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FXCM Customer Service Representative Interview Questions & Reviews

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Interview Difficulty  

Average Difficulty
4 candidate interviews Back to all interview questions
Relevance Date Difficulty

No Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
San Francisco, CA

I applied in-person and the process took 4 weeks - interviewed at FXCM.

Interview Details – Initially met one of the managers during a presentation at school where I turned in my resume. What followed was a quick prescreen phone interview that lasted about 15-20 min. where they asked the most basic questions such as periodical I read, sources of information and my experience in investments.

I then had an appointment to interview in their San Francisco office with the same manager I meet. I was initially interviewed through a teleconference monitor by someone from Dallas and then the manager afterwards. Not really technical outside of testing your knowledge of current events and the global economy. It mostly surrounded behavioral questions and getting to know you personally (teamwork, initiative, communications.. etc). Altogether it took about 1 1/2 hours. The office was small although it had a pleasant atmosphere to it with all the co-workers appearing very friendly and down to earth. I got to meet a couple after the interview. I enjoyed the whole interview process as it was completed relatively quick and everyone was very welcoming.

Interview Questions

  • Explain to me what is going on in the global economy right now. (Both spent some time on this topic)   Answer Question
  • What do you not like to do in a job.   Answer Question
  • Give me an example of a situation where you were able to persuade someone. (emphasized this was a main job skill)   Answer Question

No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Dallas, TX

I applied online and the process took 1 week - interviewed at FXCM in May 2012.

Interview Details – I applied to FXCM online and a few days later received an email to set up an interview. The phone interview was pretty basic, asking me questions about my resume, and my interest in FXCM and the foreign exchange market. I felt like it went well, but a few days later received an email saying that they had decided to pursue other candidates.

Interview Question – What interests you about what FXCM does?   Answer Question

Declined Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied through college or university and the process took 1+ week - interviewed at FXCM in July 2013.

Interview Details – The first one is a group interview. Four of the interviewees are asked to introduce in Mandarin, then discuss "what are the key points for a successful customer service" in English.
After that, I was asked to stay in the room while HR and a trading assistant came in. They asked me to answer in Cantonese why should people trade Forex instead of stocks today. Then some behavior questions.
Then was the MD interview. Almost the same behavior questions. She also asked me about how FXCM reached corporate clients like HSBC (and I don't know).

After that, I was asked to come back again a week later for the final interview. Before the final interview, there was a typing test (simplified or traditional Chinese). The final interview also include some behavior questions. And questions about the forex market, why should people use FXCM platform (check the website and you'll get the answer), who are there competitors, etc.

Interview Question – Forex rate today (USD vs Yen)   Answer Question

Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Hong Kong (Hong Kong)

I applied online and the process took 2 days - interviewed at FXCM in March 2013.

Interview Details – Group interview - 4-5 candidats gather in a room to do a typing test ( simplied Chinese) then have a group discussion and presentation. Discussion and presentation questions are general.
Sales and sales manager interview- asking work experience related question. Company knowledge and product knowledge.
MD interview question - very specific questions on how to handle mass amount of clients enquires, company knowledge and stress handling skill.

Interview Question – MD interview question on giving a very specific answer to your previous related experience.   Answer Question

Negotiation Details – The offer is very specific and non negotiable.

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