Glassdoor is your free inside look at FedEx Office interview questions and advice. All 80 interview reviews posted anonymously by FedEx Office employees and interview candidates.
Declined Offer – Interviewed in Richmond, VA Aug 2009 – Reviewed Mar 6, 2010
Interview Details – Very cookie cutter... Felt the interviewer read from "interviews 101" handbook...
Reason for Declining – Too much work /responsibility for not enough pay
Accepted Offer – Interviewed in Denver, IN Oct 2009 – Reviewed Feb 22, 2010
Interview Details – Company were fast to reply to me, good interviews both phone and one on one was all over in a total of two weeks pending drug test
Interview Question – none Answer Question
No Offer – Interviewed in Dallas, TX Nov 2009 – Reviewed Jan 24, 2010
Interview Details – I had a total of 3 interviews. Two of them were phone interviews, one being HR, the second was a panel interview with store manager and hub manager they liked me so set up 3rd interview on phone with another HR person and another area manager. On this interview the HR person seemed vary disconected to the conversation we were having. She asked same questions again and didn't remember us already talking about it. In the end a couple of days later I received an email saying thay had chsoen someone else for the position.
No Offer – Interviewed in New York, NY Aug 2009 – Reviewed Nov 17, 2009
Interview Details –
This was an interview as an internal applicant so I was perhaps a little to relaxed in my approach. There was a panel consisting of the Hiring Center Manager, an interim District Manager, and oddly enough a District Auditor.
The Center Manager and District manager were very warm and receptive during the interview. The District Auditor (who's presence I am still trying to figure out) was more rigid at first but gradually warmed to me over the course of the talk.
It lasted around 45 minutes and consisted of the standard battery of questions laid out in the company'y interview protocol. Strengths/weaknesses, teamwork, and managerial styles to name a few.
Ultimately I think that the interview was a formality and there was already a candidate in mind. This is mostly because I never heard back from the manager, nor received any constructive feedback reguarding my interview.
But if you are interviewing new to the company, especially in the NYC area, my advice would to be professional and articulate in your presentation. And as far as the content, focus on your ability to multi-task, delegate responsibility, effectively manage employees, and most importantly work under pressure.
Interview Question – When was the last time to provided excellent customer service? View Answer
Accepted Offer – Interviewed in Boston, MA May 2007 – Reviewed Oct 19, 2009
Interview Details – One on one interview with branch manager. I was a college student at the time wanting a p/t job that would allow me to keep up with my class schedule.
Interview Question – I have a favorite quote, which is "___." What would you say is your favorite quote or saying that summarizes your experience? View Answer
Accepted Offer – Interviewed in Austin, TX Oct 2008 – Reviewed Oct 18, 2009
Interview Details – One interview with both the assistant manager and center manager.
Interview Question – Nothing unexpected or difficult. Answer Question
Accepted Offer – Interviewed in Los Angeles, CA Oct 2007 – Reviewed Oct 15, 2009
Interview Details – They will ask a bunch of situational questions. I have been trained in interviewing and all you have to do with every answer is use the STAR method. Situation, Task, Action, and Result. Also try to find out from an employee what the possible rates of pay are. There is a high medium and a low for every position. Also there is a different rate of pay for each market. I think DC and San Francisco are the highest at GEO 0. Then LA and other big cities are GEO1. There are 4 GEO codes all togeather so make sure if you get info to check on what GEO code you are in.
Negotiation Details – I did not know that all positions for this company are negotiable. My advice would be to find out prior to the interview what the high, medium and low are so you can negotiate. Otherwize you will be lowballed like I was. I got hired at 16/hr, when I could of gotton 22!
Accepted Offer – Interviewed in Nov 2007 – Reviewed Sep 30, 2009
Interview Details – Interviewed with Sales Manager I would eventually be hired by. After the first interview I had a second interview with the same sales manager and the Managing Directory. Questions focused on results - "give me an example", "tell me about a time" type questions and general review of company and job expectations are provided, including compensation. Successful completion results in tentative job offer contingent on drug screen and background check.
Negotiation Details – I was very candid and shared my current compensation and I explained I would not make a move for anything less. They offered me a matching base.
Accepted Offer – Interviewed in Oct 2012 – Reviewed Dec 23, 2012
Interview Details –
YOu apply online and have to do an online test of approx 108 multiple choice questions. Some dealing with customer serive, some managerial experience and some problem solving and math. It took about two days to hear back from them.
There were 3 interviews.
The process began by asking me when it would be convenient to interview over the phone. A day and time was arranged.
The first was conducted over the phone with a hiring manager out of Arizona. The interview lasted about 20 minute and included questions about my understanding, utilization and success while using metrics to measure your success in my (at that time) current position. The interveiwer made it very comfortable and our conversation weaved easily through my managerial experience.
The phone interview ended with me being told that the center manager of the store that I had applied to would be in touch about a second interview. He phoned me a day later.
The Center Manger was the next one to interview me. He used a question sheet as a guide only and the interview was more of a conversation than an interview. He was more interested in my managerial abilities in regard to handling employees, being able to discipline them and how I handled difficult customers. He told me that he would get back to me about a time when the district manager would like to interview me. It was scheduled the new day for the following morning.
The third interview was a 3 person panel interview which I had never experienced before consisting of the district manager and 2 center managers from different stores than the one I was applying at. I was asked questions in turn by each of them for about 30 mins. It was a lot more comfortable than I thought it would be and they were very nice.
The questions were taken from printed sheets but asked in a casual way instead of just reading and they all took notes. Questions consisted of asking me how comfortable I was with all aspects of managing people. ie giving kudos, disciplining, handling difficult customers, and some giving scenarios and how I would handle them. They also asked me what my current pay rate was.
It all seemed to go well and they told me that I would hear from my prospective center manager with their decision. The center manager called me that afternoon and told me that I was hired if I wanted the position and that I would be receiving another call from the hiring manager in Arizona to discuss my pay rate etc.
The hiring manager called me and told me and offered me more money than I was expecting which was great and that I had to go back to the center to get my paperwork for a drug test.
Once all that was complete I started work a week later.
Interview Question – Why would you want to leave your current position and come to work with FedEx Office. View Answer
Negotiation Details – I already knew that I would be taking a drop in pay from my current position but the benefit outweighed that small difference. I was offered more money to start than any other assistant manager in the city (after asking around) and I was happy with that.
Accepted Offer – Reviewed Dec 17, 2012
Interview Details – I went into Fedex Office and turned in a resume to the manager. They called me back a few days later. Had an interview with the store manager and regional manager at the same time in a back office. They called me two days later with an offer.
Interview Question – I had to explain a lot of things from how to deal with certain people, I had to pitch a sale to them based off of one of their items. They both had packets of questions for me that we went through together. Answer Question
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