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FedEx Inside Sales Account Executive Interview Questions & Reviews

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Web: www.fedex.com | HQ: Memphis, TN

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Updated Mar 18, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 7 ratings

3.6

“Difficult” Interview

Interview Experience [?] Based on 7 ratings

Positive	57%
Neutral	43%
Negative	0%

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4.0

Difficult Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Sep 2011 (took 2+ weeks)

Applied online through company website. Called by someone in HR from Pittsburgh or Memphis, set-up a phone interview then an online personality test. If you pass that then someone local in HR emails with details for a cattle call session after which you are taken into 1-1 interviews. The results of that are unknown until you are called/emailed for the next panel interview which will consist of behavioral questions and a presentation based on a territory and how you would work it. After the panel interview, you are not sure how you did so you wait for an offer. I received a phone call from a Manager with the Offer. He was very upbeat. I thought the offer was a little lite but given the economy was happy to have it. Then you need to pass the drug screen for the offer to hold.
The office is cube city but team members are friendly and very willing to help each other as you are responsible for your territory. The culture allows employees to be helpful with each other. It also encourages a certain amount of time for volunteering but fund raising is constant for causes and for the Employee Activities Committee (EAC), i.e. Christmas Party, etc. Be selective. Office has free coffee, creamer and sugar/sweetener and a new large commercial refrigerator. One TV to keep up on the world in the lunch room. Lunch room is very generic with really no other amenities except a separate fridge to sell packaged foods for the EAC. Overall, good friendly place to work with hard working co-workers.

Interview Questions

Tell me about a time when you went above a beyond for a customer.

Answer Question

Negotiation Details

Sort of take it or leave it, when taking vacation but works against you anyway as while gone expect you to make goals. Depends on the position, offer and economy.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation, an IQ/Intelligence Test, a Personality Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

5.0

Very Difficult Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Dec 2011 in Dallas, TX (took 2 weeks)

This interview process is BRUTAL! First of all this is an entry level position and FedEx acts like you are interviewing for NASA. The first step is a webinar that describes the position and everything that fedex expects from their employees. This process lasts about an hour. After that, they will email you a "Prove it " test- basically if you arent fresh out of College, get ready for 3 hours of critical thinking. Then "if" they call you, they will set you up with a one on one interview with a manager. If you get passed that they will invite you to the third interview where you will have to do a 10 minute power point presentation on a fictitious territory that you plan to grow. After that its a panel style interview process with 5 people throwing numerous questions at you. Very very hard. I have a Masters Degree and 5 years sales experience. I nailed the interview, but no offer was extended. Perplexed by this.

Interview Questions

Name a time you had to persuade a customer?

Answer Question

Why should we hire you

Answer Question

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Dec 2011 (took 4 weeks)

First your have a phone interview which they call a phone screening. Next is the 45 min webinar followed by a grueling 150 question online assessment. The assessment consist of 50 personality questions, 50 Iq questions and 50 sales related questions. Next is a 1 on 1 interview followed by a panel interview that consist of behavioral questions and a powerpoint sales presentation. I personally have 8 years of inside and outside sales experience, 3 collegiate degrees including a bachelors degree, and had 5 employee referrals. I was a small business owner and currently work for Fedex and still was not offered a position. So my advise to all who may apply, you better be a sales superstar because they are extremely selective.

Interview Questions

When was a time that you had to go above and beyond the call of duty.

Answer Question

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation, an IQ/Intelligence Test and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Declined Offer

Interviewed Dec 2011 (took 3 weeks)

The interview process was relatively painless. The skills test was a grueling 150 question test. It involved algebra and other math that I'd forgotten. It also involved questions that challenged the thought processes and included personality determination questions.

Creating a sales presentation based on the provided excel spreadsheet was quite the challenge. Especially when creativity was an essential ingredient.

Whatever the requirements, working for FedEx is worth the effort because of the work environment and the potential for advancement.

Interview Questions

Describe a time when you had to deal with an irate or difficult customer.

Answer Question

Other Details

I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a Group/Panel Interview, a Presentation and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jun 2010 in Memphis, TN (took 3+ weeks)

apply online and then you are invited to a presentation about the job. Then you are given a phone interview with 2 managers and if approved you then have an in-person interview with a panel of 3-5 managers

Interview Questions

list the steps you would take in detail when landing a new account

Answer Question

what do you least look forward to about working for fedex inside sales

Answer Question

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Mar 2009 (took a day)

Interview went well. Some of the questions that were asked was pertaining to my sales background and why would I be the best candidate. It was a great atsmosphere with a diverse culture. The majority of the employees that were speaking had longevity with the company.

Interview Questions

Tell me about yourself?

Answer Question

Why should we hire you?

Answer Question

Other Details

I got the interview through a Recruiter and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Oct 2009 in Pittsburgh, PA (took 3 days)

It was a "Webinar" group interview sort of thing. It was mostly informational. The next phase was to take an assessment to move on to a 1:1 interview. This was my biggest gripe about the whole process. The recruiters and sales people kept preaching that everyone has their own value and that everyone is equal in their eyes. But yet they use a ACT type questions and computer estimates to tell them who should get an interview. I thought it was a little bit hypocritical.

Other than that, it was an interesting process and FedEx seems like an awesome place to work.