Firstsource Solutions Interview Questions

Updated Jul 30, 2014
Updated Jul 30, 2014
42 Interview Reviews

Interview Experience

Interview Experience

64%
30%
5%

Getting an Interview

Getting an Interview

30%
22%
18%

Interview Difficulty

2.6
Average

Interview Difficulty

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Average

Easy

Candidate Interview Reviews

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  1.  

    Account Resolutions Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Interview went well. Thought I would like it here. Its was pumped up as if everything was all good. Once I started working here, the lady who hired me looked as if she couldn't stand me. Literally roll her eyes and has NO manners as if you;re beneath her. I interviewed one month and a whole month later i started. i was told that HR put my app in the wrong bin and they lost it otherwise i wouldve started shortly after my interview.

    Interview Questions
    • There is nothing difficult about this job. You need NO experience. It's just trying to figure it all out on your own.   Answer Question
    No Offer
  2.  

    Employee Interview

    Anonymous Interview Candidate  in  Colorado Springs, CO
    Anonymous Interview Candidate in Colorado Springs, CO
    Application Details

    I applied in-person. The process took 3 days - interviewed at Firstsource Solutions in January 2010.

    Interview Details

    Quick process. Assesments would be useful in obtaining better candidates.

    Interview Questions
    Negotiation Details
    easy
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Fraud Detection Analyst Interview

    Anonymous Interview Candidate  in  Colorado Springs, CO
    Anonymous Interview Candidate in Colorado Springs, CO
    Application Details

    I applied through a recruiter. The process took 1+ week - interviewed at Firstsource Solutions in August 2012.

    Interview Details

    Interview process was fairly short and easy. Submitted application, went in for an interview and then received the job offer. This was a call center position, and an outsourced one at that, so the turnover is really high and they are always hiring. I did meet the recruiter (who happened to run recruitment at a job fair, so it might have expedited the process.)

    Interview Questions
    • The questions were fairly straightforward, there was nothing unusual or difficult asked. Work history, work ethics, communication skills, etc. Typical job interview questions.   View Answer
    Negotiation Details
    Negotiated for a higher wage than was offered.
    Accepted Offer
    Neutral Experience
    Easy Interview
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  5.  

    Patient Account Representative Interview

    Anonymous Interview Candidate  in  Louisville, KY
    Anonymous Interview Candidate in Louisville, KY
    Application Details

    I applied through an employee referral. The process took 4 weeks - interviewed at Firstsource Solutions in June 2011.

    Interview Details

    Two part interview, phone interview, and then face to face. Interview was very standard, then asked as well as answered questions. Typing test required. Very extensive background check (very lengthy if you have more than one last name, or have lived in more than two states).

    Interview Questions
    • Questions were very standard. Nothing really unexpected.   Answer Question
    Negotiation Details
    No negotiation, I was offered an hour lunch or a half hour lunch, that was the extent of the negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Patient Account Representative Interview

    Anonymous Interview Candidate  in  Louisville, KY
    Anonymous Interview Candidate in Louisville, KY
    Application Details

    I applied online. The process took 2 weeks - interviewed at Firstsource Solutions in August 2010.

    Interview Details

    Interview was fairly easy, require typing test, typical interview questions, pleasant interviewers

    Interview Questions
    • Describe a conflict you had at a previous job and how it was resolved   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  7.  

    Assistant Manager Interview

    Anonymous Interview Candidate  in  Bangalore (India)
    Anonymous Interview Candidate in Bangalore (India)
    Application Details

    I applied through college or university - interviewed at Firstsource Solutions.

    Interview Details

    Campus Interview- One round, theory based and practical questions on application of HR concepts. Also, question on lessons from previous work experience, aspirations and specific goals, why should we hire you...etc.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Team Leader Interview

    Anonymous Interview Candidate  in  Vijayawāda (India)
    Anonymous Interview Candidate in Vijayawāda (India)
    Application Details

    I applied through a recruiter. The process took 5 days - interviewed at Firstsource Solutions in November 2013.

    Interview Details

    Total 4 Rounds.
    1. Written test
    2. Group Discussion
    3. Presentation
    4. Interview

    Interview Questions
    • What would you do if a member in your team is not working well..?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Customer Service Advisor Interview

    Anonymous Interview Candidate  in  Belfast, Northern Ireland (UK)
    Anonymous Interview Candidate in Belfast, Northern Ireland (UK)
    Application Details

    I applied online. The process took 1 week - interviewed at Firstsource Solutions in November 2013.

    Interview Details

    will hire anyone as theyre desperate to fill the revolving door vacancies. just need to turn up and smile during the interview. pleasant interview staff. the problem is afterwards when you start working as the senior staff ignore you and treat you as a number. shame really as it could be a good place to work if the management bothered to recognise their staff. no wonder so many people leave within a few weeks. management need to be re selected for their jobs. funny how in a cusotmer service out sourcing company they are fanatical about delivering great cusotmer service for Sky, but couldnt give a toss about the service they give to their staff. good for a months stop gap, until a proper job comes along.

    Interview Questions
    • no surprises or difficult questions. just normal eveyday job related specifics. be yourself. cusotmer service is simple common sense and how youd like to treated as a customer yourself.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    Customer Service Executive Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    3 rounds including HR, Technical and Accent were undertaken. The interviewers were precise and to the point and provided assistance with confusing questions.

    Interview Questions
    • They test your basics thoroughly so be prepped for that.   Answer Question
    Declined Offer
  11.  

    Back Office Solutions Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 days - interviewed at Firstsource Solutions.

    Interview Details

    Screening, initial interview, final interview, JO the following day if you passed it all.

    Interview Questions
    Negotiation Details
    No negotiations, I was aware of their ceiling, which was 18K
    Accepted Offer
    Easy Interview

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