Fiserv Customer Service Representative Interview Questions

Updated Nov 9, 2014
Updated Nov 9, 2014
5 Interview Reviews

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Customer Service Representative Interview

Accepted Offer
Neutral Experience
Average Interview
Accepted Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 3 daysinterviewed at Fiserv.

Interview

Interviewing for this position consists of questions regarding employment and educational background. Probing questions will be asked if you have never had customer service experience, or have a job history that displays what is called "job hopping" (where you never stay in positions for more than a few months).

Interview Questions

  • One question that is asked is "Tell me about a time you were asked to do something you didn't agree with."   Answer Question

Negotiation

No negotiation.

Other Interview Reviews for Fiserv

  1.  

    Customer Service Representative Interview

    Accepted Offer
    Accepted Offer

    Interview

    Pretty easy interview face to face then offered the position.

    Interview Questions

  2.  

    Customer Service Representative Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person – interviewed at Fiserv (Saint Petersburg, FL) in January 2013.

    Interview

    Two step interviews first one with an agent to explain the job and hours of work second one with a manager who explain the difficulties and personality involve for the dedication of the jobs

    Interview Questions

    • making sure be able to handle any situation and also handle pressure   Answer Question
  3.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeksinterviewed at Fiserv (Hickory, NC) in May 2011.

    Interview

    I applied online first, once approved I went to the job fair that they held, took a few tests (computer related & customer service) once approved I set up a date for a face to face interview. The interview was simple, story based. "Tell me a time you showed leadership at a previous job".

    Interview Questions

    • "Tell me something you disliked about a previous employer"   1 Answer
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  5. Helpful (1)  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a dayinterviewed at Fiserv (Phoenix, AZ) in September 2008.

    Interview

    Applied online wand was called the next day by Anne (very pleasent). Came in the next day for a computer skills assesment test which basically put you in in-bound calling situations where you may be distracted by loud sounds or crying children ets in the background, while still quickly identifying solutions to the "callers" problems. Then did a 1 on 1 interview with on e of the Supervisors on dudty. Typical "give me a scenario where.." type questions.Did a side by side with someone who was not even in the same department I was interviewing for. Supervisor then went over my submitted resume and what hours I was looking for and was told HR would give me a call with either a yes or no within 48 hours. Received a call with an offer and was told to pick paper work for background/drug testing and after I passed was givien the official offer packet. Orintation was 2 weeks later and I am still there after a year.

    Interview Questions

    • Give a scenareo where you had a difficult customer and how did you handle it?   Answer Question

    Negotiation

    Very easygoing. I would say after you get an offer go over the terms of your schedule because they will switch it up on you for no reason no matter if you go to school etc.

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