Enterprise Rent-A-Car Customer Service Representative Interview Questions & Reviews
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Updated May 25, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 13 ratings 
“Average” Interview
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Interview Experience [?] Based on 13 ratings
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| 1–10 of 13 Enterprise Rent-A-Car Interviews | Sort by |
Customer Service Representative at Enterprise Rent-A-Car
Posted May 25, 2012
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2.0
Easy Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Feb 2012 in Saint Louis, MO (took 2 weeks)
I interviewed for an at home position, was offered the position and was told by the recruiter that she would be emailing me further paperwork. After a couple days I had not received the paperwork so I emailed the recruiter. She sent back a generic, "we went with another candidate." This was AFTER I had been offered the position! Very unprofessional.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Enterprise Rent-A-Car
Posted Apr 23, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Mar 2012 (took a day)
I had a phone interview and then went in for the 1 on 1 interview. They were very nice, but I guess I just was not qualified for the job.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Enterprise Rent-A-Car
Posted Jan 28, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed May 2011 in Covington, GA (took 2 days)
I initiated interview process, then moved onto first step after online application was processed. First/only stop was HR. I already engaged in "Information Interview" at my request at local branch.
In essence, if you are not a relatively recent college graduate (0 to 6 years) or good looking female, you can forget working at this place, despite their claims otherwise. Any real experience you might bring, except from inside other auto-rental giants, is of no value to Enterprise. Only your age, willing to work for an average wage, and compete with clones of yourself - that being, "Literature Majors" with no chance to obtain jobs in other fields.
The people in those jobs are great people. The people who have moved up from those jobs don't want to upset the apple cart by bringing on board someone who will either surpass others relatively quickly OR might have the potential for being offered a position elsewhere - on short order, and is likely to take it (in a career change situation) - because you would leave at the offer of 1.5-2x the $$, so... unless you're older and just want to kill time washing cars and picking up customers 20 hours a week, it's not likely you will find a "home" here.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Enterprise Rent-A-Car
Posted Oct 9, 2011 — 1 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jun 2011 (took 3 days)
I received a call after appliying on-line from their Recruiter, who asked the normal questions about my experience, and availability to start right away. I answered her questions and the Recruiter said she would get back to me with a date for my interview as well as directions and instructions about getting to their Offices, which are located inside Walt Disney World. She did call back (Day 2) and asked if I come in later the second day and I said yes. She said she would email me the instructions and directions shortly. After more than 5 hours of waiting for this information, I called the Recruiter's number and got a voicemail that said she was gone for the day and could be contacted the following day. I called the next day (Day 3) and she insisted she had sent the email, but she could not find a record of it...Long story Short - she "re-sent" it and I went in for the interview on Day 3. Upon Arrival, I sat in the waiting room for over an hour, before the young 20+ y/o manager (who had walked pass me several times, before acknowledging he was the manager I would be speaking with), approached me and said he was very busy and would be with me shortly. When he finally decided to stop and interview me, it seemed to be an inconvenience for him. Yes, I am over 55 and felt he had already made up his mind before the interview. Having over 35 years Customer Service experience, I understood the business, but from his mannerisms, sensed I was not what he was looking for. After the Interview, he said they would let me know of his decision atthe end of the week. I never heard from them until I called back to find out if the position had been filled, and was told it was.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Customer Service Representative at Enterprise Rent-A-Car
Posted Nov 16, 2010
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Mar 2008 (took a day)
1st question asked was why do you want to work for enterprise-rent-a-car ?
2nd question asked to tell something about myself
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Enterprise Rent-A-Car
Posted Oct 19, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed May 2010 (took 3 weeks)
a one on one interview and then a second long interview with the regional manager. Nice people who weren't afraid to warn about the less glamorous job tasks.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, a Group/Panel Interview and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Enterprise Rent-A-Car
Posted Sep 29, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2010 in Saint Louis, MO (took a day)
I feel that the interview went ok. Just do your research and have questions to ask.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Enterprise Rent-A-Car
Posted Jul 21, 2010
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5.0
Very Difficult Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Jul 2010 in Fort Collins, CO (took 4 days)
HR manager unable to read and decipher emails and would call when told she would email or would email when she said she would call. Then upset at potential employee when her email was missed due to HER miscomunication.
Interview Questions
Reason for Declining
HR manager was extremely rude, condescending and disrespectful on phone 'interview'.
Suggested review of job posting and contacting her for additional info if I was still interested. I did not review the position details again. My decision to decline employment was caused by her extreme rudeness on the phone and my personal business in the future is also affected. Its too bad HR people don't understand that potential employees are also customers.
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Enterprise Rent-A-Car
Posted Jul 14, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Feb 2010 (took 3 days)
I had a friend who worked there, told me they were hiring so I called to inquire about positions that were available. I was instructed to come in a fill out an application in the office. I was scheduled an interview one week later. Three days after the interview I was hired.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Enterprise Rent-A-Car
Posted Jun 28, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2010 (took 2 weeks)
The interview process began after I submitted my resume online. I recieved a phone call about a week after I applied. After that I spoke with a recruiter on the phone she then scheduled me a phone interview wich was a week later. After the phone interview she invited me into a group session/ interview wich took about 2 hrs. First we took a tour of the building . They then gave us a power point presentation about what was expected of us after that I we where told to go into different rooms by are selves where they gave us indivisual interviews.
Interview Questions
Negotiation Details
There was no negotiations the pay rate was a fixed rate no matter how much experience.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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