Ford Motor Company Consumer Experience Specialist Interview Questions

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Consumer Experience Specialist Interview

Anonymous Interview Candidate in Dearborn, MI
No Offer
Positive Experience
Average Interview


I applied online. The process took 1 day. I interviewed at Ford Motor Company (Dearborn, MI) in September 2011.


Applied on Ford Careers website, I was recruited from Kenexa (Ford outsources their recruiting) about 22 days after. Intial phone call consisted of a job description and a small interview. We set appointment for a full interview the following day, about 35 minutes. After that an employee of Ford Motor called me a week later to do another 35 minute interview. Then after waiting a week, I was selected by e-mail to attend the Talent Management Conference. This is something that Ford performs twice a month after they round up all of the candidates including other positions. Thank you to another Glassdoor Interview review because it begins at 7am EST. Ford provides a free breakfast at the hotel but it begins at the time you have to leave to attend, so pack your own breakfast. The Talent Management Conference layout is a little different depending upon the position. It consisted of two interviews a General Interview 2 vs 1 from HR and a Technical Interview 2 vs 1 from employees within the department you are applying for. One part was a Group Meeting where they sit four candidates down and watch how you argue your case study that was given to you consisting of a two-page summary and bullet point recommendations. The average tenure for assessors is 15-30 years at Ford Motor Company.

Interview Questions

  • Describe a time that you encountered diverse perspectives and how you overcame?   Answer Question
  • Describe a time when someone disagreed with your decision? Why Ford?   1 Answer
  • Describe a time when you made a recommendation to an existing method, product, or system and how you improved it?   Answer Question
  • What was the most complex business decision that you have done? What were the results? And how did you do it?   Answer Question
  • Describe a time with you gave feedback to a peer or subordinate? How did you prepare? What where the circumstances? Was it useful? How did it change the situation?   Answer Question
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