Fiserv

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Fiserv Customer Service Representative Interview Questions

Updated Nov 9, 2014
Updated Nov 9, 2014
5 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 3 daysinterviewed at Fiserv.

Interview Details

Interviewing for this position consists of questions regarding employment and educational background. Probing questions will be asked if you have never had customer service experience, or have a job history that displays what is called "job hopping" (where you never stay in positions for more than a few months).

Interview Questions
  • One question that is asked is "Tell me about a time you were asked to do something you didn't agree with."   Answer Question
Negotiation Details
No negotiation.
Accepted Offer
Neutral Experience
Average Interview

Other Interview Reviews for Fiserv

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Pretty easy interview face to face then offered the position.

    Interview Questions
    Accepted Offer
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Saint Petersburg, FL
    Anonymous Interview Candidate in Saint Petersburg, FL
    Application Details

    I applied in-person – interviewed at Fiserv in January 2013.

    Interview Details

    Two step interviews first one with an agent to explain the job and hours of work second one with a manager who explain the difficulties and personality involve for the dedication of the jobs

    Interview Questions
    • making sure be able to handle any situation and also handle pressure   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Hickory, NC
    Anonymous Interview Candidate in Hickory, NC
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at Fiserv in May 2011.

    Interview Details

    I applied online first, once approved I went to the job fair that they held, took a few tests (computer related & customer service) once approved I set up a date for a face to face interview. The interview was simple, story based. "Tell me a time you showed leadership at a previous job".

    Interview Questions
    • "Tell me something you disliked about a previous employer"   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
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    Customer Service Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took a dayinterviewed at Fiserv in September 2008.

    Interview Details

    Applied online wand was called the next day by Anne (very pleasent). Came in the next day for a computer skills assesment test which basically put you in in-bound calling situations where you may be distracted by loud sounds or crying children ets in the background, while still quickly identifying solutions to the "callers" problems. Then did a 1 on 1 interview with on e of the Supervisors on dudty. Typical "give me a scenario where.." type questions.Did a side by side with someone who was not even in the same department I was interviewing for. Supervisor then went over my submitted resume and what hours I was looking for and was told HR would give me a call with either a yes or no within 48 hours. Received a call with an offer and was told to pick paper work for background/drug testing and after I passed was givien the official offer packet. Orintation was 2 weeks later and I am still there after a year.

    Interview Questions
    • Give a scenareo where you had a difficult customer and how did you handle it?   Answer Question
    Negotiation Details
    Very easygoing. I would say after you get an offer go over the terms of your schedule because they will switch it up on you for no reason no matter if you go to school etc.
    Accepted Offer
    Positive Experience
    Easy Interview

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