Enterprise Rent-A-Car Customer Service Representative Interview Questions

Updated Jun 17, 2015
36 Interview Reviews

Interview Experience

Interview Experience

40%
40%
20%

Getting an Interview

Getting an Interview

93%
3%
1%

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy

36 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

 

Customer Service Representative Interview

Anonymous Employee in Nampa, ID
No Offer
Negative Experience
Average Interview

Application

I applied online. The process took 2 weeksinterviewed at Enterprise Rent-A-Car (Nampa, ID) in June 2015.

Interview

Applied online and was contacted within 2 business days. Job was work at home, and I received an email asking me to complete a diagnostic test in addition to some general customer service questions, math problems as well as taking mock calls. After completing tests and answering 154 questions on my personal style, I had a 45 minute interview over the phone. During interview I was told that weekends are mandatory (no changes can be made to schedule) and since position was at home there was no room for advancement. After the interview I was told I will have another «technical» interview lasting 40 minutes. This is a $12.45 per hour position, and based on a couple of factors, I decided to remove myself from the interview/hiring process.

Interview Questions

Other Interview Reviews for Enterprise Rent-A-Car

  1. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Enterprise Rent-A-Car.

    Interview

    The entire process was a little over a month after completing the computer testing and customer service simulation. Each interview lasted over 30 minutes and were the basic "tell me a time when you..." questions. Nothing out of the ordinary. About a week after the second interview I was offered the position but the training class didn't start until a few months later. I accepted the February start date.

    Interview Questions

  2.  

    Customer Service Representative Interview

    Anonymous Employee in Phoneton, OH
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4 daysinterviewed at Enterprise Rent-A-Car (Phoneton, OH) in January 2015.

    Interview

    Very brief, asked about technical aspects of computer. I had to take a skills test that was pretty time consuming. The interview itself was short, I answered a few questions and received an email a few days later stating that they were pursing other candidates.

    Interview Questions

    • Why do you want to work here. Are you comfortable with computers. The position was for a work-from-home customer service. They wanted to know that I if I knew how to hook up an ethernet connection and who I use for my ISP. They also had me do a scan of my PC to see if my software was compatible with their system.   1 Answer
  3. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 daysinterviewed at Enterprise Rent-A-Car in December 2014.

    Interview

    I applied online and after a couple of days got a call back for a phone interview. The interview was to-the-point and direct, it was a lot of behavior-based questions.

    Interview Questions

    • Give me a time when you didn't agree with an employers decision, and what did you do?   Answer Question
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    I had two interviews with this company. Both interviewers explained the job details prior to starting the interview. My first interview lasted 45 minutes. The second interview lasted 30 minutes and was the most challenging. The interview question are geared towards behavior, and situations. Both interviewers were extremely upbeat with great personalities.

    Interview Questions

    Negotiation

    I was pleased with the starting pay.

  6. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Tulsa, OK
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Enterprise Rent-A-Car (Tulsa, OK).

    Interview

    Got an email, Did a test online that lasted over two hours. Practice in customer service situations with their software. then a phone call interview which lasted about 30 minutes. Then a second interview on another phone call which was over an hour. Told I would find out within three days. Got an email a week later saying I wasn't chosen.

    Interview Questions

  7. Helpful (2)  

    Customer Services Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Enterprise Rent-A-Car.

    Interview

    Received a notification for a phone interview within 5 days of applying. Second interview with HR Representative, Third Interview with Customer Service Manager. Business professional dress, but very laid back and friendly environment.

    Interview Questions

    • Who is the person in your life that knows you best?
      What are three words this person would use to describe you?
       
      Answer Question
  8. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Detroit, MI
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Enterprise Rent-A-Car (Detroit, MI) in May 2014.

    Interview

    I went to the website and filled out an application. Next I received a call from a very sweet recruiter who emailed a skills/IQ/personality test. After that was completed I was offered and invitation for an interview that lasted about 45 minutes. I was then offered another interview with a hiring manager. That interview was a little over an hour and everyone was extremely nice. I was sent an email to authorize an Employment verification and background check along with a computer scan. Once everything checked out and was passed I was called an offered the position. I gladly excepted!!

    Interview Questions

    Negotiation

    No there wasn't because I was happy with the salary they offered me.

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied online. The process took a weekinterviewed at Enterprise Rent-A-Car.

    Interview

    Phone Interview with the HR department then a in-person interview with 3 managers

    Interview Questions

    • Given all the autonomy, what would you do different in an intense situation?   Answer Question
  10. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer
    Negative Experience

    Application

    I applied online. The process took 1+ weekinterviewed at Enterprise Rent-A-Car.

    Interview

    Phone Interview - direct questions.

    Interview Questions

    • Tell me about a time you had to convince someone to do something.   Answer Question

Work at Enterprise Rent-A-Car? Share Your Experiences

Enterprise Rent-A-Car

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.