Fiserv Fraud Prevention Call Agent Interview Questions

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Fraud Prevention Call Agent Interview

Anonymous Interview Candidate in Hickory, NC
Accepted Offer
Positive Experience
Average Interview
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2 weeksinterviewed at Fiserv (Hickory, NC) in September 2012.

Interview

I applied to Fiserv online and the next day got an automated call informing me of a "job fair" at the local community college. I went to the fair and took a computer test that tested my abilities to remember details from fake phone calls and some basic math etc. after that I had a pre interview in the next room. There were three supervisors interviewing 3 people at a time and then they would set up the actual interview at a later date. At the interview I met with a supervisor in their office he asked me the typical interview questions and gave me a tour then informed me that if they were interested I would receive a call within the next week. They called me back before I could get to my house and offered me a job.

Interview Questions

  • The questions were pretty basic but the simulated calls tripped me up the first time because I didn't write anything down. I would listen to a call and then the question would ask details about it that could have easily been over looked.   Answer Question

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