Fedex Express Customer Service Representative Interview Questions

4 Interview Reviews

Interview Experience

Interview Experience

50%
50%
0%

Getting an Interview

Getting an Interview

66%
33%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy

4 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

 

Customer Service Representative Interview

Anonymous Employee in Orlando, FL
No Offer
Neutral Experience
Easy Interview

Application

The process took a week. I interviewed at Fedex Express (Orlando, FL) in June 2011.

Interview

Pretty basic interview, 1 on 1..... had a list of common interview questions.

Interview Questions

Other Interview Reviews for Fedex Express

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Memphis, TN
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Fedex Express (Memphis, TN) in July 2008.

    Interview

    it went well, very easy and fast. The interview consisted primarily on my ability to fit company culture and experience in customer service.

    Interview Questions

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Taipei (Taiwan)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Fedex Express (Taipei (Taiwan)) in July 2012.

    Interview

    Good English saying and words

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Montreal, QC (Canada)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2+ weeks. I interviewed at Fedex Express (Montreal, QC (Canada)) in January 2010.

    Interview

    The company uses behavior based interview. Depending on the job level, classification, there are key words or work experiences in the interview that must be provided to earn points on the score card. In the interview, the candidate may bring with them cue cards to ensure that enough behavioral examples are presented. Attention to details are critical in most questions. Impecable customer experience crutial.

    Interview Questions

    • It is not easy to keep customers satisfied. How did you manage to recuperate a customer from a bad situation or event, and provided a better customer experience for the client?   Answer Question
Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.