Fedex Express Customer Service Representative Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Courier (13)
- Package Handler (11)
- Material Handler (8)
- FT Courier (7)
- Part Time Courier (6)
- Operations Manager (5)
- Financial Analyst (5)
- Non Dot Package Handler (5)
- Handler (5)
- Customer Service Representative (4)
- Swing Courier (3)
- Senior Business Analyst (3)
- Account Executive (3)
- Inside Sales Representative (3)
- Ramp Agent (3)
- Dispatcher (2)
- Part Time Package Handler (2)
- Part-Time Courier (1)
- Checker Sorter (1)
- Courier, CSA, Material Handler (1)
- Dangerous Goods Agent (1)
- Customer Service Manager (1)
- Project Engineer (1)
- Ramp Transport Driver (1)
- Security (1)
- Customer Service (1)
- Senior Financial Analyst (1)
- Intern (1)
- Senior Strategic Marketing Analyst (1)
- Middle Management (1)
Customer Service Representative Interview (Neutral Experience; Easy Interview)
The process took 1 week - interviewed at Fedex Express in June 2011.
Interview Details – Pretty basic interview, 1 on 1..... had a list of common interview questions.
Very Easy Interview
Customer Service Representative Interview (Neutral Experience; Very Easy Interview)
I applied online and the process took 3 days - interviewed at Fedex Express in July 2008.
Interview Details – it went well, very easy and fast. The interview consisted primarily on my ability to fit company culture and experience in customer service.
Interview Question – What dont you like about your previous boss Answer Question
Customer Service Representative Interview (Positive Experience; Difficult Interview)
I applied through an employee referral and the process took 2+ weeks - interviewed at Fedex Express in January 2010.
Interview Details – The company uses behavior based interview. Depending on the job level, classification, there are key words or work experiences in the interview that must be provided to earn points on the score card. In the interview, the candidate may bring with them cue cards to ensure that enough behavioral examples are presented. Attention to details are critical in most questions. Impecable customer experience crutial.
Interview Question – It is not easy to keep customers satisfied. How did you manage to recuperate a customer from a bad situation or event, and provided a better customer experience for the client? Answer Question
Customer Service Representative Interview (Positive Experience; Average Interview)
I applied online and the process took 2+ weeks - interviewed at Fedex Express in July 2012.
Interview Details – Good English saying and words
Interview Question – The computer test may be the most tricky part Answer Question
Interviews for Top Jobs at Fedex Express