Fedex Express

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Fedex Express Customer Service Representative Interview Questions

4 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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22%

Interview Difficulty

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Customer Service Representative Interview

Anonymous Interview Candidate in Orlando, FL
Anonymous Interview Candidate in Orlando, FL
Application Details

The process took a weekinterviewed at Fedex Express in June 2011.

Interview Details

Pretty basic interview, 1 on 1..... had a list of common interview questions.

Interview Questions
No Offer
Neutral Experience
Easy Interview

Other Interview Reviews for Fedex Express

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Memphis, TN
    Anonymous Interview Candidate in Memphis, TN
    Application Details

    I applied online. The process took 3 daysinterviewed at Fedex Express in July 2008.

    Interview Details

    it went well, very easy and fast. The interview consisted primarily on my ability to fit company culture and experience in customer service.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Taipei (Taiwan)
    Anonymous Interview Candidate in Taipei (Taiwan)
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Fedex Express in July 2012.

    Interview Details

    Good English saying and words

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Montreal, QC (Canada)
    Anonymous Interview Candidate in Montreal, QC (Canada)
    Application Details

    I applied through an employee referral. The process took 2+ weeksinterviewed at Fedex Express in January 2010.

    Interview Details

    The company uses behavior based interview. Depending on the job level, classification, there are key words or work experiences in the interview that must be provided to earn points on the score card. In the interview, the candidate may bring with them cue cards to ensure that enough behavioral examples are presented. Attention to details are critical in most questions. Impecable customer experience crutial.

    Interview Questions
    • It is not easy to keep customers satisfied. How did you manage to recuperate a customer from a bad situation or event, and provided a better customer experience for the client?   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview

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