I applied online and the process took 2 weeks - interviewed at Fidelity Investments in December 2013.
Interview Details –
I applied for a position two weeks ago. Received a phone call Tue. night asking to speak to me about my resume, called back the next day. Thus far, I have had a 20 minute phone screening and a 45 minute phone interview. The 20 minute phone screening very up front which I appreciated. The HR rep told me the starting salary, the fact that some evening hours would be required and I would need a background investigation. She asked right away if any of this would be an issue. I told her "no", so then we discussed my experience, why I left my position and why I wanted to work in Customer Service. I explained that they type of work I have done in the past has always had a strong customer service component to it and that I want to focus on that.
At the end of the conversation she said she would be passing my info along to another HR Rep who was local to me for a more formal phone interview. She also told me that the person would be asking me to name a time I had given good customer service and to brush up on investment information. I have just had Financial Acct, Financial Mgt and Strategic Mgt so I wasn't too worried about basic terms, lol but I did study the Fidelity website, its mission statement, job description, funds offered, etc.
I had a 45 minute phone interview today. This rep asked again about why I left my last position, she asked quite a bit about my military background and training. She asked me to described a time when I gave great customer service. I had time to organize my thoughts and give a good answer of a complicated situation that was resolved. She asked about my customer service philosophy which I described. She asked about a time I was told to change how I was doing a task, what I was doing and how I needed to do it differently. I explained that situation to her. For me it was a bit awkward coming from the military. As much as I tried to break things down into civilian terms there are certain things that are difficult. She asked how it has been for me transitioning to the civilian job market and why I wanted to work for Fidelity. I told her I read that they put the customer first, placed a high value on integrity and employees and that these were important values to me - I wanted to be associated with a company whose values were ones that mirrored mine.
I have an in-person interview scheduled in a week and a half.
Interview Question – Name a time when you were trying to do too much yourself; how things suffered,and how the team felt. What did you do to rectify the situation and how did things resolve? Answer Question
I applied through an employee referral and the process took 6 weeks - interviewed at Fidelity Investments.
Interview Details – The interview was fairly simple. Do your research on what position your interviewing for. Know something about the area you are looking to go into. I was told I was interviewing for a "DC" role (I had no idea what that meant). DC= 401k, DB= Pensions. Just be confident.
Interview Question – How nervous are you right now? Answer Question
I applied online and the process took a day - interviewed at Fidelity Investments in October 2013.
Interview Details – Applied online. Was contacted by someone from Vertitude, their in house staffing firm. Was asked a series of screening questions and then sent paperwork for a background/credit check, and a typing/data entry test. In person interview was scheduled about a week later. Initially there were 4 other people present and we were given an overview of the position/company and a brief tour. Then we broke off and were each interviewed by two people from the company. Recieved favorable feedback during and after the interview from the 2 that interviewed me and the person from Vertitude, but alas no offer was made, which was kind of a disapointment. I'd rather have been told 'no' from the begining, but allowed myself to get excited based on their feedback and it came back to bite me in the rear. I really feel dooped by them and they led me on to think that I was a preffered canidate only to get shafted in the end.
Interview Question – Nothing unexpected or difficult. Standard questions that you would expect. Answer Question
I applied online and the process took 4 weeks - interviewed at Fidelity Investments in September 2013.
Interview Details –
It took 2 weeks from the online application to get a call from a recruiter who scheduled a screening phone interview. Phone interview was a 30 min interview with another hour long phone interview with another recruiter.
1 week later there was an other interview in person at the fidelity facilities. The entire process took 2 hours, included tour and presentation followed by an in person interview.
It takes 7-10 days for an offer to be extended.
The interview is not really difficult. The format of the interview was unexpected. I was expecting a 1:1 interview but ended up with two managers interviewing me. (on a sidenote, they may try to good cop bad cop you. Do NOT let that get to you).
Interview Question – How have you dealt with underperformers on your team as a team lead? View Answer
Negotiation Details – standard package, no negotiation.
I applied in-person and the process took 3 weeks - interviewed at Fidelity Investments in September 2013.
Interview Details – We had a mass hiring because Fidelity was opening a new call center in Cary, NC.
Interview Question – How do you deal with hostel customers? Answer Question
Negotiation Details – I asked for a higher salary. Fidelity offered $1,000 / year
I applied online and the process took 4+ weeks - interviewed at Fidelity Investments.
Interview Details – I was a part of an interview class with 10 other people. The actuall interview went pretty smoothly.
Interview Question – Why should we hire you? Answer Question
I applied online and the process took a day - interviewed at Fidelity Investments in January 2013.
Interview Details – Very personable and professional. Invited to the main building, escorted to small conference room and had my conducted in a timely and efficient manner. The hiring manager was precise in questioning and honest with his feedback.
Interview Question – There were no surprises, typical interview questions regarding any customer service postion. Answer Question
Very Easy Interview
I applied through a recruiter and the process took a day - interviewed at Fidelity Investments in July 2012.
Interview Details – I submitted a resume via Career Builder and a few hours later a representative from Veritude called and gave me an overview of the job and set me up for an interview. I went to the interview today. First 12 people went in a conference room got a detailed overview. Then everyone had 1:1 interview. It was Very brief. No difficult questions. She just asked was I ok with the hours? Asked about some constructive criticism I recieved? And how I dealt with an upset customer? And also work history? It took about 5-10mins. Now I'm jus waiting on all the background checks and everything to come back to get an interview with the hiring manager.
Interview Question – No difficult questions Answer Question
I applied online and the process took a day - interviewed at Fidelity Investments in July 2012.
Interview Details – First a large group of interviewees were brought into a conference room and given a presentation. Then everyone broke out and had a 1:1 interview with a manager. There were no tricky questions. I received a tour of the facilities. Received a phone call the following day with an offer.
Interview Question – Describe what you know about defined contribution plans. View Answer
Negotiation Details – No negotiation phase.
I applied online and the process took a day - interviewed at Fidelity Investments in December 2010.
Interview Details – Interview was schedule via phone, and a week later the man called on time. Said the interview would take about an hour, but only lasted 40 minutes or so. He asked questions based on my resume, and questions about my interest in stocks. I was told I would be called back within a week, and didn't hear back from him for two weeks. I was told that the number of applicants was very large, and the though I may have been a good fit a few months ago, there were people more qualified than me.
Interview Question – How in past jobs have you dealt with upset customers? View Answer
Fidelity Investments has a rich and proud history and has grown to become a leading provider of a wide range of services, including investment management, retirement planning, brokerage, and human resources and benefits… — Full Overview
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