Express Scripts Patient Care Advocate Interview Questions

Updated Jun 13, 2015
23 Interview Reviews

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Helpful (1)  

Patient Care Advocate Interview

Anonymous Interview Candidate
Accepted Offer
Neutral Experience

Application

I applied online. The process took 2 weeksinterviewed at Express Scripts.

Interview

Everything at first is done by emails, then you'll get a phone call interview followed by a face to face interview. It can take a process of 2-3 weeks, the background check is what's irritating as the company they use, it seems you're doing the job for themselves as for everything they ask you to provide.

Interview Questions

  • How would you handle a call where some was saying they are going to kill themselves? Who asks that?   Answer Question

Other Interview Reviews for Express Scripts

  1. Helpful (4)  

    Patient Care Advocate Interview

    Anonymous Interview Candidate in Orlando, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 daysinterviewed at Express Scripts (Orlando, FL) in October 2014.

    Interview

    Applied online Oct 7 received and email to complete an assessment the following day I had received another email to complete a second assessment by Oct 9 recruiter contacted me for a phone interview then invited me for a in-person interview Oct 10

    Interview Questions

    • they just want to know how well you handle irate members   Answer Question
  2. Helpful (1)  

    Patient Care Advocate Interview

    Anonymous Interview Candidate in Whitestown, IN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at Express Scripts (Whitestown, IN) in October 2014.

    Interview

    I applied online and completed several assessments and tests with several days of applying. Received an invitation to attend a Job Fair within a week. Met their HR representative and 2 Managers. Interviewed that day and received an offer 2 days later. Hourly rate was more than I expected or was advertised due to my previous experience.

    Interview Questions

    • Name an example when you had to complete a project during a hectic time, how you handled it and the outcome.   Answer Question

    Negotiation

    Very nice. They offered me more than I expected.

  3. Helpful (1)  

    Patient Care Advocate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Express Scripts in October 2014.

    Interview

    Applied on line within 24 hr received an email to complete assessment. The nest day received and second email for interactive assessment, once that was completed I received another email for a virtual interview. Less then a week later a call for a 1-1 interview. The interview was not difficult, I had one with a hiring manager she was very pleasant and that lasted like 30 minutes. Then a second recruiter came in, ask me how I thought the interview when. I said I think it when well, but I don't want to get too excited, until I know I got the job. She replied by telling me get excited, because you got the job! BUt, the coolest thing of all is I got to pick my schedule...

    Interview Questions

    • How did you handle agitated customers? Provide an example..   Answer Question

    Negotiation

    No negotiation

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  5. Helpful (3)  

    Patient Care Advocate Interview

    Anonymous Employee in Charlotte, NC
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Express Scripts (Charlotte, NC) in September 2014.

    Interview

    Took a month with two assessments. Was granted an on site interview with two hiring managers. The in person interview was mostly Star type questions with a role playing a customer/advocate position. Little to no direction was given. Interview was basically a list of the job hours( full operating hours) and then asking questions about behavior. At the conclusion of the interview the hiring manager stated that she offered me a position with the call center and that my job offer letter would come via email on Friday. Friday came and went and no offer letter. Attempted to call hiring manager and rep has not returned any calls or emails. I am shocked by how little respect this company has for its word.

    Interview Questions

    • Tell me about a time you had to deal with a difficult customer   1 Answer
  6.  

    Patient Care Advocate Interview

    Anonymous Interview Candidate in Orlando, FL
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took 4 daysinterviewed at Express Scripts (Orlando, FL) in September 2014.

    Interview

    Applied online Sunday night. Monday morning got email to do first assessment, mostly math questions. I had 10 minutes to complete 60 question. Only got to number 22, you don't even get to know the score.Tuesday got an email to do the second assessment reading typing kind of test. Am thinking what! Answered all question, never received the score. Wednesday, got a phone call. Was asked to do a phone interview, very quick took like two minutes, got scheduled for an in person interview. Thursday went for interview. Interviewer was awesome and cool! was asked situational questions and customer service questions. Interviewer took me on a tour (thought he is playing me giving false hopes showing me all this great stuff and around right after interviewing. let's just say I had an experience where I was given tours and salary amount only to get a phone email that I won't be hired by FL Hos.).
                After tour he says am hired. Nice huge smile on my face. I still can't believe it. So exciting. My first job without knowing anybody in the inside and all by myself. Pay is better for me and my personal needs. Around the same as LPN and higher than CNA. And everybody wanted me to be a nurse.

    I had been trying very hard to get a job, and so many disappointments. But company has great benefits and good schedule for me. Lots of overtime and bonuses.

    Negotiation

    No. I was satisfied with the offer. Am not sure if you can negotiate.

  7.  

    Patient Care Advocate Interview

    Anonymous Interview Candidate in Orlando, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at Express Scripts (Orlando, FL) in September 2014.

    Interview

    I had to do a few online assessments at home - Then I did a video interview, a few days later I got a phone call for a phone interview (Which was really short) then they asked me to come in for a face to face interview - was interviewed by one of the supervisors and was offered the job on the spot which I did take. After they conducted a very thorough background check, and I had to do a drug test.

    Interview Questions

    • Tell me about a time when you had to deal with a customer that was displeased about something   Answer Question
  8.  

    Patient Care Advocate Interview

    Anonymous Interview Candidate in Tempe, AZ
    Accepted Offer
    Positive Experience

    Application

    I applied online – interviewed at Express Scripts (Tempe, AZ).

    Interview

    Communicating only through email so far which is nice, as I usually am busy throughout the day and will miss calls. The emails also give 24 hours to finish a task, and they get back in a reasonable amount of time.

    Interview Questions

    • Only gotten through the assessments thus far. he only irritating part is answer the same questions several different times, as with most job assessments.   1 Answer

    Negotiation

    actually still in the application process. A few weeks in. Seems promising.

  9. Helpful (1)  

    Patient Care Advocate Interview

    Anonymous Employee in Charlotte, NC
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Express Scripts (Charlotte, NC).

    Interview

    When applying please compete the assessment. Be prepared to answer job simulated questions. The process takes longer than an hour, so be prepared to wait. Make sure to bring all documentation that they request because they will offer you job on the spot.

    Interview Questions

    Reasons for Declining

    Pay not competitive

  10.  

    Patient Care Advocate Interview

    Anonymous Employee in Valdosta, GA
    No Offer
    Difficult Interview

    Application

    I applied online – interviewed at Express Scripts (Valdosta, GA) in June 2014.

    Interview

    The application process was long and the recruiter I talked to was very friendly. First interview was rescheduled a week before interview for the following month. I was early for my interview appointment and the company reps Doing the interviews were late. Interview itself went ok but in the end I was not hired. They went about it very unprofessionally and informed me I was not offered a position in front of other applicants.

    Interview Questions

    • Basically just situational questions based on experiences.   Answer Question

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