Fifth Third Customer Service Manager Interview Questions & Reviews

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Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 2 ratings

2.5

“Easy” Interview

Interview Experience [?] Based on 2 ratings

Positive	0%
Neutral	50%
Negative	50%

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3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Mar 2010 in Tampa, FL (took 1+ week)

was referred by an internal employee-
got a call back the second day
recruiter scheduled a 1 hr phone interview, then she said she would call me back for a time to meet with the branch manager
she called me back 2 days later
I met with the branch manager
3 days later the recruiter called me back to say I had passed my first interview and to let me know they would like to move me to the next step (which is another face to face interview with the regional manager- which I did not know anything about, I thought I was only meeting with the branch manager)
met with the regional manager 2 days later- recruiter called me to let me know I had to meet with the Marget Manager-
met with the market manager 2 days later and the recruiter called me 5 days after offering me the job.

Interview Questions

tell me about a situation where you had to coach an associate for not meeting sales expectations

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tell me about a time you were able to turn an unhappy customer into a happy customer

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Negotiation Details

I was able to negotiate

Other Details

I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Negative Experience

Received and Accepted Offer

Interviewed May 2008 (took 3 weeks)

Recruiter Called me and talk to me about the job, a week later had interview with Branch Manager, 3 days later interviewed with Regional and other Branch Manager.
Very Repetitive work, you will not like, it gets easy but very boring. If you are fine with not being able to move up, that this job, you might make it to Branch Manager and stay there for a long time until demoted.

Interview Questions

Tell me a time you had to correct someone's behavior at work STAR behavioral question.

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Negotiation Details

Not professional, recruiter offered $50k - 55K but later recruiter low balled me for less, I decided to take the job because I needed it at that time, not because I was content of taking it. Recruiter and Regional left a bad taste in my mouth and still decided to go through until I found something more meaningful.