Family Video Customer Service Representative Interview Questions

Updated Aug 20, 2015
35 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience

Application

I applied in-person. The process took 4 days. I interviewed at Family Video.

Interview

Fast, direct conversation. Interviewers were nice. Attended an open interview session as and spoke with a CSR as well as a manager. An assessment followed (test) that had multiple times sections. After that you meet with the hiring District Manager.

Interview Questions

  • Discussed my education, goals, hobbies, and work experience, etc.   Answer Question

Negotiation

Pat time position. Rate was non negotiable.

Other Interview Reviews for Family Video

  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Easy Interview

    Application

    The process took 2+ weeks. I interviewed at Family Video in July 2015.

    Interview

    This was a long process, 2 weeks start to finish. Interviewed with store manager, which was fairly relaxed and easy, and was then asked to set up for the proficiency test the next day. Test covers math and organization and reading comprehension and spelling. I found most of the test easy but struggled with the math. It was math that should be learned in 6th-7th grade so refresh on decimals and adding, subtracting, multiplying fractions. It is timed so do not spend too long on any one question. Learned after 4 days that I passed and 2 days later was set up with the district manager. When I arrived for this interview I was surprised and met with 2 people higher up than the district manager for my final interview. Was a bit more structured but still didn't feel too overall difficult. However in the end I did not receive a job offer. Still an overall good experience though. Taught me a lot about interviewing.

    Interview Questions

  2. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Family Video.

    Interview

    Applied on Craigslist. Was called within 3 days. First interviewed with the store manager, next a 30 minute test - math, reading, etc. Next interview with district manager. All pretty straightforward.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Columbus, IN
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Family Video (Columbus, IN).

    Interview

    I applied online, I interviewed in store out front. I took a written test out front. The manager interiewing you will need to wait on customers as they are interviewing you. The test is one point each, so do not spend time on the long multiplication problem. Leave it to last. Doing something that takes time caust you a point expecially if you could have dont three by skipping something. Study your math. 70.00 less 20%. The boxed area of math is very time comsuming. Not alot of math but seems to weigh more than other tests. If you can not find the wrong number move on to the next one. So I missed getting the job by 5 points. Part-time is 70%. I had a great interview. You may reapply in 6 months, but they switch out new test each 6 months.

    Interview Questions

    • The box area is not sudoko as they say. It is across and over addition to find the wrong number in the box. Three numbers like 6,4,2 =12 or 6,4,3 = 14 So the wrong number is 3. This takes time, find it or move to the next box. Best achivement and turing point in your life. Just be positive.   1 Answer
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  5.  

    Customer Service Representative Interview

    Anonymous Employee in Burton, MI
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Family Video (Burton, MI) in December 2014.

    Interview

    I applied online and got a call a week later to schedule an interview. I arrived 15 minutes early (just to be safe) and I had to walk around the store for a bit before she was ready to do the interview. When she was finally ready I was surprised to see that another girl was going to be present for the interview. It didn't bother me though as they both seemed nice. We went into one of the movie isles and began the very informal interview. I was asked why I wanted to work there, what my favorite movie was, what my former jobs were, if I was currently employed, what I was going to school for, and what else I liked to do besides watching movies. I also asked both women a few questions. Everything seemed to go great. They were very friendly and said they had a few more interviews and would be doing callbacks later in the day. Contrary to how I felt the interview went, I did not receive a call later that day (or the next). As I said, everything seemed great (friendly conversation with lots of laughs) so I'm not sure why I didn't get a call. It would have been nice to get a call even if they weren't continuing the hiring process just so I could know. This was my second interview with Family Video (the first being several years ago) and even though they were very simple and laid-back, I have to say that I'm disappointed with both experiences overall.

    Interview Questions

    • They were all very simple and personal questions. Nothing difficult.   Answer Question
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied in-person. I interviewed at Family Video.

    Interview

    They handle applications very unprofessionally. Had to fill out 6 because they kept misplacing it. First step is to interview with the one of the management team or full-timer. If they like you, you get rescheduled to take an hour long test that consists of math, alphabetizing, reading comprehension, spelling and more. If you manage to pass the test, and most don't, you then interview with the District Manager. If he/she approves, you're in

    Interview Questions

    • Questioning was really easy. Mush easier than the test. You personality counts for 90 percent of the interview process.   1 Answer

    Negotiation

    There is no negotiation phase. You get what they offer or move on.

  7. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Family Video.

    Interview

    Online or in store application. Interview is only about 15 minutes long, if you are liked you will be asked to take a test. After passing the test you meet with a district manager who will most likely approve and finalize the hiring process.

    Interview Questions

    • There is a test that you must pass to be hired for this position. It contains a decent amount of math, correcting spelling errors, alphabetizing, and other skills that are used regularly in the position. If you are just awful at math and cannot do long division, percentages, or fractions under pressure (test is timed and not taken in a quiet environment) than do not bother applying.   Answer Question

    Negotiation

    There is zero negotiation until after 30 days of employment.

  8.  

    Customer Service Representative Interview

    Anonymous Employee in Saint Louis, MO
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Family Video (Saint Louis, MO) in July 2014.

    Interview

    Went into store and filled out an application and then was scheduled for an interview later that week. 2 days later had the interview. It lasted about 10-15 minutes. I was asked about my customer service skills and why I wanted to work for them. It seemed like I really hit it off with the manager. I was told that I would be called by 5pm the next day if they were interested in me. I was also told that the next step would be an assessment and interview with district manager.

    Interview Questions

    • Just behavior questions inquiring about how you handle customers   Answer Question
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Family Video.

    Interview

    Interview, super ridiculous test, and then another interview.....all on different days. Then wait 2 weeks to find out if you are hired, call them yourself to see if you are hired, find out you are hired and they want you, but not till next week, train for 4 hours, they forget you exists for a couple weeks and you forget what u learned, come back in after they finally call you, get treated like crap by manager and other employee........terrible experience, cannot wait for my next shift :( and all this for a minimum wage job.

    Interview Questions

    • No difficult questions during interview but be aware they are looking for personality, not movie buffs.   Answer Question

    Negotiation

    None.....you get what you get

  10.  

    Customer Service Representative Interview

    Anonymous Employee in Youngstown, OH
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through other source. The process took 3 weeks. I interviewed at Family Video (Youngstown, OH) in June 2014.

    Interview

    My first interview was at the front checkout desk, was very simple and easy. I was invited to take a "test" that was said to contain some math. When I arrived to take the test I was sat down in the open amongst the customers browsing and was timed for each section about 4-5 minutes. Most of the questions on the test are not overtly difficult but virtually needless in comparison to the needed so-called skill set to checkout videos. I passed the test and was offered a 2nd interview which I thought was tentative to being hired. The interview was given out in front of the store, which is a strange venue to say the least to conduct any interview. It went well, the majority of the subject matter was based on my experiences and what I thought about family video and why I would like to work there. The process in general was pretty unprofessional which is ironic because of the test involved. I awaited for a call for a week and contacted the store myself. Was told ,'you were not mentioned to me, so he must be persuing another candidate..." I have an Associates degree in IT, I'm working on my business management degree and I'm very outgoing and personable. I was a referral also so... If I can't land the job, what the hell do they want? Come on...

    Interview Questions

    • Why do you think you want to work for Family Video?   1 Answer
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