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Sprint EARLY DEVICE SPECIALIST Interview Question

I interviewed in Charlotte, NC and was asked:
"Explain a time when you calmed an irate customer?"
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Part of a EARLY DEVICE SPECIALIST Interview Review - one of 352 Sprint Interview Reviews

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I allowed the customer to get out his frustrations, and showed a lot of empathy. Then I gave him different options to resolve the issue.
- Interview Candidate on Mar 18, 2013 Flag Response

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