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FireHost Interview Questions & Reviews

Getting the Interview  1 Interview

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1 interview experience
Updated Apr 24, 2013
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Interview Outcome:   All No Offer Received Offer

Service Delivery Representative - Triage at FireHost

Accepted Offer – Interviewed in Richardson, TX May 2012 – Reviewed Apr 24, 2013

Interview Details – Two years ago I had several friends hired on by FireHost. They were very positive about the company and it's potential. While I was out of the IT environment, they continued to contact me about opportunities that I was qualified for. Any time they saw that a position had come open that I might be a good fit for, they would put my name and resume on HR's desk to be considered.

In the past year, I was called for phone interviews three times. Six months ago I received a call-back and interviewed for my current position, but did not make the final cut. My skills were rusty and I was not current on the environment. Since then, the requirements for the Triage position changed and I received another call. The company took a chance on me because of the support I received from my friends who were still on staff.

During the interview, I was 'grilled' by both a technical and a process manager. They both realized that while I was not able to get all the technical questions answered correctly, I had the ability to re-educate acclimate myself. While I assisted with the processes and the customer service needs of the position, I am knocking the rust off my skills.

Now I have the opportunity to refocus my skills and decide where I want to go in the company. With the tools and the training that are at my fingertips, there is no limitation on where I can go within and for the company.

Thank you for the opportunity Drake. You have a devoted employee for life.

Interview Question – The technical manager asked several questions about the Cloud hosting environment that I had not been previously exposed to. Most to do with the interfaces and virtual layout. Having been in the datacenter at my previous job, I knew enough of the function that I could quickly grasp the expectations of the new environment.   Answer Question

Negotiation Details – They were very straight forward. What do you expect in salary, schedule and benefits.

They were more than generous with all three, while giving me motivation to better myself to receive promotion in position and pay going forward.

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