FedEx Customer Service Representative Interview Questions

Updated Mar 9, 2015
7 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in Los Angeles, CA
Accepted Offer
Positive Experience
Easy Interview

Application

I interviewed at FedEx (Los Angeles, CA) in August 2014.

Interview

Filled out online app. Was Called back 2 days later by store manager she set up a in person interview for the following day in the store. I went in for interview with the Store Manager, every thing was very standard and really easy. She said she wanted to set up a second then interview with District manager. She called me later that day and said he would call me later in the day. He called at around 5pm, very easy and very standard , nothing hard at all Both were very easy, they just wanted to know my work experience if you had money handling experience, experience dealing with stressfull situations and if you could deal with customers and why you wanted to work at Fed Ex. Nothing complex or hard at all, very standard and quite easy. Don't worry about it, just be yourself.

Interview Questions

Other Interview Reviews for FedEx

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Littleton, CO
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at FedEx (Littleton, CO) in June 2012.

    Interview

    Very effective interview, read right from the interview guide. Typical interview questions.

    Interview Questions

    • Describe a way that you have helped the organization of your previous job.   Answer Question
  2.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at FedEx in April 2009.

    Interview

    Casual and easy going. It is not rocket science.

    Interview Questions

    Negotiation

    This is what we are going to pay you, these will be your hours, and you will be fully vested after 5 years of employment. Will you accept?

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hong Kong (Hong Kong)
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at FedEx (Hong Kong (Hong Kong)) in October 2014.

    Interview

    Recruiter called me and was invited for an interview with a manager, I did a very brief 40 mins of interview with him, then he called one of his Japanese reps to test my Japanese proficiency for another good half an hour. Both of them asked very general questions, and most of time explained what their expectation of me. Later I went to a room and took 2 hours long IQ test. 1 week later I was invited for salary negotiation.

    Interview Questions

    • How would you compensate your lack of experience in customer service?   Answer Question

    Reasons for Declining

    had another offer

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  5.  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Coventry, England (UK)
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 1 day. I interviewed at FedEx (Coventry, England (UK)) in August 2012.

    Interview

    Quite relaxed competence based interview with 2 managers. Began with standard questions such as tell me about yourself, what do you hope to achieve.. Ended the interview with the opportunity to sit in with a customer service rep and listen to a few calls to get a feel for the role.

    Interview Questions

    • Explain a time when you have dealt with a conflict of interests   Answer Question

    Reasons for Declining

    Accepted another role

  6.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at FedEx in February 2011.

    Interview

    Phone interview, face to face, background, offer

    Interview Questions

    • If you could do any job what would it be?   1 Answer

    Negotiation

    No negotiating.

  7.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at FedEx in March 2009.

    Interview

    It was a long interview. It took about 30 days and then it took 2 hours for the interview

    Interview Questions

    • Tell me what your friends would say to describe your personality   Answer Question

    Negotiation

    It was very tough. They didn't want to budge from their offer.

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