Family Video Customer Service Representative Interview Questions & Reviews
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Updated May 19, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 6 ratings 
“Easy” Interview
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Interview Experience [?] Based on 6 ratings
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| 1–6 of 6 Family Video Interviews | Sort by |
Customer Service Representative at Family Video
Posted May 19, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2012 in Flint, MI (took 1 week)
I walked in to rent videos, I was friendly and enthusiastic. I asked if they were hiring, then talked with the hiring manager for a little while about a possible interview and my work experience. She agreed to give me a shot. I then came in for an entry test a few days later, I passed the entry test which allowed me to receive an interview. Then I attended the interview and did well. The General manager asked me questions about where I come from, work experience and why I should be hired. I replied with the fact that I had just moved back from Florida and am looking for a job. I love movies, always have been a huge fan of film. I have worked from Dish network as a technician to being a server at Red Lobster. I am great with people and very reliable, plus I am a diligent and dedicated worker. The general manager was a also very positive, open minded and saw me for who I was: a great addition to the company!
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Family Video
Posted Apr 19, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 (took 1 week)
-interview with store manager, if they like you you have to take a timed skills test
-timed skills test consists of math problems, spelling, alphabetizing, etc. if you pass, you have an interview with the district manager
-interview with district manager is pretty simple, as long as you have a "wow factor" and an upbeat personality, if they like your, the schedule you for some training shifts which may or may not be at the store in which you were hired to work and may require traveling
Interview Questions
Negotiation Details
ha. no.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Family Video
Posted Feb 14, 2012
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1.0
Very Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Niles, OH (took 3 days)
Spoke with a very young individual who did not even introduce himself. Asked about my hobbies, movie & gaming preferences and strayed from my qualifications and questions concerning the job. All questions that I answered on the application were asked again as if the store manager did not bother to look at the application prior to my interview appointment. To top if off the interview was held on the sales floor amongst customers and other employees.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Family Video
Posted Oct 12, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 (took 2 days)
I saw the "Careers start here" sign on the sign outside and decided it would be a great place for a part time job. Everyone seems happy when I came in a customer. I went in dressed nicely and asked for an application. The manager that was there immediately "reviewed" it and then interviewed me there on the spot. I was asked if I had time to take the application test. It took a little over an hour and every thing was explained to me and the reasons why for each of the sections. I was immediately impressed with this! They want qualified people with specific characteristics and abilities. I did research the company before walking in the door and it seemed they had a great business model. After finishing the test, I was told he would call later with the results. I got the call that I had passed and was asked if I could come in the following day to meet with the district manger. That interview took about 30 min and I was offered the job there on the spot.
Interview Questions
Negotiation Details
I was able to negotiate a little bit on the wages due to the fact that I have had extensive customer service/retail experience in the past. Go in with the offer! I felt like if I asked - they would bite.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Family Video
Posted Aug 25, 2011
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3.0
Average Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Jan 2010 (took 4+ weeks)
I received a call for my first interview almost a week after submitting my application. It was conducted during business hours in a corner of the store (we had to move a few times to make room for customers). It consisted of fairly easy questions. The manager was more or less judging my personalitiy. At the end I was informed that I would need to take a test and if I passed I would be called in for an interview with the district manager. I was advised to 'dress up' for the second interview as if I were attending a business meeting. I was also advised to be even 'bubblier.'
I passed the test easily enough (even though it was also conducted during business hours, in the open store, and timed).
My second interview was conducted literally in the middle of an aisle. The district manager pulled out fold-up chairs and set them up between two rows of movies. At least we only had to move once for customers. I was asked quite a few personal questions that actually bordered on illegal. The questions were asked in a manner to encourage me to reveal my home status (married, children, etc). Basically, they try to find out if you'll be able to drop your 'home-life' at the drop of a hat to come in whenever you are needed.
It wasn't a difficult process, but from beginning to end it lasted almost a month and was carried out in a rather unprofessional manner.
Interview Questions
Negotiation Details
My best advice would be to ignore the signs that advertise a 'starting' pay or a 'manager' position. As I have now been working for the company for a while, I can tell you that they RARELY hire managers off the street, and usually use that as a tactic to draw people in. I also still do not make the 'starting' pay they were advertising when I accepted my position.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Family Video
Posted Feb 20, 2011
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2011 (took a day)
This was possibly one of the most unusual interviews I have ever had. The store manager was overwhelmed with applications, so he chose to conduct interviews with 6 possible candidates at once. We all stood in the middle of the store, right under the speaker, and asked us questions. We randomly, not in order, answered the questions. It was apparent from the beginning who he was planning on hiring, so it really was more of a one to one interview with that person. One of the questions asked was, "If you had 10 billion dollars, what would you do with it?" I thought this was a very strange question to ask during an interview. Overall, I felt that this was the worst way to get to know anything about a person and hard to judge based on the questions.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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