Fidelity Investments Customer Service Representative Interview Questions & Reviews
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Updated Dec 16, 2011 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 7 ratings 
“Easy” Interview
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Interview Experience [?] Based on 7 ratings
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| 1–7 of 7 Fidelity Investments Interviews | Sort by |
Customer Service Representative at Fidelity Investments
Posted Dec 16, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2010 (took 3 weeks)
It was a very tegious process The call center culture is masked until you have to deal with management and the lack of dirction from team leads
Interview Questions
Negotiation Details
none take it or leave it
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a Group/Panel Interview, a Presentation, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Fidelity Investments
Posted Nov 2, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2011 (took 2 weeks)
they did a phone interview and called me a week later by phone to do a group panel interview which went very well, they called me two days later to start work at fidelity investments
Interview Questions
Other Details
The interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Fidelity Investments
Posted Oct 10, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Sep 2011 (took 2 weeks)
After 2 phone interviews brought in with a group. They talked about the company and then had a 1:1 interview.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Fidelity Investments
Posted Aug 4, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jun 2011 (took a day)
Applied for the job and was asked for a day and time to set up a phone interview. Did this and was not called that day. Told that they had scheduled me the wrong day. Had the e-mail stating I had the right date and time but I was nice about it and just rescheduled. Got the phone call, barely asked me any questions (just typical why do you want to work here) and told me that they would call if I got a face-to-face interview request. Never did. Didn't seem like the most professional interview process but then again I just went through the preliminary stage.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Fidelity Investments
Posted Jan 23, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2011 (took 2 days)
I was contacted first and asked if I would be available for a phone interview the next day. I accepted. During the interview process I was asked what my credit history was like. I'm only giving it a negative because I wasn't given an opportunity to access my credit report to let her know. I told her that I knew I had 1 problem but I was not given a chance to talk with her about it after the phone interview even though she said I could. I thought it was rude. If she didn't want me to callback or forward the information she should have just so.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Fidelity Investments
Posted Dec 27, 2010 — 0 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Nov 2010 in Covington, KY (took a day)
Interview was schedule via phone, and a week later the man called on time. Said the interview would take about an hour, but only lasted 40 minutes or so. He asked questions based on my resume, and questions about my interest in stocks. I was told I would be called back within a week, and didn't hear back from him for two weeks. I was told that the number of applicants was very large, and the though I may have been a good fit a few months ago, there were people more qualified than me.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Fidelity Investments
Posted Aug 12, 2010 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jul 2010 in Westlake, TX (took 2 days)
recruiter called, did a screening, then set up a phone interview with hr rep. did interview she called the next day to say they decided to go with people who knew english and spanish.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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