Family Video Sales Associate Interview Questions

Updated Sep 13, 2014
Updated Sep 13, 2014
34 Interview Reviews

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Sales Associate Interview

Anonymous Interview Candidate  in  Bloomington, IL
Anonymous Interview Candidate in Bloomington, IL
Application Details

I applied through an employee referral. The process took 1 week - interviewed at Family Video in April 2012.

Interview Details

There is one interview with the store manager. This interview is consists of basic get-to-know-you questions and customer service questions such as describe a time you went helped a customer. This interview is very laid back and conversational. After the first interview is a timed, basic intelligence test. It tests basic math skills, spelling, and reading comprehension. If this test is passed then there is a second interview with the district manager.

Interview Questions
  • Describe a time you went above and beyond to help a customer?   Answer Question
Negotiation Details
No negotiation. Part-timers start at minimum wage usually.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Family Video

  1.  

    Sales Associate Interview

    Anonymous Interview Candidate  in  Wooster, OH
    Anonymous Interview Candidate in Wooster, OH
    Application Details

    I applied online. The process took 2 weeks - interviewed at Family Video in November 2013.

    Interview Details

    The hiring process is broken down in to 3 steps. The first interview, you go in and talk to the employees, ( I believe it's to see if you fit in well there. ) and if you act like yourself (yet respectful) and let your personality shine through you'll do fine. The second part of this process is a test. It is pretty difficult, with only 45 minutes to take. The test consists of math (fractions, a sudoku-like puzzle, and square roots), some alphabetizing, and spelling and such. This test is basically used to ween out those who cannot competently and quickly think on their feet. You need to pass with at least a 70% to even get a call back for the third interview. As a 18 year old high schooler, it wasn't that hard for me since it's still fresh in my brain. I suggest studying up on your math. The third and final process of the interviews is an interview with the nearest district manager. During this, remember to dress professionally, be polite, but most importantly, let your personality stand out positively. The district manager is really going to judge you the first moment you shake their hand and you begin the process. They're looking for someone to represent the store, so you need to make sure you can show why you're the best choice!

    Interview Questions
    • They weren't really difficult, I got "Who is your role model?" and "Where do you see yourself in five years?" The most challenging one I think I was asked was the question "Why do you want to work for this company?"   Answer Question
    Negotiation Details
    There was no negotiation. I was simply given a minimum wage salary.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Family Video.

    Interview Details

    Applied online, waited a week and went in to see what was going on. The manager wasn't there so I came in the next day when he was there and gave me an interview the next day. After the interview, I took their competence test that they give. After that test I had an interview with the district manager.

    Interview Questions
    No Offer
  3.  

    Sales Associate Interview

    Anonymous Interview Candidate  in  Marion, OH
    Anonymous Interview Candidate in Marion, OH
    Application Details

    I applied online - interviewed at Family Video in August 2013.

    Interview Details

    interview was short and sweet...about 10 minutes. one on one withthe manager, two chairs,in the video game section.

    Interview Questions
    • as simple as is sounds, the most difficult question was,"tell me about yourself."   Answer Question
    No Offer
    Neutral Experience
    Average Interview
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    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeks - interviewed at Family Video in August 2013.

    Interview Details

    I submitted my application online, and by the next day I got a phone call to set up an interview with the store manager.

    I had the interview within that same week, we went to the game section of the store, customers were around us, it was a semi-laid back interview. The basic questions were asked 'Where do you see yourself in 5 years?' 'Why did you apply here?' 'What is your work experience?' 'Why would you be a good fit for this job?' The process was extremely short, about 10 minutes. Then the manager explained that I would take 'a simple test' and depending on whether or not I passed it they would go from there. She told me that the test would take about 45 minutes and would need to be scheduled, and it would just have basic math and reading on it.

    I was scheduled to take the test about a week later. When I came in I was handed 3 pieces of scratch paper and two pencils, brought to a computer, told that the computer is 'a little outdated' so you can't use the backspace key to delete any errors you would have to highlight and press the delete key.

    This 'simple test' is not simple by any means, there are 8 sections.
    In one section you have to read two almost identical bits of information and count how many single character errors there are. There are about 20 of these sentences, and you get 4 minutes. Once the time is over the computer automatically moves you along.
    Another was about filing, you got about 50 names and had to assign them to the right folder number based on the first few letters also timed.
    Another was about finding the misspelled words and correcting them. There were about 20 of them, they were all about 6-10 characters long and it was also timed.
    Another was math that if you weren't fresh out of school you would have repressed it. It was basic adding and subtracting of about 4 different amounts, multiplying with fractions and decimals, getting square roots of numbers like 4203, percentages of fractions, and long division.
    Another was boxes of 4 numbers up and down and side to side, the last row and column were supposed to be the answers if you added the numbers in those lines and you had to find what number was wrong. There were about 20 of these timed at maybe 6 minutes I don't quite remember.
    Another was reading paragraphs with instructions and laws then answering questions about the fine details of the material.

    After taking the test I was told I would be called back the next day to be told how it went. I passed and I set up an interview with the regional manager, which was surprisingly was 2 weeks later. The same exact questions were asked during the interview, held in the same way, just a different person. Both people were friendly, both people acted like we got along very well, and yet I got told the dreaded words of "I have another interview scheduled after this one today. We're hiring multiple people, I'll call you back regardless of whether you get the job or not." I was hopeful as the interviews both went well from my perceptive, both were fun and light beat. But it's now a couple days later and I have yet to get a call.

    Interview Questions
    No Offer
    Neutral Experience
    Difficult Interview
  6.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Had an initial interview with the manager. Then was scheduled to take a test that was definitely too difficult for a job at a video store which I barely passed then met with the district manager. They asked basic questions like "What's your greatest achievement?" and "What was a turning point for you?" They really want someone who is super energetic.

    Interview Questions
    No Offer
  7.  

    Sales Associate Interview

    Anonymous Interview Candidate  in  Akron, OH
    Anonymous Interview Candidate in Akron, OH
    Application Details

    I applied online. The process took 5 days - interviewed at Family Video in April 2013.

    Interview Details

    had first interview with store manager who was polite but asked strange questions that were more about my personality than my work experience. obviously she did not even look at my application. she asked me to come in next day to interview with her assistant. he said it was for a second opinion. not sure why. but i did and he asked me similar questions but was mostly a waste of time. waited 2 days and came in to take test. prepared a little beforehand from reading reviews on here. im a junior in college for advertising at a great university, and this test was still ridiculous. ive worked in retail since my senior year of high school, and i obviously can work in a clerk job. the math test was ludacris. there was no way you could do it without a calculator. the spelling and reading was easy. but there was also math WORD problems that were insane.
    i did not pass and he said he would give my app to his district manager. if he wants to, he can hire me anyways but i doubt he will care.
    this is completely stupid.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  8.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeks - interviewed at Family Video.

    Interview Details

    The hiring process was quick and efficient! I applied online and had a call back the next day (the store is required to view these applications online everyday). I received a call from the store manager about coming in for an interview in their store and scheduled a date for me to come in. The interview lasted about five minutes or so and the manager told me that he/she liked me and asked me to come in for the skills test that they have. I came in that same week and took the test (which covers basic math skills, ability to spot errors, vocabulary, etc) and passed (you must get a 70 or higher). The manager called me soon after my test and scheduled another interview with the district manager. My final interview was about a week later where I sat one on one with the district manager and discussed my goals, reasons why I wanted to work at Family Video, and other casual conversations.

    Interview Questions
    Negotiation Details
    There are no negotiations - you are paid a basic wage!
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a day - interviewed at Family Video.

    Interview Details

    Interview was being asked questions in the front of the store, while the manager continues to work, answer phones, check out customers, and return movies. Then you get the enjoyment of taking a clerical exam, of which they give you ridiculous time limits for all of it. If you can pass that, you get to interview with the district manager. This is where they tell you that if hired, you are under a 30 day probationary period and if they simply don't like your personality, then they will let you go. What they don't tell you is by "letting you go" they mean take you off the schedule and never call you again. Awesome!

    Interview Questions
    • No real difficult questions, but doing math on the test kind of sucked when you've been out of school for a little while.   Answer Question
    Negotiation Details
    No negotiations, simply here's your pay, you'll get more if we like you and you stay.
    Accepted Offer
    Negative Experience
    Average Interview
  10.  

    Sales Associate Interview

    Anonymous Interview Candidate  in  Maumee, OH
    Anonymous Interview Candidate in Maumee, OH
    Application Details

    I applied in-person. The process took 1 week - interviewed at Family Video in April 2008.

    Interview Details

    I applied in-store and the next day was called for an open interview at a nearby hotel and the interview went great! The people were friendly and inviting. The next day I got a call to come in for an easy assessment test. I thought, "No problem". Little did I know it was 5 sections that were timed, (5 minutes), and included long division, calculations, fractions all that in 5 minutes! everything else I got a 100% on but because I can't do what I do NOT consider "easy math" in 5 minutes I didn't get to move on to meet the district manager. I know for a fact the employees don't use that math there. They only have to add or subtract and they use calculators at that! They missed out!

    Interview Questions
    • the interview questions are all pretty easy, just asking about you   Answer Question
    No Offer
    Negative Experience
    Easy Interview

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 Former Store Manager in Indianapolis, IN

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