Enterprise Rent-A-Car

  www.go.enterprise.com
Work in HR? Unlock Free Profile

Enterprise Rent-A-Car Senior Customer Assistance Representative Interview Questions & Reviews

Updated Jul 10, 2014
All Interviews Received Offers

Getting an Interview  

75%
25%

Interview Experience  

100%
0%
0%

Interview Difficulty  

Average Difficulty
4 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Difficult Interview

Senior Customer Assistance Representative Interview

Senior Customer Assistance Representative

I applied online and the process took 3 weeks - interviewed at Enterprise Rent-A-Car in July 2014.

Interview Details – After turning in my online application, I received a call for a phone interview a couple days later. The phone interview consisted of mostly behavioral questions and learning who I was as a person. The woman conducting the interview was very pleasant and helpful. A week later, I received a call for a 2nd interview at the branch location with the Branch Mgr and Area Mgr. She helped me out as far as the dress-code and what type of questions to ask and be prepared for during the 2nd interview. The branch interview, while very formal, was also very relaxed. I toured the facility and learned a little bit as far as how the business operates. I was asked a few questions regarding my sales experience and interaction with others. I was given the opportunity to ask questions about the process. Then the 2nd half of the interview was the Area Manager asking me more behavioral questions... What made me choose the company? What qualifications I have? List some of my negative traits or qualities? An example of a tough sale, etc... Have examples prepared and ready in your mind. Also, it is a good idea to research the company a little before the interview.

Interview Question – Where do you see yourself in the next 2-3 years? How do you handle conflict at work?   Answer Question


Accepted Offer

Positive Experience

Average Interview

Senior Customer Assistance Representative Interview

Senior Customer Assistance Representative
Orlando, FL

I applied online and the process took 2 weeks - interviewed at Enterprise Rent-A-Car.

Interview Details – 1st: Phone interview with HR manager 10-15 mins
2nd: Face-to-face interview with group/region/area manager 15-30 mins
---Official, stern and want to make sure you will be comfortable in a sales environment while it is also being customer is always right mentality.
---Be comfortable with yourself and try to connect with them on a personal level and it is a guaranteed offer.
---Not overly demanding on experience or education level, just need someone that can talk and be comfortable with talking with a lot of different kinds of people every day

Interview Question – Case scenarios where they will ask what you would do if a customer said or did something.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Senior Customer Assistance Representative Interview

Senior Customer Assistance Representative
Savannah, GA

I applied in-person and the process took 1 week - interviewed at Enterprise Rent-A-Car in June 2012.

Interview Details – Very easy. Questions were more personal rather than experience oriented.

Interview Question – How would you wrap up a sale? Sell me this Pen.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Senior Customer Assistance Representative Interview

Senior Customer Assistance Representative
Bardonia, NY

I applied online and the process took 4+ weeks - interviewed at Enterprise Rent-A-Car in April 2012.

Interview Details – Phone Interview first then asked to come in for a face to face interview at the branch.

Interview Question – Typical questions. Explain a time when you had to show leadership. What was an experience where you dealt with customer service. Tell us a little about youself   Answer Question

Negotiation Details – Take it or leave it.

Worked for Enterprise Rent-A-Car? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.