FirstEnergy Interview Questions & Reviews in West Akron, OH
Getting an Interview
- Popular Job Titles:
- Business Analyst (3)
- Customer Service (2)
- Nuclear Engineer (1)
- Meter Reader (1)
- Customer Service Representative (1)
- Administrative Assistant (1)
- Engineer (1)
- Staff Business Analyst (1)
- Recruiter (1)
- Reactor Operator (1)
- Business Analyst II (1)
- Senior Distribution Specialist (1)
- Intern In Power (1)
- Senior Operations Instructor (1)
- DSO (1)
- Auxiliary Power Plant Operator: Hatfield's Ferry Power Station - Masontown, PA (1)
Customer Service Interview (Positive Experience; Average Interview)
I applied through a staffing agency and the process took 2 weeks - interviewed at FirstEnergy in May 2011.
Interview Details – This position starts temp-to-perm. You begin your interview and testing through your temporary agency. If qualified you go for an interview at the job site. You will be asked questions re: how close you live to the call center, if you have a car or not, are you ok with working overtime and being on-call as needed, have you worked in a call center or customer service environment before and if so what did your 'numbers' and quality scores like.
Interview Question – The most unexpected question for me were pertaining to how close I lived to the call center. After being there for a while I determined it was to see how quickly you would be able to get to the center in the event of a major outage. View Answer
Negotiation Details – My temp agency notified me that I was selected to begin my assignment, no further negotiation required.