Fido Interview Questions & Reviews
Getting an Interview
Very Easy Interview
Customer Service Representative Interview (Positive Experience; Very Easy Interview)
I applied online and the process took a day - interviewed at Fido in March 2014.
Interview Details – very short phone call to arrange a interview at fido kiosk. it took around 20 mins and very easy and comfortable interview
Interview Question – nothing difficult and as most people know, sell my a pen.... Answer Question
Negotiation Details – none negatioable
Sales Representative Interview (Neutral Experience)
I applied online and the process took 1+ week - interviewed at Fido.
Interview Details – Got an interview at the corporate location. Asked about sales experience, education and goals for the future.
Interview Question – Sell me this pen? Answer Question
Sales Representative Interview (Positive Experience; Easy Interview)
I applied in-person and the process took 1 week - interviewed at Fido in October 2010.
Interview Details – Did only 1 interview with store manager, asked questions about my sales skills, past experiences and general questions about my life.
Interview Question – Would you report your mother if you caught her stealing? Answer Question
Negotiation Details – No negotiation.
Customer Retention Representative (Part-time) Interview (Positive Experience; Difficult Interview)
I applied online and interviewed at Fido.
Interview Details – Applied online at first. Then I got an email within a few days to complete a survey/questionnaire. It took me about 30mins in total. Questions started off general about experience and background related info. Then it was more like a personality/ability test. Afterwards, there's like a "test", where you have to work on some virtual simulations and pretend to be a call-center rep.
I got a call from the HR after 1-2 weeks. Because the position required a 11weeks of full-time training, if you can't do it, then you get filtered out and won't be hired. I had to call her back after I confirmed I could push back school for a few months. She gave me a phone interview on the spot when I called back. There was a situational question about how i would deal with angry customers when the system is down. That was unexpected (not in a bad way) and made the whole phone interview experience actually pretty fun. The interviewer used all my answers to add on to the original situation and to asked what I would do if more problems arose based on the situations we formed together. It was difficult, but really interactive and different.
Position seems pretty awesome as an entry-level like position: ~$16 per hour to start (~$17 an hour after 6pm); "Tribe-like" teams and team leaders; benefits and discounts.
Too bad I wasn't offered the opportunity. But I'm really grateful that they didn't leave me hanging and sent me an email by the end of that week to let me know about their decision.
Interview Question – What would your previous manager say is your greatest weakness. Answer Question
Sales Associate Interview (Neutral Experience)
I applied in-person and the process took 1 week - interviewed at Fido.
Interview Details – applied in person, and then got a face to face interview; accepted the offer within a week
Interview Question – randomly picked up a phone and asked me to sell the phone to customer Answer Question
Sales Associate Interview (Neutral Experience; Average Interview)
I applied online and the process took a day - interviewed at Fido in May 2012.
Interview Details – I emailed my resume along with a cover letter. The manager called me for an interview. I went in the store. He interviewed me right in the store. There were a lot of personality questions, strengths and weaknesses, and customer situational questions. He asked about hours of availability and pay. Towards the end, he asked me to sell him a pen.
Customer Services Representative Interview (Neutral Experience; Average Interview)
I applied online and the process took 1 week - interviewed at Fido in July 2011.
Interview Details – An HR staff called for a short interview.
Then face to face interview.
The interview mostly focused on sales skill.
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