Charles Schwab

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Interview Question

Premier Lending Specialist Interview(Student Candidate) Englewood, CO

Every kind of client question, i.e. "Tell us about a time

  you dealt with a very difficult customer and how you solved their problem. Be specific with the issue at hand, your approach to handling the issue, resources you used, and the outcome, including how the client felt at the end of the interaction."
Answer

Interview Answer

4 Answers

0

Offcource its a helpful questions.

Aayush Pandey on Oct 9, 2012
0

do the s.o.p rules 1 2 3
1.look for d situation
2.listen to d customer.try to do not argue'
3.tell your counter part in a nice convincing way and make a conversation how and what to do with...

winlove sonza on Oct 16, 2012
0

In handling a situation about out of stocks issues, be prepare for a felt-found techniques, SMART statement and immediate alternatives solution ! In just an immediate quick answerable statement ! customers will satisfied by listening first to the her/his inquiries.

Chris S. Blanker on Oct 17, 2012
0

In handling a situation about out of stocks issues, be prepare for a felt-found techniques, SMART statement and immediate alternatives solution ! In just an immediate quick answerable statement ! customers will satisfied by listening first to the her/his inquiries.

Chris S. Blanker on Oct 17, 2012

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