Fireman's Fund Insurance Customer Service Representative Interview

Interviewed Apr 2009 in Minneapolis, MN (took 6 weeks)

It started with a basic phone call to asses my interest, ask if anyone referred me, and set up another call. On the second call, I was on speaker phone, but only conversing with one person, who asked 4-5 questions about my challenging experiences, how I overcame them, yadda yadda. Then they said they were interested in meeting me, and set up the in-person. When I got there, I took a typing test. After passing, I was interviewed first by a floor manager, then two higher managers, then finally the regional manager, all in the same 2-3 hour span. I was offered a job, and took it.