Fiserv Interview Questions & Reviews
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Updated Feb 8, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 50 ratings 
“Average” Interview
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Interview Experience [?] Based on 50 ratings
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| 1–10 of 50 Fiserv Interviews | Sort by |
Manager at Fiserv
Posted Feb 8, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 (took 1+ week)
Standard STAR setup questions (tell me about a time when...) and a clear expectation of STAR response. Stardard interview fare, nothing tricky or unexpected. No crazy "consulting interview" questions like "how many quarters are in circulation right now?" Met with three different 1:1 interviewers on the same day.
Interview Questions
Negotiation Details
No negotiations
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
More Fiserv Manager Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Software Development Manager at Fiserv
Posted Jan 31, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Dallas, TX (took 2 months)
Two phone screening, an on-site panel interview (4 parts), another phone interview, another phone interview, yet another on-site panel again. Overall, great interview experience with the exception offshore team which always play by the book.
I thought to have an offer after proving myself so many times but HR said they are going to continue to look for. Did not get any feedback the reasons for not being selected. Is that too much to ask for?
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Quality Program Manager at Fiserv
Posted Jan 31, 2012
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Dec 2011 in Norcross, GA (took 4+ weeks)
I applied online and received a call from HR about 2 months later. I had an initial screen with HR that was casual and went over my work experience. Within a week or so she setup an interview with the enterprise Quality Program Manager. He was very nice and professional and explained the requirements of the job. About a week later I interviewed with the VP of Enterprise Quality. He asked extensive questions about my background and experience delivering quality programs. Although the interview was more difficult than the first it was straight forward and I felt confident about my answers. I then inter ideas with the VP of Professional Services. This interview also went well and we discussed some of the quality initiatives that needed to be done to help improve customer satisfaction. It took about 2 weeks and then I was invited to Dallas for an in-person interview with the VP of Professional Services. This is where the experience was not good. I was asked 2 days prior to fly to Dallas and sent an email with air and car details. The flight routed me through Charlotte NC although I was based in Atlanta which required me to get up at 2 pm to make the first flight. When I arrived in Dallas the rental car company told me that my flight had not been paid for. They called the travel agent who was not able to get in touch with the person at the company to provide a credit card. I gave my card since there was no other way to get the car. The best case scenario was that I would have only 2 hours at the office to interview if everything went well. Due to a severe rain storm and convention in the city it look me over an hour to get to the office and then only had time for a 1 hour interview before heading back to the airport. The VP of Professional services asked for me to meet with someone to discuss metrics. This gentleman said the most important part of my job would be running the quality metrics but did not believe implementing the quality programs to bring about change was important. He then asked if I had experience forecasting defects in software and I explained no because my past job as a quality manager was for a company that ran internal systems and we were not trying to meet customer requirements to sell them software like FiServ does. I told him I had worked extensively forecasting other metrics and building quality models. He then looked at my resume and said "what have you ever really done"? I couldn't help but wonder why I had been asked to fly to Dallas if this gentleman did not think I was qualified for the job not to mention how rude he was during the interview. I never heard from anyone at FiServ after the interview. The trip to Dallas and back took me a total of 19 hours and cost the company a good deal of money only to be told during the interview they didn't think I had done anything in my 14 year career in IT that including working for Andersen Consulting and managing an enterprise wide IT process across 14 states with 60,000 employees!
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Director at Fiserv
Posted Jan 19, 2012
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed May 2011 in Dublin, OH (took 2 months)
Long, nonspecific questions. More of a personality fit type interview.
Interview Questions
Negotiation Details
I did not negotiate beyond the start date... they are open to negotiating vacation and salary, though.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Associate Software Engineer at Fiserv
Posted Dec 12, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2011 in Pune (India) (took a day)
There was a nice presentaion of one hour duration. Then a written test
1 hr aptitute and 15 min technical . Both of them were quite tough.
After, qualifying the written test there were group discussions.After the result of group discussion there was a final interview which was taken by three panel members.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a Group/Panel Interview, a Presentation, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Associate (EFT) at Fiserv
Posted Dec 8, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2011 (took 2 days)
Applied online for the job. Got an invitation in my email for the job fair. Went to the job fair passed the 3 skills tests and got asked to come back the next day for a face-to-face interview. Interviewed with a supervisor who asked me questions regarding past work experience and situational questions. Gave a tour of the facility and was told that it would be a few weeks until I was notified if I got the job. Got a call two or three weeks later about the job offer and information about training, when it will start and end, and asked which scheduled I would like. Training started the next two weeks.
Interview Questions
Negotiation Details
I didn't negotiate. In this job market I was happy to even get this job so I wasn't too picky. Plus there was a final pay that you couldn't negotiate.
Other Details
The interview consisted of a Phone Interview, a Skills Test, a Drug Test and a Background Check.
More Fiserv Customer Care Associate (EFT) Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Senior Network Engineer at Fiserv
Posted Nov 9, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2011 in New Delhi (India) (took 3 days)
I was first called for the one to one round for technical skills and later a confernce call was arranged from client along with the pannel . It took about an hour and they focus on technical and customer handling skills. Altough my interview was good and kept the decision pending for next day. Next day I got the call from HR and after little negotiation I got the offer letter. I got 2 months notice period and rest was smooth.
Interview Questions
Negotiation Details
I got the call from HR and after little negotiation I got the offer letter. I got 2 months notice period and rest was smooth.
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
More Fiserv Senior Network Engineer Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Sales Support Specialist at Fiserv
Posted Oct 26, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Sep 2011 in Orlando, FL (took 2 weeks)
The interview process started when HR called with a phone interview, then moved to the hiring manager via a phone interview, then to 1.1 interview including presentation.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Presentation.
Helpful Interview?
Yes |
No
Inappropriate?
Client Service Analyst at Fiserv
Posted Sep 9, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2011 (took 3 weeks)
I filled out an application on Fiserv's website and received a call about a week later. It wasn't for the initial position I had applied for, but my info was sent to a department more suiting of my experience. I was leaving town for awhile in only 2 days, and they were able to schedule an interview for the next day.
I sat down with two managers in an office on the workplace floor. It was very quiet on the floor, much different than the call center environment I had been in before. They started by asking me to review my resume. We went over previous jobs and responsibilities of those. They asked a few questions like, "It doesn't happen very often, but how would you handle some who was upset on a call." I gave the obvious answers that you can't take things personal, and you need to let the person know you are in it with them to find a resolution. I did had a gap in my employment, so they asked about the reasonings (all things I was prepared for). They asked how knowledgable I was in databases, and what type of software I had used in the past. They then went over benefits, and functions of the job such as taking calls, processing cases, and travel. I did ask a few questions that they liked. I asked how they scale performance and how they reviewed such performance. I also asked how they monitor calls, and if there's a specific portion you are struggling with, how they assist in getting past the issue. The interview was wrapped up with some small talk.
The day I returned from my trip, one of the managers called me and asked to set up a second interview. I came in a few days later and met with 2 additional managers in the same environment. The process was almost identical of asking about my resume, the few questions about the job and explaining the benefits.
About a week later they called to let me know I was still a candidate, but they had a few things to work out with HR (ie, how many people they were hiring, starting dates, ect). They kept checking in every couple of days to make sure I was still interested and the fact that they were still interested.
They then called to offer me the job, I accepted and then HR sent everything for the background check.
Interview Questions
Negotiation Details
The only negotiating I did was trying to not let the process extend too long. I did let them know I had been interviewing at other locations, and was wanting to get something lined up for employment.
Other Details
The interview consisted of a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Senior Client Services Representative at Fiserv
Posted Aug 25, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 (took a day)
Received a telephone call to schedule an interview one week later. Met with the manager of the department that was hiring. Was offered a position one week later.
Interview Questions
Negotiation Details
There were no negotiations. "We do not low-ball"
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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