FedEx Office Interview Questions & Reviews in Los Angeles, CA
Getting an Interview
- Popular Job Titles:
- Assistant Manager (19)
- Center Manager (14)
- Center Consultant (13)
- Customer Service Associate (6)
- Customer Service Representative (5)
- Sales Customer Service Specialist (5)
- Production Coordinator (4)
- Field Account Executive (3)
- Center Specialist (3)
- Courier (3)
- Customer Service Coordinator (3)
- Customer Consultant (2)
- Production Operator (2)
- Senior Center Manager (2)
- Sales Associate (2)
- Consultant (2)
- Lead Consultant (2)
- Center Production Coordinator (2)
- Business Center Manager (1)
- Field Technology Consultant (1)
- LPC (1)
- SHIPPING SPECIALIST (1)
- Assistant Center Manager (1)
- Assistant Manager (1)
- Field Technology Specialist (1)
- Lead Production Coordinator (1)
- FedEx Office Manager Love A Good Interviewee (1)
- Assistant Manager Fedex (1)
- Center PUD Courier (1)
- NHS INterns (1)
Customer Consultant Interview (Neutral Experience; Easy Interview)
I applied online and the process took 3 weeks - interviewed at FedEx Office in August 2013.
Interview Details – Phone interview.
1 on 1 interview.
Interview Question – What do you know of the company success? View Answer
Negotiation Details – none.. you accept anything when you really really need it.
Technical Support Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 days - interviewed at FedEx Office in September 2008.
Interview Details – Easy interview. Very laid back. Was asked a few very basic computer troubleshooting questions, how to handle different types of people (irate, unhelpful, etc). Pretty standard interview for an entry-level phone support job.
Interview Question – Explain the troubleshooting process for a failing VPN connection. Answer Question
Negotiation Details – Pay is standard for this job title @ $19.24/hr
Production Coordinator Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 days - interviewed at FedEx Office in August 2009.
Interview Details – It was a smooth process with a good manager. I am sure if you get the wrong person in charge, many things could possibly go wrong in the process.
Customer Service Representative Interview (Positive Experience; Average Interview)
The process took 2 days - interviewed at FedEx Office in January 2011.
Interview Details – There were 2 interviews. One at a job fair and a followup at the store. The second interview was with two store managers. They were professional yet created a relaxed environment. Behavioral questions were asked pertaining to the position. The managers were looking for balance in my life so they asked about what I do when not working.
Interview Question – What was a deadline you could not meet and how did you communicate it to your supervisor. Answer Question
Assistant Manager Interview (Positive Experience; Average Interview)
The process took 4+ weeks - interviewed at FedEx Office in June 2008.
Interview Details – scenario questions
- How did you diffuse a customer complaint. View Answer
- Employee not listening to direction View Answer
Negotiation Details – No negotiatiion
Assistant Manager Interview (Neutral Experience; Average Interview)
I applied online and the process took 1+ week - interviewed at FedEx Office in October 2007.
Interview Details – They will ask a bunch of situational questions. I have been trained in interviewing and all you have to do with every answer is use the STAR method. Situation, Task, Action, and Result. Also try to find out from an employee what the possible rates of pay are. There is a high medium and a low for every position. Also there is a different rate of pay for each market. I think DC and San Francisco are the highest at GEO 0. Then LA and other big cities are GEO1. There are 4 GEO codes all togeather so make sure if you get info to check on what GEO code you are in.
- Tell me about a time when you were unable to please a customer. What was the situation, how did you handle it and what was the result. Answer Question
- Tell me about a time when you took the initiative to get something done at work. What did you do and what was the result? Answer Question
Negotiation Details – I did not know that all positions for this company are negotiable. My advice would be to find out prior to the interview what the high, medium and low are so you can negotiate. Otherwize you will be lowballed like I was. I got hired at 16/hr, when I could of gotton 22!