Farmers Insurance Group Customer Service Representative Interview Questions

Updated Feb 20, 2015
Updated Feb 20, 2015
16 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Valparaiso, IN
Anonymous Interview Candidate in Valparaiso, IN
Application Details

I applied through other source. The process took 2 weeksinterviewed at Farmers Insurance Group in February 2015.

Interview Details

I emailed him my resume then he contacted me via phone. Gave me a call and had a phone interview. Then we scheduled an office interview. Did background check and now going back to discuss pay benefits and schedule.

Interview Questions
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Farmers Insurance Group

  1. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Farmers Insurance Group.

    Interview Details

    Pre interview testing is required. Basic math, reading, typing and interactive review to test multitasking and coordination and a personality test. Upon "passing" they conduct a Behavioral based interview, very little personal questions about yourself. After completion there is a second interview and then you sit and watch the job for an hour or so. After all is done you either get a nice form letter email declination, or a call from HR with an offer. If accepted they do a very extensive background and credit check. No bankruptcies or criminal activity can be present.

    Interview Questions
    • Tell me a time when..... They look for the Example, the process and the final outcome. Make sure you follow through with these questions. True stories or not, they want to know what you would do to handle the situation. Whether you have done it or not.
      Tell me a time when you had a confrontation with a coworker, you went above and beyond for a customer, ect.
       
      Answer Question
    Negotiation Details
    After pre interview testing and two interviews HR will call you with a job offer including salary. I did not try to negotiate salary.
    Accepted Offer
    Neutral Experience
    Difficult Interview
  2.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    I was contacted by a recruiter through email to set up an introductory interview. When I arrived, I interviewed with another career development member. It was a short interview and e basically wanted to find out what I was in the market for. The offers they had available were entry level. However, he was speaking to me about an Agent position which I was not interested in at the time.

    Interview Questions
    No Offer
  3. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Portland, OR
    Anonymous Interview Candidate in Portland, OR
    Application Details

    I applied online. The process took 3 daysinterviewed at Farmers Insurance Group.

    Interview Details

    Just a few days after submitting application to agent, I was called for a brief phone interview. We spoke 10-15 minutes, the typical basic questions. She then asked if I could come to the office for an interview with one of her staff and herself; I was able to go in that day and the interview was less than 30 minutes. Again, no surprises. She was very interested in my integrity and rather intensely watching me for responses. I was offered the job on the spot, and requested to think about my response. I accepted the next day.

    Interview Questions
    • I was asked to rank the basic responsibilities of the job in order of importance; I can't exactly remember but it was something to the effect of 'claims', 'quotes', 'current clients'..   View Answer
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Farmers Insurance Group.

    Interview Details

    I've received a phone call from a recruiter a day after I filled out an online application to see when I can come in for an interview. She was very nice and easy to talk to but help talking 80% of the time about sales/ commission positions that I wanted nothing to do with. Of course they would do that since they basically lose nothing over it. But she said she forward my resume to agencies near me.

    Interview Questions
    • Nothing really difficult. Just went over resume and asked about myself, education, and employment history   Answer Question
    Reasons for Declining

    Although my resume was forwarded to a different agency for my wanted position. I declined the other sales positions she mentioned

    Declined Offer
    Positive Experience
    Average Interview
  6. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Interview process was not bad at all. Needed customer support in previous jobs and needed insurance property and casualty license.

    Interview Questions
    • Please tell me everything you know about Farmers Insurance   Answer Question
    Accepted Offer
  7.  

    Customer Service Representative Interview

    Anonymous Employee in Austin, TX
    Anonymous Employee in Austin, TX
    Application Details

    I applied through an employee referral – interviewed at Farmers Insurance Group in March 2014.

    Interview Details

    An Insurance friend referred me. I talked to the person on Friday and went in for an interview on Monday.

    Interview Questions
    • Describe what you would do if you were faced with a person's feelings. There are two people, how would you choose who would be hurt? I asked for an example. They said if I received a phone call asking for a quote and I gave it to the person in the office, but later another sales person came in and said, but the way, I'm looking for a call from so and so. So and so was the person I gave to the sales person in the office. That person wrapped up the business and helped the caller. How would you handle it? note: they want to find out the essence of who you are.   View Answer
    • If I were to call 5 people you worked for before and they used three adjectives to describe you, what would they say?   Answer Question
    Reasons for Declining

    I have only had one interview, and not offered a position because the position they have is not a CSR position.. They did say they would send my information to other agencies, after I took the personality test.

    Declined Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Olathe, KS
    Anonymous Interview Candidate in Olathe, KS
    Application Details

    I applied online. The process took 5 weeksinterviewed at Farmers Insurance Group in February 2014.

    Interview Details

    Had online questions and test, then phone interview, then face to face interview, after the face to face interviews as a group we listened to calls being taken and then we were offerd the positions

    Interview Questions
    • Name a time in which your job was stressful, and how did you handle it?   View Answer
    Negotiation Details
    very professional and very high energy
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    I went to a career fair and got the chance to talk to one of the recruiters. The following week I received a phone interview. The phone interview was based on all behavioral questions. It totally took about 15 minutes.

    Interview Questions
    • Describe a stressful situation at work and how you handled it.   Answer Question
    No Offer
  10.  

    Customer Service Representative Interview

    Anonymous Employee in Oklahoma City, OK
    Anonymous Employee in Oklahoma City, OK
    Application Details

    I applied online. The process took a weekinterviewed at Farmers Insurance Group in December 2012.

    Interview Details

    I applied online through and had to take tests. I was then contacted by a recruiter who asked me several situational type questions. Afterwards, I was brought in as a group with other applicants. We all individually interviewed with a couple of different supervisors, who asked similar questions to the recruiter. After the interview, I listened to calls. The next day, I was alerted that I wasn't the the type of person they were looking for.

    Interview Questions
    • The questions weren't difficult. They're very much aimed at trying to get a specific type of personality for the work.   Answer Question
    No Offer
    Average Interview

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