Fairmont Hotels & Resorts Front Desk Agent Interview Questions & Reviews

3 interviews

Interview Experience

Interview Experience

100%
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Getting an Interview

Getting an Interview

33%
33%
33%

Interview Difficulty

3.0
Average

Interview Difficulty

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Average

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2 people found this helpful  

Front Desk Agent Interview

Anonymous Interview Candidate  in  San Jose, CA
Anonymous Interview Candidate in San Jose, CA
Application Details

I interviewed through other source. The process took 1+ week - interviewed at Fairmont Hotels & Resorts in July 2009.

Interview Details

When i got call back I received a phone interview. It was more of a personality test, really basic questions. The face to face interview was pretty basic. It was strongly focused on customer service. They asked me about different scenarios i had with customers/guests. Things like how to handle and angry guess and resolve customer issues.

Interview Questions
  • If you worked in customer service i feel strongly you wont get caught off guard.   Answer Question
Negotiation Details
Basically offered me the job at the starting base pay. Went to take a drug test and started soon after.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Fairmont Hotels & Resorts

  1. 3 people found this helpful  

    Front Desk Agent Interview

    Anonymous Interview Candidate  in  Banff, AB (Canada)
    Anonymous Interview Candidate in Banff, AB (Canada)
    Application Details

    I interviewed through college or university. The process took 2+ weeks - interviewed at Fairmont Hotels & Resorts in April 2009.

    Interview Details

    Phone Screening Interview, Behavioural Test, and 2nd phone interview with hiring manager

    Interview Questions
    Negotiation Details
    No, negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 1 person found this helpful  

    Front Desk Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Fairmont Hotels & Resorts in February 2011.

    Interview Details

    Interview consists of a personality test and two 1:1 interviews on the same day.

    Interview Questions
    • Describe a time when you encountered a problem guest.   View Answer
    Accepted Offer
    Positive Experience
    Difficult Interview

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