I applied online and the process took 1 week - interviewed at Family Video.
Interview Details – The hiring and interview process can be tedious. Managers can not hire a part time employee so there is a three step process. First interview is with in store management team. Followed by a clerical exam. Then an interview with the District manager who may be in charge of three or more stores so scheduling the final interview as a part timer may take awhile or you may have to travel to go meet them. All Management applications follow the same structure but with the added difficultly of finding time to meet with him because his primary job is to open new locations.
Interview Question – Interviews tend to be more conversational, trying to determine how well the person can carry a conversation. Answer Question
Negotiation Details – There really wasn't one I took first offer, Had just gotten out of college and happy to be offered a job so quickly.
Very Easy Interview
I applied in-person and the process took 5 days - interviewed at Family Video in August 2013.
Interview Details –
Coming from the corporate world I found the first interview to be very generic and informal. It was closer to what you would expect applying at McDonalds as a line worker. This by itself was by no means professional. It lasted about 10 minutes and took place right at the front of the store next to the register as customers were renting their movies. They also will not accept a resume straight out you need to fill out their application form (also similar to applying for a fast food position when you were 16) After this if they like you they will schedule you for testing which again happens right in the middle of the store. This has been the first time ever I have had to take a test like this to get a job. The test itself is pretty worthless and very poorly designed ( I should know I have designed tests and surveys for several fortune 500 companies) Not to mention it has very little relevance to the actual job. An example of one of the test questions would be 3419x918 or find the square root of 2438. There are also several spelling questions and a section to see how fast you can sort things as you would in a library. Then if you pass and after the headache of trying to remember 6th grad math and looking for misspelled customer names you will get a call from the DM to interview you asking the same set of questions. Then the RD just rinse and repeat. There is no room for negotiation on salary it pays extremely low for what you are responsible for. This whole process is one of the main reasons they are always hiring and cannot keep people. The combination of ridiculous testing and low wages will keep them from getting the people they need to really make a difference in their company.
I suggest if you have the qualifications go elsewhere as be treated as an adult and paid as one as well.
Interview Question – None. All very basic questions. Anyone with any amount of experience could answer Answer Question
Reason for Declining – The pay is extremely low for what is expected. You could just as easily go and work at a department store with a bit of overtime every month and make the same. (the amount of overtime would be about 10 hours a week which is what is expected at Family Video on a salary with no OT pay)
I applied online and the process took 1 week - interviewed at Family Video in July 2013.
Interview Details – You must have a IV with the Store Mgr you applied at, then take a timed IQ test, if you fail you automatically aren't considered, then a 2nd I.V. with a Dist. Mgr, then a 3rd with a Regional Mgr. Each one consist of the same tier questions.
Interview Question – Most questions are pretty basic, but they seem to look for very goal-oriented driven answers, and are VERY picky for a video store. They ask questions like: "Where do you see yourself in five years?", and ask who your mentor is, etc. The most difficult thing is very unnecessary timed IQ test, as the the questions are not too hard, but there is a lot of questions with very little time. I did not expect the test to be as difficult as it was, but I did pass. Each interview with the store manager, district mgr, and regional mgr seemed to be exactly the same which was very very tedious. After your initial interview and passing the test, you will have the second interview with the District Mgr which seems to be the same as the first interview, and I have been told that if you are told this phrase "Well I have quite few interviews to do today, so I will call you by 6 PM to let you know what to do next" YOU DID NOT GET THE JOB. Family Video is very picky, as they turn down newly college grads for their video store associate jobs. View Answer
I applied online and the process took 1 week - interviewed at Family Video.
Interview Details – The hiring processes is three steps. First you do an initial interview, most likely with the store manager. During this interview, you will be asked eight general questions from what they like to call the stacking method: tell me about your first job, tell me about your family, tell me about your education, tell me about your hobbies and interests, what has been your greatest achievement, where do you see yourself in five years and who has been your greatest mentor. You should be asked some variance of these questions. If the store manager likes you, you will be scheduled to take an test that is broken up into eight sections. The toughest sections are the math, but they are only about 5-10% of the total grade. It's a cumulative score, so I always recommended that if you feel time is running out, start to make educated guesses. You need to score at least a 63%, lowered from a 70% because the company president felt that the school systems have lowered since the inception of the test. Once you past the test, the final interview is with the District Manager. He/she will ask the same questions from the stacking method, but will go much more into detail. Although they are supposed to tell you right away, you most likely won't hear an answer for a few days on whether you are hired or not. At any point. if you hear the phrase, "I have a few more interviews scheduled and will be making my decisions on who to call back by six, so if I wanted to take you to the next step, you'll hear something by six." you have not passed the interview and will NOT be called back. Family Video likes to go through the hiring process relatively quickly, so if they want to move on with you, you will find out during the interview.
Interview Question – None of the questions are very difficult. The main thing they look for is outgoingness and a great personalty. Can you bring customers back to the store and can you attract new talent. Answer Question
Negotiation Details – When I was offered the position, I did not realize that you could negotiate the starting pay. There is some room for negotiation, but not a lot.
I applied online and interviewed at Family Video.
Interview Details – The interview for a manager-in-training position consists of 3 interviews. You will meet with the store manager, then the district manager and then the regional manager. The first two usually happens fairly quickly. Getting the regional manager there sometimes takes awhile. No drug test or background check. Rarely even get around to calling references. If you are hired you are a manager-in-training for 3-6 months, usually more like 8 and then you get your own store.
Interview Question – Must be relocatable. They will not hire you for management unless you are willing to pack up and go wherever they please when you are finished training. Other than that they ask about home, work, school, jobs, goals, etc. Answer Question
Negotiation Details – The manager-in-training position starts at roughly 24,000 per year and then you make commission also once you get your own store. You can negotiate a little but for the most part they are set on 24-26,000. Commission pays off once you get a store but that takes awhile.
I applied in-person and the process took 2 months - interviewed at Family Video.
Interview Details –
I met a district manager at a college job fair who passed my resume on to the local store manager. They contacted me a couple of months later to set up an interview. I had a quick 10 minute "meet and greet". I was then scheduled for an hour long aptitude test. After passing the test I had an interview scheduled with the same district manager I had initially met at the job fair. After that interview I had an interview with the regional manager also. As I was relocating to another state I was offered an hourly position until I was able to interview with both the district and regional manager in the area I was relocating to.
The entire process was very conversational. They try to get a feel for you as a person to see how you will fit in with the culture. Their philosophy is that they can teach you any skills you need to acquire, but they can't change your personality.
Interview Question – What is your 5 year plan? View Answer
I applied online and the process took 2 weeks - interviewed at Family Video in October 2012.
Interview Details – Applied online and received a call from a Store Manager about 2 weeks after to come in for an interview. Interview was conducted on the Sales floor off to the side of the front counter which I thought was a little strange but whatever. Of course the interview was interupted several times by customers and the phone ringing(the manager and 1 other employee were on duty at the time so I get it,customers come first). The manager seemed very nice asked me what my hobbies were and asked me to talk about a "turning point" in my life. Overall it went well I thought and she asked me if I could come back the next day for a "simple" skills test. I agreed and showed up the next evening for this "simple" skills test. Little did I know it was timed and included quite a bit of math that I hadn't really used since High School-and I'm not talking just simple addition,subtraction etc. more like Algebra and fractions. This test was NOT "simple" and of course where did I get to take this test??? You guessed it,right off to the side of the front counter with customers walking by,the phone ringing-a couple customers actually spoke to me(don't know if they recognized me or what) Now,a little of my background-25 years in retail,21 years of Retail Management experience my last job being a General Manager for a sports apparel/shoe store having anywhere between 25-35 people under my supervision and I was also a Buyer for the company. Needless to say,I have QUITE a bit of customer service,supervision and overall retail experience. Got a call about an hour after taking this "simple" test and was told that I did not have a passing score(had no idea what I needed to score on this test to pass by the way) and would not be moved along in the hiring process. So my question to Family Video's HR Department is this-You guys will hire some kid fresh out of High School or College that has actually maybe studied or used some of the math on this test recently and has very little or maybe no retail experience at all OVER someone like myself who bleeds retail and has been dealing with customers since most of your younger employees were still pooping yellow in their diapers??? Honestly I'm offended and somewhat speechless-do you realize what kind of people you might be missing or passing on because of this so called "simple" test?? You will probably write this off as me having a bit of "sour grapes" over not passing but I'm just wondering-was there some higher purpose that your employees are doing at your retail locations and I just missed it somehow? Bottom line-I feel that Family Video might be taking themselves a little too serious here-let's face it,you rent or sell movies and video games it's not really rocket science. Oh well,your loss.
Interview Question – Talk about a turning point in your life and how you handled it View Answer
Very Easy Interview
I applied through a recruiter and the process took a day - interviewed at Family Video in November 2011.
Interview Details – I only went in for the initial interview. The didn't take any paperwork or anything. It was just a chat session. They called me the next day and offered for me to come in and take the test for employment. They told me that the previous days interview was strictly to determine if I was a personality fit for the position.
Interview Question – Where did I see myself within the company in the future? View Answer
Reason for Declining – I declined because I had committed for a summer job and I was moving out of Marquette at the end of the summer. I went to the interview because I had some questions and I wanted to determine if I wanted to apply where I was moving to.
Very Easy Interview
I applied online and the process took 3 days - interviewed at Family Video in October 2011.
Interview Details –
There was a posting for a store manager position that was open in Petoskey, so I applied on the internet, got a phonecall and decided to go for an interview.
Firstly, I walked in and told the clerk on duty that I was there for an interview. Shortly after, the manager just walked right past me no hello or any greeting. I decided that she must be busy, so I went to peruse the videos. About 15 minutes later (and past my scheduled appointed time) she asked me if I was there for an interview.
The interview process itself was very generic. She only asked me two questions. 1) what kind of customer service experience do I have, and 2) Do I know that I would have to relocate for this job? I explained that I have over 7 years of experience in customer service, with 5 of those 7 in management capacities, as well as having a BA in Management.
She informed me that THERE WERE NO manager positions open in Petoskey, OR the surrounding area. WTF?? It was advertised on their store with a BIG BANNER that they were hiring a store manager. This is obviously a ploy to get people to apply.
As it turns out, Family Videos process is to have you interviewed by a store manager as a screening tool, and then by a district manager if you are willing to MOVE OUT OF STATE to relocate. They don't seem to understand that they are creating false advertising by saying that there are management positions open in particular cities.
This is a big waste of time, please do not say there are positions open when there are none. People do not deserve to be deceived. Shame on you Family Video!
I applied in-person and the process took 2 weeks - interviewed at Family Video in October 2011.
Interview Details – Initial communication was simple enough. Went in professionally dressed and asked for an application. I was given one, I filled it out and submitted it to the store manager. I was scheduled for an interview. After my initial interview, I was given a basic skills test consisting of math, spelling, reading comprehension and filing sections. I passed it, interviewed with the District Manager, then with the Regional Manager after which time I was hired.
Interview Question – How do you deal with your stress on your bad days? View Answer
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