Getting an Interview
Getting an Interview
Interviews for Top Jobs at EarthLink
- Account Executive (9)
- Senior Account Executive (2)
- Senior Sales Executive (2)
- Technical Support Representative (2)
- Customer Service Representative (1)
- Business Development Representative (1)
- Systems Administrator (1)
- Client Advocate Representative (1)
- Tech Support Tier III (1)
- Director of Accounts (1)
- Service Activation (1)
- Inside Sales Representative (1)
- IT Operations (1)
- Branch Manager (1)
- Field Tech (1)
- District Manager (1)
- Engineering (1)
- National Account Manager (1)
- NOC Technician (1)
- Vice President Sales (1)
- Quality Assurance Engineer (1)
- Systems Analyst (1)
- Sales Manager (1)
- Sales (1)
- Solution Architect (1)
- Human Resources (1)
- Senior Sales Engineer (1)
- Senior Network Engineer (1)
- Senior Software Developer (1)
- Technical Support (1)
Technical Support Interview
I applied through a recruiter. The process took a day – interviewed at EarthLink in March 2010.
I got this job lead through a recruiting firm (RF) who were looking to fill a tech support position for One Communications. I figure give this a go and see where it leads.
The people I interviewed with (both "managers" of the same department) appeared in street attire as if they were going to a sporting event or out for fast food. That does not give me a good first impression of the company. The actual office space was a little sub-par than what I would have expected - stale and musty air, extremely low lighting, and generally unkempt. Oddly, the employees at the desks seemed to make it a point not to make eye contact with me. Maybe it was a trick of my mind.
While the two managers were really personable and genuine, I simply could not see myself working for One. I was given an offer in about an hour after leaving. While I liked the managers, the commute, and the chance to learn more from the industry than in previous roles I have held, I declined the offer because there were an excess of lingering questions that seemingly no one could answer, concretely, and some stipulations of the position were a little too loose for my taste.
One Communications's benefit package is standard (401K, sick, vacation, health/dental/vision, et al) pay was what I expected, but they need to be realistic in requirements of applicants and align the job descriptions as such. They required a little too much for entry-level call center job that any off-the-street applicant could perform with proper training.
If applying to One Communications, go in with an open mind, but do research on them first like I did so you are better prepared on what you might be getting into for the short and long term.
- What do you consider to be your greatest accomplishment? 1 Answer
Reasons for Declining
The work environment, a job description different on paper than what it actually is, and the company seems highly unstable operationally, financially, and everywhere in between. I wanted to work for a more secure company.