Follett Higher Education Group

  www.fheg.follett.com
  www.fheg.follett.com
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Follett Higher Education Group Store Manager Interview Questions

Updated May 12, 2014
Updated May 12, 2014
4 Interview Reviews

Interview Experience

Interview Experience

33%
33%
33%

Getting an Interview

Getting an Interview

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25%

Interview Difficulty

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Store Manager Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied through an employee referral. The process took 1+ week - interviewed at Follett Higher Education Group.

Interview Details

Interview started off as a phone screen with a recruiter. They ask basic questions you would expect for a retail management position: personal background to get you comfortable, detailed questions about your experience, etc... The next interview was with the regional manager. Again, very similar interview except they will try to get to know you more as you will have a possibility of working with them. Last interview was with the potential campus contact. I've had two different versions: the first had a very similar feel where they will give you the same questions everyone else has asked, the second would just be a sit down and get to know one another. It really depends on how much of a hand the school plays in the hiring process, or if they care.

Interview Questions
  • They will probe about potential weaknesses on your resume. Just be ready to address.   Answer Question
Negotiation Details
They will LOWBALL you like crazy! Do your research and have reasoning for your counter to theirs. Price of living in the potential area, everything! Have things laid out and even let them know if it will be putting you and your family in a better situation. Be prepared to walk away. I did, and it worked.
Accepted Offer
Negative Experience
Average Interview

Other Interview Reviews for Follett Higher Education Group

  1.  

    Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I was a transitioned employee. If your college or university is considering bringing in Follett then start updating your resume immediately and run for the hlls.

    Interview Questions
    Negotiation Details
    I was made whole but it was not worth it.
    Accepted Offer
  2.  

    Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 4+ weeks - interviewed at Follett Higher Education Group in September 2009.

    Interview Details

    Heavy emphasis on previous retail experience, behaviorial interview questions, start at entry-level opportunity to progress.

    Interview Questions
    Negotiation Details
    They were very unwilling to budge on any negotiation points.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 4+ weeks - interviewed at Follett Higher Education Group in June 2009.

    Interview Details

    First you go through an internal application process. Then a recruiter contacts you to notify you if you will be interviewed or weren't qualified to apply. The recruiters are nice and seem caring. After you go through the interview they ask you about your salary expectations and send their notes to the hiring manager. You interview with your potential boss and then wait to see if you got the position.

    Interview Questions
    • Describe a time when a customer service situation did not end in your favor.   Answer Question
    Declined Offer
    Neutral Experience
    Average Interview

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