Express Scripts Patient Care Advocate Interview Questions & Reviews

Updated Jun 25, 2014
Updated Jun 25, 2014
12 interviews

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12 Candidate Interview Reviews Back to all interviews

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Patient Care Advocate Interview

Anonymous Employee  in  Charlotte, NC
Anonymous Employee in Charlotte, NC
Application Details

I interviewed online - interviewed at Express Scripts.

Interview Details

When applying please compete the assessment. Be prepared to answer job simulated questions. The process takes longer than an hour, so be prepared to wait. Make sure to bring all documentation that they request because they will offer you job on the spot.

Interview Questions
Reasons for Declining

Pay not competitive

Declined Offer
Positive Experience
Average Interview

Other Interview Reviews for Express Scripts

  1.  

    Patient Care Advocate Interview

    Anonymous Employee  in  Valdosta, GA
    Anonymous Employee in Valdosta, GA
    Application Details

    I interviewed online - interviewed at Express Scripts in June 2014.

    Interview Details

    The application process was long and the recruiter I talked to was very friendly. First interview was rescheduled a week before interview for the following month. I was early for my interview appointment and the company reps Doing the interviews were late. Interview itself went ok but in the end I was not hired. They went about it very unprofessionally and informed me I was not offered a position in front of other applicants.

    Interview Questions
    • Basically just situational questions based on experiences.   Answer Question
    No Offer
    Difficult Interview
  2. 2 people found this helpful  

    Patient Care Advocate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through an employee referral. The process took 1 week - interviewed at Express Scripts in August 2013.

    Interview Details

    Helped patients process and monitor their prescription orders. Offered prescription coverage and plan details to callers. Proactively offered and educated patients about the benefits of home delivery and plan changes.

    Interview Questions
    Negotiation Details
    do not go through with it, unless you have worked in a call center type environment and enjoyed it.
    Accepted Offer
    Neutral Experience
    Average Interview
  3. 1 person found this helpful  

    Patient Care Advocate Interview

    Anonymous Interview Candidate  in  Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at Express Scripts in June 2013.

    Interview Details

    Someone from HR calls and gives you a brief overview of the position. Asks if you're still interested in the position and sets up the interview. Interview consists of about 4-5 STAR, behavioral questions. Once completed, they make the decision on the spot! Then they have you fill out tax forms and get copies of your ID and Social Security card. They also have you fill out a significant amount of paperwork about pay, training, hours you can work, time off, etc. After this process, they contact you via email to let you know the next steps. Seems like a great deal, but it took about an hour for me.

    Interview Questions
    • Think of a time when you had to evaluate a situation you didn't understand at first and what did you do to overcome that and what realization did you come to. (something along those lines)   Answer Question
    Negotiation Details
    There was no negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Patient Care Advocate Interview

    Anonymous Interview Candidate  in  Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I interviewed online. The process took 1+ week - interviewed at Express Scripts.

    Interview Details

    Was hired within two weeks of applying. The process began with two assessments (personality and skills test). One phone interview and one face to face. It was really fast and easy!

    Interview Questions
    • Nothing unexpected- Explain a time when you could not satisfy a customer. And they write down your answers.   Answer Question
    Negotiation Details
    none
    Accepted Offer
    Easy Interview
  6.  

    Patient Care Advocate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    There was one interview in a group and an assessment. Turn over is so high, they only hire in groups.

    Interview Questions
    Negotiation Details
    No negotiation take it or leave it
    Accepted Offer
    Neutral Experience
  7. 5 people found this helpful  

    Patient Care Advocate Interview

    Anonymous Interview Candidate  in  Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I interviewed online. The process took 6 days - interviewed at Express Scripts in September 2013.

    Interview Details

    I applied online, through their career website on a Saturday, Sunday got an email asking me to answer an online assessment. By Monday I got a call which resulted on a phone interview, scheduled on-site data entry and computer proficiency test, which was rather easy. I passed both test so I got a second interview right on the spot.

    The interview consisted of situational questions. I had to describe specific situations, steps I took or how I managed it and what was the outcome. None of them where hard questions.

    Interview Questions
    • None of them where hard questions.
      - Name a time when you set a goal for yourself, what you did to make it happen and what was the outcome? (the question was something like that)
        Answer Question
    Negotiation Details
    There was no negotiation phase. They offered me a full-time position for more than what my current job was paying, plus good benefits. I accepted on the spot!
    Accepted Offer
    Positive Experience
    Average Interview
  8. 1 person found this helpful  

    Patient Care Advocate Interview

    Anonymous Employee  in  Pueblo, CO
    Anonymous Employee in Pueblo, CO
    Application Details

    I interviewed online. The process took 2 days - interviewed at Express Scripts.

    Interview Details

    First of all I waited 50 minutes outside for someone to interview me, supposedly he was in a "meeting". The guy was nowhere close to being professional, he was dressed in street clothes. I was told that it was a professional office environment, what a joke. The interview took 5 minutes, I was as short as possible because i was tired of their lack of professionalism, I just wanted to get out asap. And I did, right when he said to wait outside for a recruiter, I left. I would never want to work for a company that is so unprofessional and unorganized.

    No Offer
    Negative Experience
    Easy Interview
  9. 1 person found this helpful  

    Patient Care Advocate Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I interviewed online. The process took 1 week - interviewed at Express Scripts in August 2009.

    Interview Details

    This company pumps you up to believe that they really care about their customers. They do not. The claim to strive for 'first call resolution'. They do not. They stress 'empathy' but the word burns their tongue. If you stay on a call longer than 6 minutes you are penalized. There are many dissatisfied employees and even more dissatisfied customers,

    Interview Questions
    • In my exit interview I was asked to give a statement on the company. I told them I had far too much respect for the customers to treat them they way this company was asking me to. 'For Profit' Healthcare only cares about their bottom line and not the health of their customers or their employees.   View Answers (2)
    Negotiation Details
    There wasn't any...it is a low paying call center job.
    Accepted Offer
    Negative Experience
    Easy Interview
  10.  

    Patient Care Advocate Interview

    Anonymous Interview Candidate  in  Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I interviewed through a staffing agency. The process took 4+ weeks - interviewed at Express Scripts in August 2012.

    Interview Details

    They'll ask you situational-type questions. What was the plan? What happened? Did it go as expected? What did you do to provide quality Customer Support? What would you do differently? Basically they want to know if you can: conform to service guidelines (don't give the customer the world), think quickly and for yourself, can handle a difficult customer and not loose your professionalism in the process.

    Interview Questions
    • Your degree is in an unrelated field. It seems like you started going down a certain path. What made you want to get into this field and why did you change your career goals?   View Answers (3)
    Negotiation Details
    You took it or you didn't. There wasn't a negotiation phase.
    Accepted Offer
    Positive Experience
    Easy Interview

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