Glassdoor is your free inside look at Enterprise Rent-A-Car interview questions and advice. All 882 interview reviews posted anonymously by Enterprise Rent-A-Car employees and interview candidates.
Accepted Offer – Reviewed Feb 9, 2013
Interview Details –
4 Step Process. Application, phone interview, first in person interview, second in person interview.
Must have a Bachelor's degree in either a business related field, or a Bachelor of Arts. Must have a good driving record. Sales or customer service experience is helpful.
Once application is submitted, you may receive a call to set up a phone interview. Have stories prepared from past experiences. Stories about sales success, customer service challenges and success, leadership challenges and success, etc. The bottom line is that they are looking for people who are outgoing, competitive, goal oriented, decision makers, with a skill at persuade others.
If they ask you to sit down for an in person interview, you will be asked a lot of the same questions, but this is your opportunity to have fine tuned the answers. You have the opportunity to present yourself as a professional with eye contact, great posture, professionally groomed and with professional attire.
The third and typically final interview is similar to the previous interview, but this is with an area manager. This is typically going to be your bosses boss. Again, similar line of questions but it is the way that you present yourself that if being observed.
Expect to have a couple of days in between interviews. Expect a couple of days after the third interview and before the offer. If they do not like you, they will not ask for more interviews!
- Write down stories of specific times when you dealt with a difficult customer, or an irate customer. Stories about difficult leadership circumstances. Specific sales stories where you succeeded and where you didn't make the sale. If you don't have sales experience, you can talk about what makes you confident that you have a persuasive personality. Maybe you are always trying to convince your friends about things.
- The interviewer is looking for specifics.
*DON'T SAY, "One time I tried to get someone to buy a box of crayons, and they were not sure at first, but then they did."
**DO SAY, "One time, I was working at Amazing Crayon Sales Inc, and a customer walked in who seemed lost. I approached them and asked if I could help them. At first they seemed like they did not want help, but because I was so friendly, they asked if I knew anything about which type or crayon is the best. I wanted to sell them our best line of crayons, which also happens to be our most expensive. So I walked them over to that Aisle. While we walked, I asked them a few questions about what they might need the crayons for. When we got to the aisle I showed them the best crayons and used the things they had told me to explain to them why these crayons would be perfect for their project. They were a little put off by the high price, but I explained why for their particular project, these crayons are really the only way to go. Still they were concerned that the next cheaper type of crayons, might be fine, but I used my knowledge of both types to explain the difference in quality. They agreed and purchased the crayons."
- Have questions prepared. Remember, you are not the only one being interviewed here. They need to sell you the position as well. But keep these questions until closer to the end.
- Shave, iron clothes/dry clean, hair cut, shiny shoes, etc
- Be humorous, outgoing, smiling, etc.
- The best way for the interviewer to become confident in your sales ability is if you sell yourself!!! You are the expert on yourself as a worker. If you can't sell yourself to them, they know you cannot sell something else.
Interview Question –
"Tell me about a time when you attempted to sell something to someone, but you were not successful."
Be honest, but make the focus about your great efforts. Spend as little time as possible talking about what you did wrong. The best story will be the example where you did everything right, but the person just would not buy it.
If you never sold before, you should find an example where you tried to get a friend or relative to do something. Some examples:
- You want your friend to move out of their current apartment and split rent with you.
- You tried to convince your friend to join the basketball team.
- You tried to convince your friend that she should start going to church again
- You tried to convince your neighbor that cutting the hedges between your houses would enhance his property more than yours so he should be the one to do it. Answer Question
Negotiation Details – There is no negotiation. They offered the salary that is set for this position for the location that I was being hired for. In some instances, you may be offered a deal for purchasing business attire.
Accepted Offer – Reviewed May 22, 2013 New
Interview Details – 3 interviews..... Make sure you study up on sales questions! *What does sales mean to you? *Give me a time when you sold something to a difficult customer and how you handled objections?
Negotiation Details – It is what it is... no negotiation.
No Offer – Reviewed May 21, 2013 New
Interview Details – I applied online and did not get contacted for a few weeks later, when I got an email to have a phone interview. The phone interview was scheduled and he called on time. The whole process went smoothly.
Interview Question – As a manager how would you motivate others? Answer Question
No Offer – Reviewed May 21, 2013 New
Interview Details – The woman at the front desk wouldn't talk to me as I tried to make small conversation while waiting for my interview. In the interview she came in with a clipboard and stood in the corner as the manager interviewed me. She scoffed and softly chuckled when I would answer some of the questions. Both were very disrespectful and I should have walked away mid interview. I stuck it out but told them it wasn't for me and thanked them for their time.
Interview Question – Some exhausting question about a gold metal as the woman snickered in the corner mid question. I looked at her and missed the second half of whatever gold metal this guy was talking about. Answer Question
No Offer – Interviewed in Salt Lake City, UT Mar 2013 – Reviewed May 21, 2013 New
Interview Details – Applied through campus recruiting. Supposed to meet recruiter on-campus, but it got pushed back and I had to drive to the office.
Interview Question – How would you sell things you know customers don't want? Answer Question
Declined Offer – Interviewed in Riverside, CA – Reviewed May 20, 2013 New
Interview Details – So far I have had one interview (waiting for the second). The recruiter was very nice during the whole process. All the typical questions that are asked during an interview should be expected (strength,weakness, where do you see yourself in 5 years, tell me about a time you displayed leadership, you get the idea. Honestly, for this or any other interview, your personality (be candid, but not a jerk), your confidence (don't be shy, but don't be a showoff) is what makes the greatest impression. Also be sure to always wear a suit and tie and dress shoes (if you don't have any, GET SOME! You dont have to buy a 500 dollar suit. A nice sub 300 one should do the job. :)
Interview Question – Make sure you have some sort of customer service experience. They want to hear how you interact with customers and solve problems. Also, they will ask you if you ever felt guilty about 'upselling'. Answer Question
Reason for Declining – I'm actually still going through the process. I would definitely like to get the second interview for a more in depth look at the company and for interview experience. I was guaranteed a phone call, but that hasn't stopped me from looking around for more positions at other companies. Never put all your eggs in one basket :)
Accepted Offer – Reviewed May 18, 2013 New
Interview Details – Phone interview, 1-on-1 with area manager (branch manager sat in also), third interview with group rental manager. Not difficult, but had to drive an hour+ to each interview.
Interview Question –
They will ask about your degree (if it's not business) and why you want to work for them.
Are you comfortable working long hours? (I quit because of this, it's actually 60 hours a week)
Are you comfortable washing filthy cars in nice clothes (you WILL ruin your clothes by day 2) Answer Question
Negotiation Details – No negotiation. flat rate of 31,000 yearly.
Accepted Offer – Reviewed May 16, 2013 New
Interview Details –
Submitted an online application through the website and got a call back only a day later to set up a formal phone interview. Got a call from the friendly interviewer who asked questions about my resume and application.
Spent around 20-30 minutes on the call answering typical customer service interview questions and explaining my former job duties in relation to the one I had applied for. Interviewer was very polite and allowed me to ask questions at the end.
Afterwards, I was sent a background check (no fee required) in an email.
A few days later, I was called saying that my background check had cleared by a very polite HR representative and was offered employment for the summer. She allowed me to pick my shift from the different set of options I was given for shift times and days off, however the two week training was at a set time that could not be changed.
She then emailed me with different forms and information of paperwork to send back and/or bring in when I start training.
Interview Question – What do you do when you get extremely frustrated by an angry customer? Answer Question
Negotiation Details – Able to pick from a list of shift times/days off after training ended. Various times were listed and I picked one.
Declined Offer – Interviewed in Pittsburgh, PA May 2013 – Reviewed May 15, 2013 New
Interview Details – One phone interview, two face-to-face interviews, with the first being 30 min. and the second being an hour and a half. First one was pretty straight forward but the second interview was much more in depth and high-pressure. IF you read the mission statement and research the site a bit it shouldn't be too difficult. Be confident and relax. Smile and be yourself.
Interview Question – Is the customer always right? Answer Question
No Offer – Reviewed May 14, 2013 New
Interview Details –
1. Applied online after talking with them at career fair. Emailed next day to set up phone interview.
2. Phone interview was about 10 mins longs basic questions about resume and myself.
3. Second interview was face to face with recruiter. Really same questions as phone interview just more detailed.
4. Interview with branch manager n regional manager. Asked questions about resume, sales experience. Told I was going to get a call if I moved to next round or not. Never received call.
Interview Question – Why should we hire you Answer Question
Looking for Success? It starts with Enterprise. It’s what we know best. As a growing industry leader, we can take your career just about anywhere. Since 1957, we’ve put innovative ideas and thinking into the hands of… — Full Overview
Provided by employer [?]
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.
Your feedback has been sent to the team and we'll look into it.
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
Simply post an anonymous review for a recent interview experience or current/former employer. Your post is anonymous – and if you're worried someone will be able to identify your review, you can even post without telling us your job title and location. Learn More.
No thanks –