Family Video Interview Questions & Reviews
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Updated Feb 14, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 44 ratings 
“Easy” Interview
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Interview Experience [?] Based on 44 ratings
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See who your friends know who've worked at Family Video and could give you an inside look.
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| 1–10 of 44 Family Video Interviews | Sort by |
Customer Service Representative at Family Video
Posted Feb 14, 2012
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1.0
Very Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Niles, OH (took 3 days)
Spoke with a very young individual who did not even introduce himself. Asked about my hobbies, movie & gaming preferences and strayed from my qualifications and questions concerning the job. All questions that I answered on the application were asked again as if the store manager did not bother to look at the application prior to my interview appointment. To top if off the interview was held on the sales floor amongst customers and other employees.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
More Family Video Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Clerk/Cashier at Family Video
Posted Feb 13, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Dec 2011 in Springfield, MO (took 5 days)
I applied online to work at Family Video and the assistant manager of a nearby store called me the very next day. I went into the store for a brief interview. He asked me several questions. Some involved availability (they want 100% availability as most retail/video stores would, of course) but a lot of the questions were about life experiences and goals. The assistant manager explained a bit about Family Video and said that while I was well qualified to be a store manager in training I'd need to relocate (which I will not do at this time). He said he really liked me and wanted to arrange an interview as quickly as possible with the district manager. He assured me that with my experience and personality I'd be able to start right away and move up into a full-time slot quicker than most people. I was excited and told him I could start right away as it was the week before Christmas - he said that would be great and he imagined I'd start over the holiday weekend because they were eager to fill two positions at the store. He asked if I would be willing to do a timed test and I agreed. It took almost an hour with several timed sections varying from math to comprehension to customer service. It was lengthy and reminded me of a mini ACT test. As soon as I got home from the interview, he called to tell me that I scored very high on the test and the district manager could meet with me later in the week. He gave me a time for that interview but it was on Christmas Eve and the district manager wound up canceling because of that. So instead they asked me to come in 2 days after Christmas and meet with the store manager. I went in and had exactly the same questions asked as the assistant manager asked me during my initial interview. The store manager also seemed pleased with my responses and said he would be calling me within a day or two. He never called. I consider it very inappropriate that the assistant manager "promised" me things, made me take the lengthy test, and assured me that I would be hired. They apparently need to have better communication at the store level and train assistant managers not to make decisions unauthorized.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Family Video
Posted Feb 12, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Toledo, OH (took 2 days)
I filled out the application online and was called for an interview about a week later. It was a one on one interview with the store manager. The interview was quick and easy, the manager was inviting and friendly. The next day I was asked to come in for an assessment test. The assessment test was a nightmare! If you are going in for one, STUDY. There's about six categories, including math, with word problems, percentages, fractions, long division, there was also alphabetizing, a synonym portion, spelling, it was like an SAT. I was told I had to get a 70% to pass, that wasn't going to happen after the timer kept going off before I could complete a section. If you test well and are prepared to be timed, you'll be fine. I did not receive a call back. It seems like a fun place to work but that test was a deal breaker.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test and a Personality Test.
More Family Video Sales Associate Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Cashier at Family Video
Posted Jan 29, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2012 (took 2 days)
I applied online in December and got a call a month later. I met the Manager and we sat on those 'hollywood chairs' in the aisle. The District Manager was also there, and he sat on the ground, they were both SUPER nice. It was a conversation-like interview, with a bunch of random things and questions that seemed to be made up on the spot basically to see if you could keep up an interesting conversation. It lasted about 15 to 20 minutes. By the end, they said they definitely wanted to see me again and we scheduled me to take a test the next day. The test consisted of about 9 sections about basic math: multiplication, division, addition, subtraction, spelling, finding the number of mistakes, synonyms, word problems, reading comprehension, and more math stuff. You were given about 1 minute to 7 minutes or so for each specific section. It was semi-hard. You should probably work on percentage and interest word problems. You have to work REALLY fast. It took around an hour to finish. After that you leave. Once they grade it and you pass with a 70 and they'll call you to schedule an interview with the District Manager. I'm waiting for that call (:
Interview Questions
Other Details
The interview consisted of a 1:1 Interview and an IQ/Intelligence Test.
More Family Video Cashier Interviews
Helpful Interview?
Yes |
No
Inappropriate?
MIT (Manager In Training) at Family Video
Posted Jan 11, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Mar 2010 in Newton, KS (took 2 weeks)
The interview is pretty easy, they look for fun, freindly, outgoing personality. Make sure that you dress proffessional, even to go ask about an application in store. The test is pretty tough, I've seen a lot of people not take it seriously and fail. Its like a mini SAT, so be ready for that.
Interview Questions
Negotiation Details
Be ready to get low-balled. They will offer you a low amount and see if you take it. If you are a good applicant and hold out, they will call you back and offer you a higher amount. Its a gamble though so good luck.
Other Details
I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview and a Skills Test.
More Family Video MIT (Manager In Training) Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Part Time at Family Video
Posted Dec 7, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Dec 2011 (took 2 weeks)
Within 24 hours of applying, I received a call. They asked me the typical "why do you want to work here" questions and asked me to come in a few days later for an interview with one of the managers. I came in looking polished. We sat in one of the aisles and basically chatted it up. It was too obvious that this was just to see if I had an outgoing enough personality to move on. Then I was asked to come in the next day for a test. I was told the test is similar or equivalent to an aptitude test. After scoring at least a 70 on the test, I would meet with the District Manager who just so happen to be on vacation that week and would not be back until the following week. I am currently waiting for the DM to come back.
Interview Questions
Reason for Declining
As I'm doing research on the company now, seems like they're extremely careful and play a lot of mind games with you before you're even hired. For example, the questions that they ask you, they're not really listening to your actual answer but looking and listening for other key factors. This makes me think twice.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Family Video
Posted Dec 2, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2010 (took 2 weeks)
The manager was personable when conducting the interview. There was also an interview with the district manager, which was very exciting for a part time position like this.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Background Check.
More Family Video Sales Associate Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Cashier at Family Video
Posted Nov 22, 2011
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5.0
Very Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2011 in Frisco, TX (took 1 week)
The Family Video interview process is an interesting one. First, the store manager will interview you for about 10 minutes and just talk about things like why you want the job. Then they let you go. If they liked you, you will get a call to come back and complete a test which consists of math, spelling and reasoning questions. Finally, if you are over 70 percent proficient on the test you will be interviewed by the district manager.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview and a Skills Test.
More Family Video Cashier Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Family Video
Posted Nov 18, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Nov 2011 (took 2 weeks)
I got called to meet for an interview. It went well and they called later that day to schedule the skills test. The test wasn't easy so I was surprised and elated when they called to say I passed. I then scheduled another interview with the District Manager. I had that recently so I'm still waiting for a call.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test and a Skills Test.
More Family Video Sales Associate Interviews
Helpful Interview?
Yes |
No
Inappropriate?
MIT (Manager In Training) at Family Video
Posted Nov 18, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2010 (took 3 weeks)
I saw a sign saying they were hiring Managers at $30 to $40K. I applied online that night and within a week I received a phone call for an interview. I went in dressed nicely, met with the manager in an aisle, he asked me 3 questions. And then asked me to come back next week to take a test. I passed the test, which took about an hour, and then the next week I met with the DM. She asked me only 3 questions and then asked if I could come in the following week to meet with the RM. I met with the RM, who asked me the same 3 questions as the DM and then said have a nice day. A week later I got an offer and accepted.
After being a manager I learned that the questions they directly ask you are not what they are really listening to during the interview. When they ask you how your day is going or how your drive was, those are the questions they are listening to. They want happy, optimistic, out going, energetic, YOUNG, and attractive people. Listen carefully to the answers they give to the questions that you ask. They will PURPOSEFULLY mislead you. They try not to out right lie, but they will, but they work a LOT in grey areas.
Interview Questions
Negotiation Details
There was nothing to negotiate. They make it very clear that you are replacable. Family Video NEVER lets themselves get low on staff. They always keep a few part timers at low hours, only 6-8 hours a week, so if someone quits they can bump them up. They hire what they want, not what they need. They don't need you, they will NOT negotiate with you.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test and a Skills Test.
More Family Video MIT (Manager In Training) Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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