FedEx Custom Critical

  customcritical.fedex.com
  customcritical.fedex.com

FedEx Custom Critical Interview Questions

Updated Jun 20, 2014
Updated Jun 20, 2014
8 Interview Reviews

Interview Experience

Interview Experience

50%
37%
12%

Getting an Interview

Getting an Interview

40%
20%
9%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1. 2 people found this helpful  

    Sales Account Manager Interview

    Anonymous Interview Candidate in Akron, OH
    Anonymous Interview Candidate in Akron, OH
    Application Details

    I applied through other source. The process took a weekinterviewed at FedEx Custom Critical.

    Interview Details

    The process starts with a phone interview, which consisted of several behavioral based questions. If you do well, they will bring you in for an in person interview with a Manager and an HR Rep. All questions are behavioral based. Should also bring with you a 30-60-90 day transition plan showing how you think you will be able to be successful. If your being moved forward, they will call you and inform you that they are doing a background check on you, and that you need to complete a drug test for them.

    Interview Questions
    • Tell me how you specifically built your own book of business, and what your prospecting strategy was.   Answer Question
    Negotiation Details
    Base pay was locked in, and not negotiable.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Uniontown, OH
    Anonymous Interview Candidate in Uniontown, OH
    Application Details

    I applied in-person – interviewed at FedEx Custom Critical in November 2013.

    Interview Details

    One interview in person. I offered to tell my interviewer how every phase of this job was done. He kept nodding his head, yes to every thing I said. He was hiring 14 girls. I got a letter saying that he was looking for a better fit. Age discrimination.

    Interview Questions
    • I did not think any of the questions were difficult. I performed this exact position for 1 1/2 years at another trucking company, went to Fedex with good credentials, a solid work history and good work ethics. I am over 45 years old, and was definitely discriminated against my age.   View Answers (2)
    No Offer
    Negative Experience
    Easy Interview
  3. 1 person found this helpful  

    Sales Account Manager Interview

    Anonymous Interview Candidate in Uniontown, OH
    Anonymous Interview Candidate in Uniontown, OH
    Application Details

    I applied online. The process took 5 daysinterviewed at FedEx Custom Critical in July 2013.

    Interview Details

    Applied via website and was contacted for a phone interview within a week. At the conclusion of the phone interview, I was invited to go to the site for an interview with HR and a manager, as well as sit with a current employee. The HR and Manager were stone faces and not very friendly during the interview. The employee I sat with was extremely nice and positive about the job.

    Interview Questions
    • Explain a time when your integrity was challenged at work and explain how you handled it.   View Answer
    No Offer
    Neutral Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Contractor Resource Specialist Interview

    Anonymous Interview Candidate in Uniontown, OH
    Anonymous Interview Candidate in Uniontown, OH
    Application Details

    I applied online. The process took 2 weeksinterviewed at FedEx Custom Critical in April 2011.

    Interview Details

    Phone interview is first. Then a panel interview on-site with two people including the Manager of the Department and anHr staff. Drug and Background test. Await @ two weeks for these to come in and also job references.

    Interview Questions
    • How or where do you go to find Resources?   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  6. 1 person found this helpful  

    Senior Level Ops Agent Interview

    Anonymous Interview Candidate in Uniontown, OH
    Anonymous Interview Candidate in Uniontown, OH
    Application Details

    I applied online – interviewed at FedEx Custom Critical in November 2010.

    Interview Details

    Standard interview process, most questions were very easy and simple. Nothing surpring on tricky. HR folks are very nice and to the point. I think most have left and been replaced now.

    Interview Questions
    • Tell me about a time when yuo wanted to quit your job and why.   View Answer
    Negotiation Details
    No Negotiations, take it or leave it.
    Accepted Offer
    Neutral Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Uniontown, OH
    Anonymous Interview Candidate in Uniontown, OH
    Application Details

    I applied through a staffing agency. The process took 2 weeksinterviewed at FedEx Custom Critical in May 2010.

    Interview Details

    30 temps were hired be FedEx recruiter. Constant feedback was given. Some temps left, others were released. After six months the remaining 14 temps were given 1:1 interview and review of performance. 12 of 30 temps were hired after six months.

    Interview Questions
    • Describe a time you had to think outside the box to meet a customer's request.   Answer Question
    • Describe a time you dealt with a angry customer, how you handled it, and the outcome.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Agent Interview

    Anonymous Interview Candidate in Uniontown, OH
    Anonymous Interview Candidate in Uniontown, OH
    Application Details

    I applied through an employee referral. The process took 1+ weekinterviewed at FedEx Custom Critical in April 2010.

    Interview Details

    I had 2 interview. 1 phone interview and then 1 in-person interview where I had interviews with 2 groups of people and was given the ability to observe people on the floor.

    Interview Questions
    Negotiation Details
    There really wasn't a negotiation. They offer you an hourly rate and you take it or not. I didn't try to ask for more.
    Accepted Offer
    Positive Experience
    Average Interview
  9. 1 person found this helpful  

    Account Manager Interview

    Anonymous Interview Candidate in Uniontown, OH
    Anonymous Interview Candidate in Uniontown, OH
    Application Details

    I applied through a recruiter. The process took 2+ monthsinterviewed at FedEx Custom Critical in January 2010.

    Interview Details

    The interview was typical big-corporate red tape. It took several e-mails to get a phone call. Several phone calls to get invited to fly to OH. Several visits to get an offer. Several offer counters to take the job. The interview process is overly formal, and through. Overall I could tell that management didn't have a clue, but I thought that I would be able to use my experience to teach them something. They made it seem like the FedEx brand would be my ticket to all the sales that I wanted. I was promised good account leads from other divisions of FedEx. None of those things happened.

    Interview Questions
    Negotiation Details
    I was able to negotiate. I was able to get an extra 2000/yr.
    Accepted Offer
    Neutral Experience
    Difficult Interview

Work at FedEx Custom Critical? Share Your Experiences

FedEx Custom Critical

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.