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Apple At Home Advisor Interview Question

"During your final interview with a manager, they ask several scenario questions. One in particular was: A customer calls and indicates while with his daughter at the mall someone has stolen his iPhone and he very much needs to get it back because he has irreplaceable photos of his daughter on it. What would you do?"
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Part of a At Home Advisor Interview Review - one of 2,352 Apple Interview Reviews

Answers & Comments

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First off, ask if he and his daughter are okay. Customer first! After that, check if the iPhone is in warranty, or if he has warranty coverage on the phone. If he does, offer the replacement; if not, ask if he'd like you to track the phone via Find my iPhone; also offer to call the police and help them file a report. Always remember customer first.

- Phillip on Jan 8, 2014

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