Follett Higher Education Group

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Follett Higher Education Group Store Manager Interview Questions & Reviews

Updated May 12, 2014
All Interviews Received Offers

Getting an Interview  

75%
25%

Interview Experience  

33%
33%
33%

Interview Difficulty  

Average Difficulty
4 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Negative Experience

Average Interview

Store Manager Interview

Store Manager

I applied through an employee referral and the process took 1+ week - interviewed at Follett Higher Education Group.

Interview Details – Interview started off as a phone screen with a recruiter. They ask basic questions you would expect for a retail management position: personal background to get you comfortable, detailed questions about your experience, etc... The next interview was with the regional manager. Again, very similar interview except they will try to get to know you more as you will have a possibility of working with them. Last interview was with the potential campus contact. I've had two different versions: the first had a very similar feel where they will give you the same questions everyone else has asked, the second would just be a sit down and get to know one another. It really depends on how much of a hand the school plays in the hiring process, or if they care.

Interview Question – They will probe about potential weaknesses on your resume. Just be ready to address.   Answer Question

Negotiation Details – They will LOWBALL you like crazy! Do your research and have reasoning for your counter to theirs. Price of living in the potential area, everything! Have things laid out and even let them know if it will be putting you and your family in a better situation. Be prepared to walk away. I did, and it worked.


Accepted Offer

Neutral Experience

Store Manager Interview

Store Manager

Interviewed at Follett Higher Education Group

Interview Details – I was a transitioned employee. If your college or university is considering bringing in Follett then start updating your resume immediately and run for the hlls.

Interview Question – No questions. No details. Just demands.   Answer Question

Negotiation Details – I was made whole but it was not worth it.


Accepted Offer

Positive Experience

Average Interview

Store Manager Interview

Store Manager

I applied through a recruiter and the process took 4+ weeks - interviewed at Follett Higher Education Group in September 2009.

Interview Details – Heavy emphasis on previous retail experience, behaviorial interview questions, start at entry-level opportunity to progress.

Interview Question – What type of cereal would you be?   View Answer

Negotiation Details – They were very unwilling to budge on any negotiation points.


Declined Offer

Neutral Experience

Average Interview

Store Manager Interview

Store Manager

I applied through a recruiter and the process took 4+ weeks - interviewed at Follett Higher Education Group in June 2009.

Interview Details – First you go through an internal application process. Then a recruiter contacts you to notify you if you will be interviewed or weren't qualified to apply. The recruiters are nice and seem caring. After you go through the interview they ask you about your salary expectations and send their notes to the hiring manager. You interview with your potential boss and then wait to see if you got the position.

Interview Question – Describe a time when a customer service situation did not end in your favor.   Answer Question

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