Family Video

  www.familyvideo.com
  www.familyvideo.com

Family Video Sales Associate Interview Questions

Updated Oct 25, 2014
Updated Oct 25, 2014
35 Interview Reviews

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Sales Associate Interview

Anonymous Interview Candidate in Warsaw, IN
Anonymous Interview Candidate in Warsaw, IN
Application Details

I applied in-person – interviewed at Family Video in October 2014.

Interview Details

I filled out my application and dropped it off in the store where I asked to speak to the manager to give to him. I told him a little about myself and he seemed interested in hiring me. Since I have a full time job already, and a part time job on top of that, I explained when I would be available to work and I would need two weeks notice to quit my second job. I had an "official" interview the next day where we went against the back wall of the store and he asked me random questions. (A little unprofessional, but hey, its a video store, right?) So far, so good. Or so I thought. I was informed there would be a basic competency test to take before I could be considered. Having a Bachelors degree and over 6 years of sales experience, I thought it would be a breeze. Little did I know, it was harder than the SAT! I was given 3 min to alphabetize, 3 to correct errors and 6 min to do over 20 questions of math. This included long division, multiplication, division and multiplying fractions, etc which I haven't touched since high school. I was so overwhelmed by the timing of the test, the busy atmosphere, (right in the front, mind you) the difficulty of the questions and frustrated by the absolute irrelevance of the test that I gave up at that point, to which there was at least 10 more pages in the packet. I cannot imagine anyone passing with something less of a math degree with an incredibly high reading comprehension. I also cannot imagine anyone that intelligent wanting to work at $8/ hr. I have since read other reviews backing my experience that it astounds me this horrible hiring process is still in effect and that no one has sued them for unlawful discrimination of people with math, reading or spelling disabilities. I don't have those disabilities and I didn't feel I would be able to pass it! I wish there was a way to contact the people who created and implemented this test into practice and tell them what awful people they are and I hope they go out of business soon.

Interview Questions
No Offer
Negative Experience
Difficult Interview

Other Interview Reviews for Family Video

  1.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview was done during an open interview date. It was based on the stacking method. Very simple and non-stressful. Second part is a 45 minute test, which deals with math, spelling, synonymms, filing, and problem solving.

    Interview Questions
    Accepted Offer
    Easy Interview
  2.  

    Sales Associate Interview

    Anonymous Interview Candidate in Broadview Heights, OH
    Anonymous Interview Candidate in Broadview Heights, OH
    Application Details

    I applied online. The process took 4 daysinterviewed at Family Video in September 2014.

    Interview Details

    I applied online and as soon as I finished the application, I got a confirmation email that they had received my application. About 3-4 days later I got a call asking me to come in for an interview the following day.

    I arrived to the interview and was first asked easy questions like "What are your hobbies?" and "Tell me about yourself" I really thought I did a great job on this part because I am a movie fanatic. I spend most of my free time watching movies and it has always been a passion of mine to learn more about the actors, the stories behind the films, directors, etc. BUT Family Video has no interest on what your knowledge of movies or video games or anything like that is. It is the least of their worries even though it's a Family Video Store... this has left me very disappointed. Next the manager that interviewed me asked me about my previous jobs and when I mentioned I had left my last job because at the moment I was going to be starting college in the Fall instead of the Spring and although she seemed to understand that she didn't seem to understand my other reason which was that I would either get 0-2 HOURS of work a week. She responded to me by saying "Well, isn't some hours better than no hours?" I felt very uncomfortable answering this because I don't see why anyone would stay at a job where there are weeks they don't even get hours and when they do they only get 2. 4 If I was lucky. Nonetheless, I answered "Yes, I do believe that is true. But like I mentioned before, I had plans to attend a University and had to put in my end date." (No attitude in the way I said this at all.

    Next, I was asked if I had 45 minutes. I knew what was coming thanks to this website but was absolutely blown away by the test itself. She told me each section was timed but didn't tell me how much time I had for each. It seemed to range from "4 minutes and 30 seconds" to "Seven minutes" The test asked RIDICULOUS questions. The math sections, the Sudoku like section (which I have never really done much before so found this to be a little more time consuming) I did quite good on the organization parts of the quiz and the basic math, all things that would make sense for the job. But that wasn't good enough. I did not score high enough on their test, I believe partially because the entire thing was making me nervous and I didn't get to fill in a lot of the answers since I am used to taking a little more time on questions than I was given.

    I left the store and not even 20 minutes after leaving I was called and told they would not be furthering my interview process (because yes there would have been more) because of my low score. I felt humiliated and I am afraid to ever rent a movie there again, which is a shame because I loved it so much but the interview was very bad and left me feeling ashamed of my speed with tests and even my lack of knowledge on a lot of the questions.

    *I'd also like to add that I found the manager that interviewed me to be VERY unprofessional. She had her iPhone on loud the entire time I was taking the test. (In the middle of the store) She received many texts while I took the test and I found that she didn't even put her phone on silent or vibrate to be rude if she was going to text the entire time. She even had a personal phone call that lasted at least 5 minutes, I found myself concentrating on not only the test but her conversation since it was about hiring people and how they are having such a difficult time doing so. (Maybe if their hiring process wasn't so ridiculous it wouldn't be that hard) Her personal conversation also was about her plans for vacation and how she is stressed and was really rather rude in my opinion. There is already a movie on in the store at all times, she has enough entertainment.

    LASTLY. Another kid interview after me, I am assuming he may have not had the job since Family Video has plastered their store now (about a week after my interview) with OPEN INTERVIEW signs.

    I really think Family Video could have been a great job, so maybe I am just bitter at the process but I would just suggest they concentrate more on just organization skills, people skills, movie/video game knowledge, cash register knowledge, and money handling knowledge.

    Interview Questions
    • The ACT Style Test I had to take to work at a Family Video store and how they were more worried about how I am at long division in a short amount of time than my knowledge on how to use a cash register or on films or video games.   Answer Question
    • "What is 24% of 546?" Also make sure you have time to do the other 10 math questions that are similar and a few a little easier than this question in 5 minutes.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  3.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Family Video in July 2014.

    Interview Details

    Applied online. Within a few days they called back and scheduled an interview. Very informal and I thought I was interviewing with the manager but the woman who interviewed me said she was leaving soon. There were 2-3 positions available and 11 or more people interviewing for those positions.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
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  5.  

    Sales Associate Interview

    Anonymous Interview Candidate in Wichita, KS
    Anonymous Interview Candidate in Wichita, KS
    Application Details

    I applied online. The process took a weekinterviewed at Family Video in July 2014.

    Interview Details

    Applied online. Within a few days they called back and scheduled an interview. Very informal, I thought I would be interviewing with the manager but the woman who interviewed me said she was leaving soon. No really tough questions. There were more than 11 people interviewing and 2-3 positions open.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
  6.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Family Video in March 2014.

    Interview Details

    Applied online and was called back a few days later for an interview. I was interviewed by the manager in one of the aisles of the store, not an office or anything. The manager was very nice and asked basic questions like, "Tell me about yourself." No hard questions at all, it was about a five minute interview. She told me after this interview I have to meet with the district manager, which she said could take up to three weeks and if I don't hear back from her by then she said to, "Definitely call her back." I waited three weeks and called back. She answered and said that they had already picked another candidate. I sort of feel dumb now thinking everything went very well and that she really liked me and just thought that was a normal process. If you are desperately in need of a job (like I am) do not wait around for them, even if they made you feel like they really liked you.

    Interview Questions
    • Nothing difficult, asked about myself and past job experience.   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  7.  

    Sales Associate Interview

    Anonymous Interview Candidate in Indianapolis, IN
    Anonymous Interview Candidate in Indianapolis, IN
    Application Details

    I applied online. The process took 2 weeksinterviewed at Family Video.

    Interview Details

    I received a call for an interview. I went in and stood in an isle while they asked questions then I left. My second call was for a test. This test is stupid, its in the style of an ACT. You have to score 70% or higher to be hired in. I got another call for a time to meet the district manager. I went for that and we walked around and they asked more questions. Then rammed me with a million other things I had to try to remember.

    Accepted Offer
    Negative Experience
    Difficult Interview
  8.  

    Sales Associate Interview

    Anonymous Interview Candidate in Appleton, WI
    Anonymous Interview Candidate in Appleton, WI
    Application Details

    I applied online. The process took 3 daysinterviewed at Family Video in December 2013.

    Interview Details

    I was called within a week after applying online. The interview took place in the middle of the store with two chairs set up in the middle of an aisle. It was very loud and somewhat difficult to focus with all the televisons blaring all over the store. After the interview I was told I would receive a call later that evening. I never did so I waited a few more days and called the store. I was told by an employee that they would contact the manager. It's been about two weeks since the initial interview and I still haven't heard anything. I'm not impressed.

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
  9.  

    Sales Associate Interview

    Anonymous Interview Candidate in Wooster, OH
    Anonymous Interview Candidate in Wooster, OH
    Application Details

    I applied online. The process took 2 weeksinterviewed at Family Video in November 2013.

    Interview Details

    The hiring process is broken down in to 3 steps. The first interview, you go in and talk to the employees, ( I believe it's to see if you fit in well there. ) and if you act like yourself (yet respectful) and let your personality shine through you'll do fine. The second part of this process is a test. It is pretty difficult, with only 45 minutes to take. The test consists of math (fractions, a sudoku-like puzzle, and square roots), some alphabetizing, and spelling and such. This test is basically used to ween out those who cannot competently and quickly think on their feet. You need to pass with at least a 70% to even get a call back for the third interview. As a 18 year old high schooler, it wasn't that hard for me since it's still fresh in my brain. I suggest studying up on your math. The third and final process of the interviews is an interview with the nearest district manager. During this, remember to dress professionally, be polite, but most importantly, let your personality stand out positively. The district manager is really going to judge you the first moment you shake their hand and you begin the process. They're looking for someone to represent the store, so you need to make sure you can show why you're the best choice!

    Interview Questions
    • They weren't really difficult, I got "Who is your role model?" and "Where do you see yourself in five years?" The most challenging one I think I was asked was the question "Why do you want to work for this company?"   Answer Question
    Negotiation Details
    There was no negotiation. I was simply given a minimum wage salary.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Family Video.

    Interview Details

    Applied online, waited a week and went in to see what was going on. The manager wasn't there so I came in the next day when he was there and gave me an interview the next day. After the interview, I took their competence test that they give. After that test I had an interview with the district manager.

    Interview Questions
    No Offer

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