Focus on how you can listen to a customer and calm the situation. Let them know you are calm and composed even if you're dealing with an irrational and very angry customer.

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Hastings Entertainment Overview (HAST)

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Website www.gohastings.com

HQ Amarillo, TX

Industry

Music, Video, Book & Entertainment Retail

Size

5,800+ Employees, $521M+ Revenue

Competitors

Blockbuster, Walmart, Barnes & Noble

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Interview Question for Customer Service Associate at Hastings Entertainment:

Explain a time when you've had to deal with a difficult customer and what did you do to resolve the situation, or if you haven't had this before, what do you think you would do in this situation?

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