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PepsiCo Route Sales Representative Interview Question

"Explain to me a difficult time you had to deal with an unruly customer."
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Part of a Route Sales Representative Interview Review - one of 622 PepsiCo Interview Reviews

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I explained to the customer that I'm here to serve them and will they please explain the problem and allow me to come up with a solution. Also explain that being unprofessional is only going to delay the process to please take a deep breath and we can get this problem solved.
- Interview Candidate on Oct 31, 2011 Flag Response

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