Fiserv Customer Service Representative Interview Questions & Reviews

Updated May 18, 2014
Updated May 18, 2014
4 interviews

Interview Experience

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Customer Service Representative Interview

Anonymous Employee  in  Saint Petersburg, FL
Anonymous Employee in Saint Petersburg, FL
Application Details

I interviewed in-person - interviewed at Fiserv in January 2013.

Interview Details

Two step interviews first one with an agent to explain the job and hours of work second one with a manager who explain the difficulties and personality involve for the dedication of the jobs

Interview Questions
  • making sure be able to handle any situation and also handle pressure   Answer Question
No Offer
Positive Experience
Average Interview

Other Interview Reviews for Fiserv

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Hickory, NC
    Anonymous Interview Candidate in Hickory, NC
    Application Details

    I interviewed in-person. The process took 2 weeks - interviewed at Fiserv in May 2011.

    Interview Details

    I applied online first, once approved I went to the job fair that they held, took a few tests (computer related & customer service) once approved I set up a date for a face to face interview. The interview was simple, story based. "Tell me a time you showed leadership at a previous job".

    Interview Questions
    • "Tell me something you disliked about a previous employer"   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Pretty easy interview face to face then offered the position.

    Interview Questions
    Accepted Offer
  3. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I interviewed online. The process took a day - interviewed at Fiserv in September 2008.

    Interview Details

    Applied online wand was called the next day by Anne (very pleasent). Came in the next day for a computer skills assesment test which basically put you in in-bound calling situations where you may be distracted by loud sounds or crying children ets in the background, while still quickly identifying solutions to the "callers" problems. Then did a 1 on 1 interview with on e of the Supervisors on dudty. Typical "give me a scenario where.." type questions.Did a side by side with someone who was not even in the same department I was interviewing for. Supervisor then went over my submitted resume and what hours I was looking for and was told HR would give me a call with either a yes or no within 48 hours. Received a call with an offer and was told to pick paper work for background/drug testing and after I passed was givien the official offer packet. Orintation was 2 weeks later and I am still there after a year.

    Interview Questions
    • Give a scenareo where you had a difficult customer and how did you handle it?   Answer Question
    Negotiation Details
    Very easygoing. I would say after you get an offer go over the terms of your schedule because they will switch it up on you for no reason no matter if you go to school etc.
    Accepted Offer
    Positive Experience
    Easy Interview

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