Charles Schwab

  www.schwab.com
Work in HR? Unlock Free Profile

Charles Schwab Premier Lending Specialist Interview Question (student candidate)

I interviewed in Englewood, CO and was asked:
"Every kind of client question, i.e. "Tell us about a time when you dealt with a very difficult customer and how you solved their problem. Be specific with the issue at hand, your approach to handling the issue, resources you used, and the outcome, including how the client felt at the end of the interaction.""
Add Tags [?]
Answer

Part of a Premier Lending Specialist Interview Review - one of 205 Charles Schwab Interview Reviews

Answers & Comments

0
of 0
votes

Offcource its a helpful questions.

- Aayush Pandey on Oct 9, 2012
0
of 0
votes

do the s.o.p rules 1 2 3
1.look for d situation
2.listen to d customer.try to do not argue'
3.tell your counter part in a nice convincing way and make a conversation how and what to do with...

- winlove sonza on Oct 16, 2012
0
of 0
votes

In handling a situation about out of stocks issues, be prepare for a felt-found techniques, SMART statement and immediate alternatives solution ! In just an immediate quick answerable statement ! customers will satisfied by listening first to the her/his inquiries.

- Chris S. Blanker on Oct 17, 2012
0
of 0
votes

In handling a situation about out of stocks issues, be prepare for a felt-found techniques, SMART statement and immediate alternatives solution ! In just an immediate quick answerable statement ! customers will satisfied by listening first to the her/his inquiries.

- Chris S. Blanker on Oct 17, 2012

To comment on this question, Sign In with Facebook or Sign Up

Tags are like keywords that help categorize interview questions that have something in common.