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Farmers Group Liability Claims Representative Interview Questions & Reviews

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Web: www.farmers.com | HQ: Los Angeles, CA

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Updated May 11, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 6 ratings

2.7

“Average” Interview

Interview Experience [?] Based on 6 ratings

Positive	50%
Neutral	33%
Negative	17%

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1–6 of 6 Farmers Group Interviews

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2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jul 2010 in Olathe, KS (took 2 weeks)

they called me after submitting resume to come and take a personality/skills test on the computers. That took about 2 hours. Then the next week they called and wanted to schedule an in-person interview. So, the following week I had an interview with 2 supervisors. They were nice and asked about 7-8 behavioral interview questions. Also, after the interview they have you sit at a claim reps desk for about 15-30 minutes so you can see what they do and if this is something that you really want to do. Then a few days later I got a call that I was hired.

Other Details

The interview consisted of a Group/Panel Interview and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Dec 2011 (took 3 weeks)

Applied online and got a response a couple of days later. I was advised to watch a video about the position and email the HR person if I was still interested. I emailed her back after watching stating I was still interested. I was sent a link to do two tests and that upon passing a phone interview would be scheduled. Passed the tests, did the interview a week later. Two weeks later I got an email stating they would pursue other candidates!

Interview Questions

When did you have to deliver bad news?

Answer Question

Do you consider yourself a patient person?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Aug 2011 in San Diego, CA (took 2+ weeks)

I applied directly through The Farmers website on July 6 and was contacted on July 27 (Wednesday) by an HR recruiter. The recruiter was very nice. He had me take a Skills/IQ type test and a personality test online. I took the test right away and called the recruiter to let him know I had completed the test. He said I did very well on the test and wanted to schedule a phone interview. He said I could schedule the phone interview for a later date or do it right at that moment. I opted to do the interview at that very moment. It lasted about 20-25 minutes and consisted of behavioral-based questions. The phone interviewer said I had a lot of good stories and said he thought I was what they were looking for. He said he was going to recommend me for an in-person, panel interview.

The following Monday, someone from the local SD office contacted me. She said she wanted to schedule my panel interview. She was pretty rude and seemed annoyed with having to deal with scheduling interviews. She said I could either come in an hour (very strange) or the next day. I opted for the next day as I couldn't be ready and at the office within an hour. I am currently employed in the corporate world, so of course I showed up dressed to impress in a tailored grey suit from Nordstrom. My interview was supposed to be with 3 people, but only 2 showed up. Fine with me. The interviewers were very unprepared, which was a little strange to me. The one woman was asking the male interviewer, "how to ask the questions" and they bantered back and forth for a bit deciding how they were going to do the interview. I found it strange that they would discuss this in front of me and not before I arrived. This was a bit tack and unprofessional. They were nice, and the interview lasted a little over an hour. They asked me about 14 or so behavioral questions and a few questions about my current job and my resume. Some of the behavioral questions were challenging but not really difficult.

Next, they had me shadow a claims rep. The rep was really nice and answered a lot of my questions and told me all the high/low points of the job. She was informative but she cussed a few times (F-word, S-word) and that struck me as odd and VERY unprofessional. The work environment seemed laid back and casual. The employees were not micro managed, which was nice. However, I was still very interested in the job.

I received a call the first thing the next morning and it was the same woman who had first contacted me from the SD office (the rude one). However, she was very pleasant this time. She said, "The interviewers were VERY impressed with you yesterday and 2 more of our managers would like to meet with you on Friday morning." I said, "Great!" and set up the interview. I was excited.

That's when things "got weird." I showed up Friday morning about 15 minutes before my interview. I waited about 30 minutes and a woman came out and said she was sorry for being late. I told her no problem and we went to an office to begin the interview. The other interviewer wasn't able to make it (just like my last interview). She sat down and immediately said she was supposed to ask me behavioral questions but "wasn't going to bother." That kind of stung because I felt like I was getting shorted. I wanted to be asked the tough questions because I wanted to impress the interviewer. She then proceeded to ask me about 3 standard (easy) questions about my resume. I was feeling good about the interview. Then, all of a sudden, she says, "I apologize. I know I'm supposed to ask you something else but I forget. To tell you the truth I'm not really prepared for this interview today. It's been about a month since I've conducted an interview so I'm pretty out of the loop. I know that may not seem like a long time, but it is." VERY UNPROFESSIONAL. I understand she may be unprepared, but to vocalize that to a candidate in an interview is absurd. I smiled and pretended I wasn't angry. I knew, at that very moment, that I had no chance of being hired. Still, I attempted to salvage the interview by asking her a few open ended questions. She answered and it was very obvious she would rather be anywhere else but there. She told me they had interviews the next week and she would let me know by the following Friday either way.

The following Friday came and I didn't hear anything. Figures. On Tuesday, I got the standard form rejection letter. I was disappointed because I feel like I wasn't given a chance to shine in that final interview. I am more than qualified for the position and interview extremely well. I guess it just wasn't meant to be.

I am ranking this experience as "negative" because of the extreme lack of professionalism during the whole process. I don't now how a company expects to recruit quality candidates when their recruitment process is unprofessional and their interviewers are incompetent.

Interview Questions

Give me an example of a policy that you had a role in implementing at your last job?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Aug 2011 in Columbus, OH (took 3 weeks)

I first got an email to set up a phone interview and take an assessment online about a week after I applied. After completing the intial phone interview (they do more than just go over your resume) they contacted me about 4-5 days later to do a panel phone interview. It lasted a little over a half hour and they asked a lot of behavioral based questions. About 4-5 days after the panel phone interview, I was called to schedule an in person panel interview. The in person interview was like an interrogation room. However, the three interviewers were very polite and made it a relaxed atmosphere. They were great. They then took turns asking questiions. It lasted about 45 minutes and after completing the questions they went over the training process and how the job worked. I am still waiting to hear back. They said it would take 10-14 days.

Interview Questions

Describe a time in your career that you felt like a failure.

Answer Question

Give an example of a time that you regretted the way you had acted or handled a situation.

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, an IQ/Intelligence Test and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Feb 2011 in Chicago, IL (took 2 weeks)

I applied online and recieved an email in response about 2 days later. Through email we scheduled a phone interview for the next day . The phone interview was pretty basic. They told me more about the job and asked more about my experience and salary expectations. Next there was an interview with a panel of three managers from three different offices in the chicago area.

Interview Questions

What is your greatest weakness?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2010 (took 4+ weeks)

I submitted my application online and received a call about three days later to schedule a phone interview. The phone interview was going over the position, my experience, and information on my resume. The interviewer and I then arranged for me to take their personality and intelligence assessments (very easy, don't stress over these). A day later I received an email saying I had passed the assessments and then scheduled a behavioral phone interview. This was a standard behavioral interview, pretty normal questions regarding past experiences. After this we scheduled an in personal panel interview. Again, basic behavioral questions using past experience to emphasize a personal characteristic. A few weeks later I was asked to complete documents for a background check and come in to sit with one of the claims representatives to get an idea of what the job entails.

Interview Questions

Tell us about a time you had to change a system.

Answer Question

Tell us about a time where you had to deal with an unhappy customer.

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Personality Test and a Background Check.