FedEx Custom Critical
3.3 of 5 10 reviews
customcritical.fedex.com Uniontown, OH 500 to 999 Employees

FedEx Custom Critical Customer Service Representative Interview Questions & Reviews

Updated Nov 21, 2013
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No Offer

Negative Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Uniontown, OH

I applied in-person - interviewed at FedEx Custom Critical in November 2013.

Interview Details – One interview in person. I offered to tell my interviewer how every phase of this job was done. He kept nodding his head, yes to every thing I said. He was hiring 14 girls. I got a letter saying that he was looking for a better fit. Age discrimination.

Interview Question – I did not think any of the questions were difficult. I performed this exact position for 1 1/2 years at another trucking company, went to Fedex with good credentials, a solid work history and good work ethics. I am over 45 years old, and was definitely discriminated against my age.   View Answer

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Uniontown, OH

I applied through a staffing agency and the process took 2 weeks - interviewed at FedEx Custom Critical in May 2010.

Interview Details – 30 temps were hired be FedEx recruiter. Constant feedback was given. Some temps left, others were released. After six months the remaining 14 temps were given 1:1 interview and review of performance. 12 of 30 temps were hired after six months.

Interview Questions

  • Describe a time you had to think outside the box to meet a customer's request.   Answer Question
  • Describe a time you dealt with a angry customer, how you handled it, and the outcome.   Answer Question

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