Glassdoor is your free inside look at Family Video interview questions and advice. All 95 interview reviews posted anonymously by Family Video employees and interview candidates.
Accepted Offer – Reviewed May 8, 2013 New
Interview Details – The hiring processes is three steps. First you do an initial interview, most likely with the store manager. During this interview, you will be asked eight general questions from what they like to call the stacking method: tell me about your first job, tell me about your family, tell me about your education, tell me about your hobbies and interests, what has been your greatest achievement, where do you see yourself in five years and who has been your greatest mentor. You should be asked some variance of these questions. If the store manager likes you, you will be scheduled to take an test that is broken up into eight sections. The toughest sections are the math, but they are only about 5-10% of the total grade. It's a cumulative score, so I always recommended that if you feel time is running out, start to make educated guesses. You need to score at least a 63%, lowered from a 70% because the company president felt that the school systems have lowered since the inception of the test. Once you past the test, the final interview is with the District Manager. He/she will ask the same questions from the stacking method, but will go much more into detail. Although they are supposed to tell you right away, you most likely won't hear an answer for a few days on whether you are hired or not. At any point. if you hear the phrase, "I have a few more interviews scheduled and will be making my decisions on who to call back by six, so if I wanted to take you to the next step, you'll hear something by six." you have not passed the interview and will NOT be called back. Family Video likes to go through the hiring process relatively quickly, so if they want to move on with you, you will find out during the interview.
Interview Question – None of the questions are very difficult. The main thing they look for is outgoingness and a great personalty. Can you bring customers back to the store and can you attract new talent. Answer Question
Negotiation Details – When I was offered the position, I did not realize that you could negotiate the starting pay. There is some room for negotiation, but not a lot.
No Offer – Interviewed in Akron, OH Apr 2013 – Reviewed May 6, 2013 New
Interview Details –
had first interview with store manager who was polite but asked strange questions that were more about my personality than my work experience. obviously she did not even look at my application. she asked me to come in next day to interview with her assistant. he said it was for a second opinion. not sure why. but i did and he asked me similar questions but was mostly a waste of time. waited 2 days and came in to take test. prepared a little beforehand from reading reviews on here. im a junior in college for advertising at a great university, and this test was still ridiculous. ive worked in retail since my senior year of high school, and i obviously can work in a clerk job. the math test was ludacris. there was no way you could do it without a calculator. the spelling and reading was easy. but there was also math WORD problems that were insane.
i did not pass and he said he would give my app to his district manager. if he wants to, he can hire me anyways but i doubt he will care.
this is completely stupid.
Interview Question – Describe yourself in 3 words Answer Question
Declined Offer – Interviewed in Apr 2013 – Reviewed Apr 13, 2013
Interview Details – Filled out an application online, got a call for an interview the next day, and went to the interview two days later. When I got there, the assistant manager said the manager had said there weren't any interviews for that day (should have been the first warning sign), but when she looked, saw multiple interviews scheduled. She told me to wait and walk around, and as I did, I heard her complaining to the guy that worked there about how she hates doing interviews. I had about a three minute interview in the game room with her and she asked simple questions such as why I thought I'd be a good fit, who was my role model, what my favorite movies were and why, and a couple of other questions. After that, then they decide if they want to proceed by giving you a test. She took me to a computer and started me on a test that consisted of 7 or 8 parts, with some being math, reading, word comprehension, synonyms, etc. I felt that the whole test was absolutely ridiculous for a video store. The math was hard and beyond what I know was even necessary. The whole test is timed by the way, with about 5 minutes on each section. (During the test, a woman who looked to be in her 30's came in and the assistant manager gave her an interview, and then lied and told her she'd have to call her to schedule a time for her to take the test. After the woman walked out, she made fun of her and said how stupid she was to the guy working at the front and said how there was no way she was calling her.) After I was done, I went and found her, and she came over and looked at my final score, which you need 70% or higher to pass. I did pass significantly and she offered me a job right there. I accepted since I only planned on using this temporarily (I'm 19). She then told me a starting date, wages, etc. I wasn't scheduled to start until next week, when I got a call about three days ago, asking why I wasn't at work. I told them I wasn't supposed to start until next week, to which the manager replied, "Oh... oh yeah." and hangs up. Then yesterday, I get a call from the same manager, asking if we could set up an interview because they like my application. I explain to her that I was already hired and was scheduled to work next week. She then says, "Really? Well my bad I guess." I then quit over the phone. This was the most unprofessional interview/hiring experience I have ever had.
Interview Question – Do you think Block Buster sucks and why? Answer Question
Reason for Declining – At first I accepted, until I got a call asking to schedule an interview when I had already been hired.
Accepted Offer – Interviewed in Taylor, MI Mar 2013 – Reviewed Apr 11, 2013
Interview Details – Interview on the spot. They just try to gauge your personlity during the first interview. Afterwards they will have you interview with the DM and if that goes well they have you come in and take a test that is so old and stupid that I even corrected the test because there were errors.
Interview Question – Just the test. Answer Question
Negotiation Details – There was none. I got hired in at minimum wage.
Accepted Offer – Reviewed Mar 27, 2013
Interview Details – The interview for a manager-in-training position consists of 3 interviews. You will meet with the store manager, then the district manager and then the regional manager. The first two usually happens fairly quickly. Getting the regional manager there sometimes takes awhile. No drug test or background check. Rarely even get around to calling references. If you are hired you are a manager-in-training for 3-6 months, usually more like 8 and then you get your own store.
Interview Question – Must be relocatable. They will not hire you for management unless you are willing to pack up and go wherever they please when you are finished training. Other than that they ask about home, work, school, jobs, goals, etc. Answer Question
Negotiation Details – The manager-in-training position starts at roughly 24,000 per year and then you make commission also once you get your own store. You can negotiate a little but for the most part they are set on 24-26,000. Commission pays off once you get a store but that takes awhile.
No Offer – Interviewed in Webb City, MO Mar 2013 – Reviewed Mar 25, 2013
Interview Details – Arrived at interview , was asked to wait a few mintues by person at front desk , after 5 minutes , was the called to front desk , where she was going to conduct interview between customers , as she was the only one working , I would have been in the store for no longer than 15 minutes and about 80% of that she was busy with customers ... I understand she was busy but why not have someone there to run store while you did interviews .. Next interview was 15 mintues after mine ...she said she was sorry but the interview would be quick due to bad weather and everyone wanting videos , that i understand , but she was only giving herself 15 mintues per interview anyway ... would have to say it was the worst conducted interview ever
Interview Question – The only question I got asked was what do I do in my spare time ? Answer Question
No Offer – Interviewed in Grayslake, IL Mar 2013 – Reviewed Mar 22, 2013
Interview Details – I just apply on there website and days later got a call from a Store Manager. Went into a interview met Store Manager. I have to be honest the interview was a bit unorthodox. She placed two chairs in one of the movie rows blocking an aisle from customers. I for one would of never done that. We talked for about half hour a lot about herself and the owner not much about the job itself. I did research on my own found out the pay is around $26K to $30K and thats way to low. Plus another thing is good to know is this company wants you to be 100% relocatable after your 3 to 6 months of training. Now lets get to the 2nd part and thats me coming in taking a test few days later before I would get to meet the District Manager. Well, very unprofessional I had to stand near a computer in the front of the store while customers walk by and hoping they don't ask me something as I don't work there. The test was so hard to read standing up with a out dated dark stinking computer screen which had 7 parts to the test. The test took about 45mins more then half was point less and I question myself do I want this job that bad or not... I will be honest the video stores will go out of business within few years. More people order from home pay per view or redbox. Video stores were big in the 90s now its all about not leaving the house and watching movies on Netflix or Hulu. I'm sure over 99% of people would agree to that. I was told Family Video wants to sell pizza in there stores. I will be honest it seems like a marketing strategy to keep the doors open. But I for one rather eat a frozen pizza then one from Family Video disgusting let alone Pizza Hut stinks as well nothing beats a Papa Johns Pizza..
Interview Question – Are you able to relocate after training and during training you may have to travel as well.. (They never said anything about paying for expenses) that was a shock as most company's do. The Test makes you or breaks you. I have 9 years in Retail Store Management and not about to down grade myself with this company... Sorry not for me. If you want to make under 30K then it's for you.. Answer Question
Accepted Offer – Interviewed in Willmar, MN May 2010 – Reviewed Mar 8, 2013
Interview Details – There was an incredibly tough interview process. An initial interview with the store manager, a test that was remarkable similar to that of an ACT or SAT. IT was much more difficult than needed. And finally there was an interview with the district manager. For simply filling a summer position the interview process was pretty intense.
Interview Question – Take the square root of a four digit number. Answer Question
Accepted Offer – Reviewed Mar 1, 2013
Interview Details – The hiring process was quick and efficient! I applied online and had a call back the next day (the store is required to view these applications online everyday). I received a call from the store manager about coming in for an interview in their store and scheduled a date for me to come in. The interview lasted about five minutes or so and the manager told me that he/she liked me and asked me to come in for the skills test that they have. I came in that same week and took the test (which covers basic math skills, ability to spot errors, vocabulary, etc) and passed (you must get a 70 or higher). The manager called me soon after my test and scheduled another interview with the district manager. My final interview was about a week later where I sat one on one with the district manager and discussed my goals, reasons why I wanted to work at Family Video, and other casual conversations.
Interview Question – Describe yourself in one word. Answer Question
Negotiation Details – There are no negotiations - you are paid a basic wage!
Accepted Offer – Reviewed Feb 8, 2013
Interview Details – Apply in-store so they could meet you (their preference). If they like you they will call you within 2-weeks. First interview is with the Assistant Manager. If that goes well you are set up for a second interview with the District Manager. If that goes well you take a timed test that you must pass. If you do not pass, you're out of the interview process. If you do pass you are hired on. The pay rate is average and if you stay there long enough you will not get much more per hour. They are very cheap when it comes to better treating their employees. You will understand this when you work there. The workload even for me as a part-time is VERY demanding. There are no breaks, you eat when it is slow and if you work at a busy store compared to other locations, you probably won't get to eat until late-late! They expect you to really try to maximize their profits by always holding competitions and printing out weekly sales goals for all employees to reach. Cleaning needs to be done every night for closers. Super flexible job for college students or anyone needing a super part-time job (you can work as little as 2 days a week, even 1 day a week if you have been there long enough). Requesting days off has never been easier! I loved going to work because of the people I worked with and there will be very difficult and rude customers. Overall a great experience but would have stayed longer if there were higher wages for the high amount of workload. You do get commission off your sales also! So, sale sale sale!
Interview Question – Do not remember any... Answer Question
Negotiation Details – There was no negotiation phase for me because of my lack of retail experience
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