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Fifth Third Customer Service Representative Interview Questions & Reviews

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Web: www.53.com | HQ: Cincinnati, OH

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Updated Apr 24, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 9 ratings

2.6

“Easy” Interview

Interview Experience [?] Based on 9 ratings

Positive	78%
Neutral	22%
Negative	0%

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1–9 of 9 Fifth Third Interviews

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jun 2011 (took 3 weeks)

1 phone interview with recruiter. 1 1:1 interview at branch.

Interview Questions

Describe a time you provided exceptional service?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jun 2011 (took 3 days)

I applied for the position online and the first contact I received was from a Fifth Third recruiter who proceeded to schedule a phone interview with me. That same person conducted my phone interview. I then went on to an in person interview with the Customer Service Manager at the branch. After that, I was asked to come in for a second in person interview with the CSM and the Branch Manager. It was, overall, a pleasant experience. I wasn't asked the "normal" interview questions, but mostly questions about my personal life, customer service experience, and comfort level with sales.

Interview Questions

How comfortable are you with selling products and getting referrals?

Answer Question

Are you comfortable with sharing your creative opinion?

Answer Question

Negotiation Details

I didn't try to negotiate, I accepted the offer they gave me.

Other Details

I Applied Online and the interview consisted of a Background Check, a Group/Panel Interview, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2010 in Cincinnati, OH (took a day)

moderately easy and pleasant

Interview Questions

tell me about your job experiences and how they factor into our company's goals

Answer Question

what do u desire in a company?

Answer Question

Negotiation Details

straight forward and precise

Other Details

I Applied Online and the interview consisted of a Background Check, a Drug Test and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jul 2009 in Cleveland, OH (took 2 days)

I was interviewing for a position I was already in, but in a different city. So interviewing was not too difficult as I knew about the daily actions I would be doing. I was however, asked a lot of generic interview questions, like "choose 3 words to describe yourself" or "how do you cope with pressure." I felt almost like I had over prepared for the interview. Of course, different managers, different interviewing methods, so it's always best to know as much about the products, position, and growth oppertunities.

Other Details

I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Nov 2008 (took a day)

The interview consisted of basic questions and only lasted about thirty minutes. I met with two managers from two separate branches, whom were both nice. They asked me what I was looking for in a position, what salary expectations I had. I was required to take a drug test, which i had 2 days to set up. I was living in a different location than where the job was located and they allowed me to take my drug test where I was currently living so it cut down on my travel.

Interview Questions

what were some conflicts that you faced in your past job and what was the outcome? How did you handle them.

Answer Question

Negotiation Details

I wasn't given the option to negotiate, however, this was my first job so I didn't have much to negotiate about. Due to my situation, I was in need of a job in a specific location, which this job provided.

Other Details

The interview consisted of a Drug Test and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Feb 2010 (took 5 days)

The recruiter hit the nail on the head. I asked to be interviewed for a customer service position. She said due to my background I would make the interviewer nervous about HER job. Made it clear throughout the interview that I'm much more interested in working for her, not taking her job. What happened? She pushed me off to another branch to interview for a different position in sales. Not what I want at all. How do you expect to hire talent if you're too afraid of it? I don't want the big title anymore because I've already had that -- along with all of the stress and zero time with my family that went along with it. No thank you.

Other Details

I got the interview through a Recruiter and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Dec 2009 in Lexington, KY (took 2 days)

I had a phone interview and seeing where the process goes

Interview Questions

n/a

View Answers (1)

Other Details

I Applied Online and the interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jun 2009 (took a day)

This interview was rather easy. Not too many questions were asked as my resume was on que. There were several questions about where I saw myself in the next 3-5 years but that was pretty much it.

Interview Questions

Where do you see yourself in 2-5 years?

Answer Question

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Mar 2009 in Chicago, IL (took 3 weeks)

I met first with a manager at once branch who was very helpful. I then met with a recruiter downtown followed by two other branch managers until I found the right fit.