I applied online - interviewed at Fidelity Investments in December 2013.
Interview Details – 2 phone interviews and 1 face interview at fidelity. the first 2 interviews were made by the same interviewer and the last face to face interview is with 2 interviewers at the same time alternating between them to ask situational questions. after that a phone call simulation will take place to consider you.
Interview Question – phone call simulation has to be made as if you were already working at fidelity View Answer
I applied through a recruiter and the process took 3 weeks - interviewed at Fidelity Investments in November 2013.
Interview Details – My interview process consisted of two phone interviews and one final interview at the location in Merrimack. The questions were very similar throughout the process. They were all behavioral based questions. Basically how you've handled situations in the past will determine how you will perform in the future. They do want very detailed example/stories during the interviews so be sure to prepare before all of your interviews. During the in-person interview they will ask you around 8-10 different behavioral interview questions.
Interview Question – Give and example of a time when you gave an exceptional customer service experience?
Tell us about a time when you worked in a group/team?
How have you handled a bad customer experience and what steps did you take to change it?
What steps would you take to fix a poor customer service experience from a previous coworker? Answer Question
Negotiation Details – The negotiation phase is very straight forward... you don't get to negotiate.
Fidelity Investments has a rich and proud history and has grown to become a leading provider of a wide range of services, including investment management, retirement planning, brokerage, and human resources and benefits… — Full Overview
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