Very Difficult Interview
I applied through a recruiter and the process took 3 days - interviewed at First American in May 2013.
Interview Details – I recently had an interview with a claims manager at the downtown Santa Ana location and was an unfortunate experience to say the least. I showed up promptly for the meeting but was kept waiting in the lobby for 30 minutes until I was called up by this manager. During the meeting she was rude, sarcastic, and clearly disinterested. She constantly yawned throughout the interview and challenged my resume as if I was on trial. It appeared she was attempting to make me feel uncomfortable and was clearly operating on the offensive. It was a surreal experience to say the least; laughable now, but at the time I was pretty upset, sitting in my car afterward thinking "what on earth just happened?" I was very interested in learning more about First American Insurance and this wonderful career opportunity, but having such a bad apple in management at this location made me move on to other employment search opportunities. I did file a formal complaint with the original recruiter that contacted me and hopefully it will be forwarded to human resources to be dealt with effectively as this situation should never be allowed to occur with another interviewee.
Interview Question – I was rudely challenged on all components of my resume. Answer Question
I applied online and the process took a day - interviewed at First American in March 2013.
Interview Details – I was referred to this company by a friend. I found their posting on Craigslist.com and applied via the link posted in the ad. I was contacted the next day by phone for a preliminary phone interview, and was asked to come in the next day for an interview. I arrived for the interview about 10 minutes early and waited in the lobby for my interviewer. This woman was a different woman than I spoke to initially on the phone, but was informed that this would be the case. She took me to her office and we had a pleasant interview which lasted about 20 minutes. She asked fairly normal interview questions, some of which were specific to the company or position. When the interview was over, she informed me that she would pass my information along to her supervisor and would be in touch by the end of the day with the outcome of the interview. (They were starting a training class in a few days and were trying to follow-up as quickly as possible because of this.) I left the building feeling positive, and two hours later I received a phone call from the first woman I spoke with, and she offered me the job contingent on passing a background check. I happily accepted.
Interview Question – What is your definition of responsibility? View Answer
Negotiation Details – The base pay offered was an acceptable amount and negotiation did not take place.
Very Easy Interview
I applied online and the process took 2 days - interviewed at First American in November 2010.
Interview Details – Call from HR hiring manager to ask a few questions about your customer service perspective and to be provided with a vague explanation of the job duties. A sit down interview is set with a department supervisor, manager or the call center director, a computer aptitude test is taken. They ask about your ability to handle escalated calls.
Interview Question – None really. Answer Question
Negotiation Details – The compensation was from a range and stated they based off of experience. Not very negotiable on what they felt your experience is worth.
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