Farmers Insurance Group Auto Claims Representative Interview Questions

4 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Interview Difficulty

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Auto Claims Representative Interview

Anonymous Interview Candidate  in  La Mirada, CA
Anonymous Interview Candidate in La Mirada, CA
Application Details

The process took 2+ weeks - interviewed at Farmers Insurance Group in March 2008.

Interview Details

The first phase was a phone interview and was asked customer service questions, and why the position interested me. I was then told that there would be an in person interview set up at the field office, when it took longer than expected, I went in unannounced and was given an interview right away by the claims manager and a supervisor. I was called back that same day and offered the Claims position. The following week I came in to take an intelligence and skills test which was easy for me. After passing that, the last step is to take a physical where I was given a drug test as well.

Interview Questions
  • What you tell an insured who was being charged for a car wash when vehicle was being delivered?   View Answer
  • Tell us about yourself?   View Answer
Negotiation Details
With no experience in the field, i was pretty much offered the starting minimum which wasn't too bad.
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Farmers Insurance Group

  1.  

    Auto Claims Representative Interview

    Anonymous Interview Candidate  in  Martinez, CA
    Anonymous Interview Candidate in Martinez, CA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Farmers Insurance Group in January 2012.

    Interview Details

    I applied online and was contacted by a recruiter within two weeks. She sent me a personality test and an intelligence test that consisted of math and English skills. After passing that, a phone interview with the recruiter was done. Farmers Insurance uses behavioral based interviews, so come prepared with specific stories about your background. After the phone interview I had a panel interview with three managers. Average interview. I was scheduled for a ride along, which showed me a lot about the position.

    Interview Questions
    • Tell me about a time where you had to persuade an angry customer to accept your recommendation.   Answer Question
    Reasons for Declining

    The type of work was not for me.

    Declined Offer
    Neutral Experience
    Average Interview
  2.  

    Auto Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 3 weeks - interviewed at Farmers Insurance Group in June 2011.

    Interview Details

    Be familiar with STAR question process

    Interview Questions
    • How would you define policy and procedure? Are they the same?   Answer Question
    • Have you ever had a conflict with a coworker? Explain what happened?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3.  

    Auto Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at Farmers Insurance Group in January 2011.

    Interview Details

    process was fairly smooth and straight forward

    Interview Questions
    Negotiation Details
    no negotiation
    Accepted Offer
    Positive Experience
    Average Interview

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