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Interview Question

Customer Success Manager Interview Reston, VA

During the case study - the role of the customer is to push

  back on the customer success manager regarding data quality and spending money on a vendor to fix the problem.
Answer

Interview Answer

1 Answer

1

The CSM should demonstrate to the customer the costs involved in having poor data and show that fixing the problem is less expensive.

Interview Candidate on Apr 9, 2010

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