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Family Video Store Manager Interview Questions & Reviews

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Updated Apr 7, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 8 ratings

2.0

“Easy” Interview

Interview Experience [?] Based on 8 ratings

Positive	25%
Neutral	38%
Negative	38%

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1–8 of 8 Family Video Interviews

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3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Mar 2012 (took 2 weeks)

Sent in resume to their corporate office snd quickly got an interview. Seemed yo go extremely well. Filled out an application per their direction. Then sat and waited, heard nothing. Sent emails and tried calling, no response. Was ultimately told that we were not able yo move forward, with no reason given. Makes no sense.

Interview Questions

Why do you want to join Family Video?

Answer Question

Other Details

I Applied Online and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Declined Offer

Interviewed Mar 2011 in Marquette, MI (took a day)

I only went in for the initial interview. The didn't take any paperwork or anything. It was just a chat session. They called me the next day and offered for me to come in and take the test for employment. They told me that the previous days interview was strictly to determine if I was a personality fit for the position.

Interview Questions

Where did I see myself within the company in the future?

View Answers (1)

Reason for Declining

I declined because I had committed for a summer job and I was moving out of Marquette at the end of the summer. I went to the interview because I had some questions and I wanted to determine if I wanted to apply where I was moving to.

Other Details

I got the interview through a Recruiter and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Oct 2011 in Petoskey, MI (took 3 days)

There was a posting for a store manager position that was open in Petoskey, so I applied on the internet, got a phonecall and decided to go for an interview.

Firstly, I walked in and told the clerk on duty that I was there for an interview. Shortly after, the manager just walked right past me no hello or any greeting. I decided that she must be busy, so I went to peruse the videos. About 15 minutes later (and past my scheduled appointed time) she asked me if I was there for an interview.

The interview process itself was very generic. She only asked me two questions. 1) what kind of customer service experience do I have, and 2) Do I know that I would have to relocate for this job? I explained that I have over 7 years of experience in customer service, with 5 of those 7 in management capacities, as well as having a BA in Management.

She informed me that THERE WERE NO manager positions open in Petoskey, OR the surrounding area. WTF?? It was advertised on their store with a BIG BANNER that they were hiring a store manager. This is obviously a ploy to get people to apply.

As it turns out, Family Videos process is to have you interviewed by a store manager as a screening tool, and then by a district manager if you are willing to MOVE OUT OF STATE to relocate. They don't seem to understand that they are creating false advertising by saying that there are management positions open in particular cities.

This is a big waste of time, please do not say there are positions open when there are none. People do not deserve to be deceived. Shame on you Family Video!

Interview Questions

How much customer service experience to you have?

Answer Question

Are you willing to move out of state?

Answer Question

Other Details

I Applied Online.

Helpful Interview?

Yes | No

View Comments (1)

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2009 in Hickory, NC (took 2 weeks)

Initial communication was simple enough. Went in professionally dressed and asked for an application. I was given one, I filled it out and submitted it to the store manager. I was scheduled for an interview. After my initial interview, I was given a basic skills test consisting of math, spelling, reading comprehension and filing sections. I passed it, interviewed with the District Manager, then with the Regional Manager after which time I was hired.

Interview Questions

How do you deal with your stress on your bad days?

View Answers (1)

Other Details

I applied In-Person and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Nov 2010 in Homewood, IL (took 3 weeks)

I aced their test, passed the first interview, but was passed over by the district manager after my second interview. He wanted to know what someone like me, who had two liberal arts bachelor degrees, wanted to do professionally. I said teach college. Wrong answer. If you want a job, apparently, you need to lie to get it. The correct answer was "work at Family Video." In this economy, beggars can't be choosers. My advice is to suck up and lie if you want a job at this dump.

Interview Questions

Where do you see yourself in 5 years?

View Answers (3)

Other Details

I applied In-Person and the interview consisted of a 1:1 Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Mar 2010 in Pittsburgh, PA (took 2 days)

They were very nice, but there was not a private place for filling out applications and having interview. We sat in the store by the front counter to complete the testing paperwork. Very noisy. For the interview we didn't even get to sit down -- just stood in the racks of videos with customers around.

Interview Questions

What are your interests?

Answer Question

Why do you want to work here?

Answer Question

Other Details

The interview consisted of a 1:1 Interview and an IQ/Intelligence Test.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Jun 2010 in Farmington, MO (took a day)

I applied online and then went to an open interview. After waiting 45 minutes, my name was called, I was ushered to the side of the room, I was asked which job I was applying for and when I answered "store manager or assistant manager" I was informed that the jobs had already been filled internally BEFORE the open interviews. I was also informed that only corporate trained peopel coukld be oput in those positons. These positions had been posted on the internet on numerous job boards, so if they were going to fill them internally then why advertise them.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Aug 2008 (took 5 days)

Upon consideration for the position (by the current GM of the store you apply to), you interview with the store manager first. Then you have to pass a test - which is basically an intelligence test, and should be fairly easy to pass. Upon passing this test, you meet with the DM and have an interview. After this point, you will meet with the RM.

For potential candidates, I would highly recommend being all smiles and bubbly personality on the days you interview, as it was my experience that FV is looking for this type of personality.