I applied online and the process took 2 months - interviewed at Fidelity Investments in November 2013.
Interview Details – Two initial phone interviews: the second much more detailed than the first. Both are extremely doable if you can use specific examples and stress the importance of customer service and communication ability. Interviewers are extremely friendly and interested in past experiences. Don't be shy, and use concise answers that answer the question without dragging on and on.
Interview Question – Consider a time when a customer was unhappy. Explain how you handled the situation and the result of how you handled it. Answer Question
I applied through an employee referral and the process took 2+ weeks - interviewed at Fidelity Investments.
Interview Details – The interview process is typical. Starts out with a phone interview and then moves to an in-person interview. Job offers are formally issued in written form. Once hired, the firm has a robust training curriculum to train inexperienced reps how to pass the licensing exams (which are hard but passable due to the effective training program the new-hires go through). Exam fees are employer-paid. You spend the first 2 months in training before interacting with customers. I felt the hiring process was swift and professional.
Interview Question – I do not recall being asked a particularly difficult question. I think that they basically want to meet you in-person and ensure you would be a good fit for the firm. They do not try and grill you to make you stumble. The interviewers want to know if you know how to work, if you would get along with fellow colleagues, and that you are capable of passing the licensing exams where they invest a lot of money in you. Answer Question
Negotiation Details – Having little experience in finance, the hiring range was not negotiable.
I applied through college or university - interviewed at Fidelity Investments in October 2013.
Interview Details – Got a call from recruiter and had a pre-screen phone interview then scheduled and had a phone interview. After phone interview, I had an in-person interview with two managers and took a test.
Interview Question – Question's are all scenario/behavioral based Answer Question
I applied online and the process took 2 months - interviewed at Fidelity Investments in September 2013.
Interview Details – First is phone interview which they recommend that you research behavior based interview questions so your prepared, which I would recommend. I passed the phone section, but did not pass the in- person section. You are interviewed in person by two people. After preparing for the phone interview, you should do the same for the in-person interview.
Interview Question – Handling change in the work place, specifics in assisting someone in a customer service/call center environment Answer Question
I applied through a staffing agency and the process took 2 weeks - interviewed at Fidelity Investments.
Interview Details – General what would you do interview questions and behavior questions. Interview with hiring managers in the department. What would you do if you didn't get along with a manager or co-worker. Would you steal if everyone else is doing it?
Negotiation Details – If you negotiate, you will be ineligible for bonuses.
I applied through college or university and the process took 3 weeks - interviewed at Fidelity Investments.
Interview Details – Submitted my application on-line and about a week later a recruiter contacted me to set up a phone interview. I passed the phone interview and was given tips on what to say to potential managers when I interview in person. The in person interview took about 3 hours and i as called a week and a half later with an offer.
I applied online and the process took 2+ weeks - interviewed at Fidelity Investments.
Interview Details – phone interview helps prepare you for the face to face. very helpful. You'll meet with two managers and they will ask basic scenario questions and about your customer service experience as well as your knowledge of the financial services industry
Interview Question – Tell about a time you went above and beyond expectations for a customer Answer Question
Negotiation Details – They don't negotiate. they only offer 35k for all starting financial reps (at least that's what they told me)
I applied online and the process took 2+ weeks - interviewed at Fidelity Investments in July 2013.
Interview Details – Phone Interview - Approximately 30 minutes
Interview Question – Are you a team player? Give us an example Answer Question
Negotiation Details – No room for negotiation
I applied through a recruiter and interviewed at Fidelity Investments.
Interview Details – two rounds of interviews with the managers, constant ongoing discussions and contact back and forth. overall the process was standard, yet expedited as they seemed they were looking for someone to fill their position quickly without compromising on quality.
Interview Question – behavioral interview questions, pretty standard. asked about relevant experience. Answer Question
Negotiation Details – A couple of back and forths, HR reps were very warm and understanding.
Interviewed at Fidelity Investments
Interview Details –
I was called with information on possible opportunities. An interview was scheduled for the next month. I met with 2 managers at the company and the questions were pretty simple and mostly behavioral questions such as: name a time when...etc. .
The next week after the interview I was contacted and informed I had the job. The start date kept getting pushed back though so from when I was contacted by the recruiter to when I started was probably about 4 months.
Interview Question – Name a time when you received excellent service. I wasn't expecting to provide an irrelevant example. Answer Question
Fidelity Investments has a rich and proud history and has grown to become a leading provider of a wide range of services, including investment management, retirement planning, brokerage, and human resources and benefits… — Full Overview
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