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FedEx Ground Service Manager Interview Questions & Reviews

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Web: www.fedex.com | HQ: Coraopolis, PA

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Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 3 ratings

3.7

“Difficult” Interview

Interview Experience [?] Based on 3 ratings

Positive	67%
Neutral	33%
Negative	0%

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1–3 of 3 FedEx Ground Interviews

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4.0

Difficult Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed May 2011 (took 1+ week)

Worked at the company for two years, no schooling, applied and got promoted to Work Area Lead Package Handler (WALPH). Three months later applied for Service Manager opening and received the position about a week and a half after the interview. Some questions are silly for the job, but the questions that they ask you are used for all management positions within the company (e.g Sort Manager, ITSM, Hub Manager, etc.). For Service Manager, they really focus on your leadership skills and how you can motivate people. Questions should be answered in a Situation->Action->Result/Solution format, as most questions ask things along the lines of "name a time you did X and what did to solve it." essentially.

Interview Questions

What in your experience has prepared you to effectively lead this organization? Why will FedEx Ground be more successful with you in this position?

Answer Question

Tell me about the most challenging presentation you successfully delivered.

Answer Question

Other Details

I Applied Online and the interview consisted of a Group/Panel Interview and a Drug Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Dec 2010 (took 3 days)

The interview began with a group interview consisting of situational questions requiring you to recall your reactions in past situations. After passing that phase, I was interviewed (same format of interview) by the managing director, via telephone, who gave final approval. Shortly after that, I was offered the position.

Advice: be prepared to share direct experience that is relative to the situational questions you will be asked. Do not be vague or long winded. Short, direct and concise answers will trump broadly explained run-ons.

Interview Questions

Explain a time at which there was a conflict between two employees (coworkers, superiors, etc). What did you do to resolve the issue?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview and a Drug Test.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jun 2010 (took 4+ weeks)

I worked for fed ex for 1 year and 7 months before i applied. I applied internally and the hiring process took about 1 month. It took about 2 weeks for a call back after i applied. Then the 1st interview was with a group of 2. Then i had to do a phone interview. Then a drug test and background check.

Interview Questions

What would you consider the best trait about you?

Answer Question

How would you make our company better in this position?

Answer Question

Negotiation Details

I was not able to negotiate.

Other Details

I got the interview through a Recruiter and the interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

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