I applied through a staffing agency and the process took 2 weeks - interviewed at FirstEnergy in May 2011.
Interview Details – This position starts temp-to-perm. You begin your interview and testing through your temporary agency. If qualified you go for an interview at the job site. You will be asked questions re: how close you live to the call center, if you have a car or not, are you ok with working overtime and being on-call as needed, have you worked in a call center or customer service environment before and if so what did your 'numbers' and quality scores like.
Interview Question – The most unexpected question for me were pertaining to how close I lived to the call center. After being there for a while I determined it was to see how quickly you would be able to get to the center in the event of a major outage. View Answer
Negotiation Details – My temp agency notified me that I was selected to begin my assignment, no further negotiation required.
I applied through a staffing agency and the process took 3+ weeks - interviewed at FirstEnergy in March 2011.
Interview Details – I had to go through a temporary agency to get the temp job until hire.
Interview Question – How do you feel about having someone scream at you over the phone? View Answer
Negotiation Details – No negotiation for pay or job duties.
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