EarthLink Interview Questions

Updated Apr 17, 2015
42 Interview Reviews

Interview Experience

Interview Experience

51%
38%
10%

Getting an Interview

Getting an Interview

51%
22%
14%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1.  

    Technical Support Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 2+ weeksinterviewed at EarthLink.

    Interview

    There was a phone interview from corp. HR, followed by an in-person interview with the direct supervisor then a 2nd in-person interview with the supervisor and manager. Entire process took about 2 weeks.

    Interview Questions

    • Questions were more technical based. If you have CCNA knowledge, you'll do just fine.   Answer Question
  2.  

    Service Activation Interview

    Anonymous Employee in Rochester, NY
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 5 daysinterviewed at EarthLink (Rochester, NY) in March 2015.

    Interview

    interview with the direct supervisor, then phone interview with the hiring manager. they reviewed the job descriptions and qualifications for this position. I described my job experience with the various data bases and switches I've worked in in the repair organization.

    Interview Questions

    • have experience in 5ESS switches   1 Answer
  3.  

    National Account Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    The process took 4+ weeksinterviewed at EarthLink.

    Interview

    Starts with phone interview - pretty easy, than interview with the manager - typical sales questions and asks knowledge of industry, then talk to a HR manager. I was told what the job was but then in a few weeks the job changed and then again and again so was not very impressed on what I thought I was signing up for.

    Interview Questions

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    NOC Technician Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter – interviewed at EarthLink.

    Interview

    Two interviews. The first was over the phone and the second was in person. Took a written test and a verbal troubleshooting test. The interview was easy. They made me feel really comfortable. I interviewed in person with three people but in a relaxed setting. Took about 3 weeks before they called with the offer and was another 4 weeks before I started.

    Interview Questions

    • Questions were voice related, SIP, SBC ACME controllers, basic networking troubleshooting question.   Answer Question

    Negotiation

    Negotiated. They accepted my offer. Simple.

  6.  

    Senior Business Analyst Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at EarthLink (Atlanta, GA).

    Interview

    Phone screen, face to face with hiring manager, then rotation through the company with several leaders such as the VP of strategy, VP customer support, and a few other managers. Had to take a skills test which involved doing an analysis excercise on a data set of call center numbers. Had to show that i could do graphs and provide insights on the data set.

    Interview Questions

    • Was asked if I could deliver or design a bonus structure or bonus plan for their customer support agents. what would the plan look like, the elements, and how would you implement.   1 Answer

    Negotiation

    I counter offered twice because I had another job offer that paid more. The second counter offer was declined and the HR guy said the department didn't have budget to go more, but offered extra vacation and pointed out they had a tuition reimbursement plan. He met me halfway on my salary request and I accepted.

  7.  

    Business Development Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    Internal posting. I was referred by the hiring manager to apply for the positon. I met with him and another manager., Based on previous work history with the company, it was not a very hard interview. They were familar with my work.

  8.  

    Systems Analyst Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at EarthLink.

    Interview

    I received an email from the hiring manager to schedule an in person interview. I had a short interview with the hiring manager. Then I was called back for a second interview with two upper managers. The interviews were very casual, nothing technical. There was lots of discussion about the culture of the team, trying to make sure that the new hire wouldn't be offended by the loud, boisterous office environment.

    Interview Questions

    • Will you have any problem getting to work?   1 Answer
  9.  

    Senior Account Executive Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through other source. The process took 3+ monthsinterviewed at EarthLink.

    Interview

    1.) After applying 1 month earlier, a recruiter followed up with me and held an initial pre-screen interview.
    2.) Received follow up within 1 week where the recruiter pressed for salary requirements and other expectations...I did not give a firm salary requirement at this stage.
    3.) Within 10 days after this, the recruiter then provided me with a study assignment that included a case study for a potential prospect. Using this information, I then was scheduled to call in to a "prospect" (EarthLink Engineer) and pitch a technical solution based on products I was able to research on EarthLink's website.
    4.) Within days after this step, the recruiter referred me for in-person interview with the Branch Manager.
    5.) After the in-person interview with the BM (1 week passed), the recruiter followed up to schedule a second interview with the BM who wanted to have me meet with the Regional Director.
    6.) Within 1 week after this interview, I received a verbal offer for the position from the BM. Negotiation on salary was smooth and expected. My request was approved/met within 1 week and I was provided an offer in writing pending a background check.
    Total time from application to written offer: 12 Weeks

    Interview Questions

    • Step #3 from above...role play scenario with EarthLink Engineer.   1 Answer

    Negotiation

    Do not let salary become a roadblock if the recruiter raises this topic in the initial screening. After the late round interview with the hiring manager and after the verbal offer conversation starts, give a realistic expectation on salary.

  10.  

    IT Operations Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at EarthLink.

    Interview

    I was contacted by an HR rep for my initial interview. I was then contacted by a senior HR rep. Finally I had a face-to-face interview with my current boss. I was notified via email with an offer letter containing salary and contact info.

    Interview Questions

    • The toughest question was expected salary. I didn't want to throw out an astronomical number but also not a low ball number either. Of course this is always the case no matter the company.   Answer Question
  11.  

    District Manager Interview

    Anonymous Employee in Rye, NY
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at EarthLink (Rye, NY) in December 2013.

    Interview

    Several Interviews with the Regional Director and final phone interview with VP of sales

    Interview Questions

    • None really all too difficult, just asked for a go to market strategy for first 6 months at Earthlink.   1 Answer

Work at EarthLink? Share Your Experiences

EarthLink

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.