GEICO Claims Service Representative Interview Questions & Reviews
Overview |
| |
Salaries |
| |
Reviews |
| |
Interviews |
| |
Photos |
| |
Jobs |
| |
|
Updated May 5, 2012 – Interview questions and reviews posted anonymously by interview candidates.
|
Difficulty Rating [?] Based on 16 ratings 
“Difficult” Interview
|
Interview Experience [?] Based on 16 ratings
|
GEICO has 9,039 connections on Glassdoor
See Who You Know
| 1–10 of 16 GEICO Interviews | Sort by |
Claims Service Representative at GEICO
Posted May 5, 2012
|
3.0
Average Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Apr 2012 (took 1 week)
I applied online for the position and within a couple of hours received an email with a message asking for me to complete a personality assessment. The next day I received a phone call and had a short phone interview, in which i was then invited to come and take the skills test. After passing the skills test I had three more in person interviews with various members of the HR department.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Service Representative at GEICO
Posted Apr 19, 2012
|
5.0
Very Difficult Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Mar 2012 (took 2 days)
The hiring process was pretty brutal. They want to make sure that they hire the right people fit for the job, so its understandable why they're picky. I applied online, got an email the next day requesting a phone interview and was subsequently asked to come in to the location. I was given a computer test, interview with supervisor, simulation test, brief job shadowing, and interview with panel. They then processed background/credit check (lasted about a week) was scheduled to come in for a drug test.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Service Representative at GEICO
Posted Feb 8, 2012
|
4.0
Difficult Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Nov 2011 (took 2 weeks)
I applied online, scheduled a phone interview which went well. I was scheduled to come in for the next steps. I took a personality assessment, computer tests about systems, and typing test. I was told that I passed then went for a one on one interview. After that I did a role play where I went in a room and received a phone call pretending to be a claims representative. I passed that then came in for a final interview.
Interview Questions
Negotiation Details
Nothing
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Service Representative at GEICO
Posted Dec 2, 2011
|
3.0
Average Interview
|
Overall Neutral Experience
|
Received and Accepted Offer
|
Interviewed Dec 2011 in Getzville, NY (took a day)
I had applied online on a Wednesday night, and received a phone call for my phone interview on that Thursday afternoon. It went smooth. I answered all the questions to the best of my ability and I was asked to come in for the skills test, personality test, & a one-on-one interview the following Saturday. The gentleman on the phone informed me of a drug test, background check, and credit check.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Service Representative at GEICO
Posted Nov 27, 2011
|
5.0
Very Difficult Interview
|
Overall Positive Experience
|
Received and Declined Offer
|
Interviewed Oct 2011 (took a day)
Phone interview- basic job info with salary expectation
Computer testing-typing and IQ test
1:1 interview- why do you want to work here, (talk about the importance of providing outstanding customer service and your dedication to fulfilling that area)
Panel interview: Why should we hire you? (talk about your desire to go above and beyond, your experiences and accomplishments and how you could be an added benefit to the team)
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Service Representative at GEICO
Posted Oct 5, 2011
|
5.0
Very Difficult Interview
|
Overall Negative Experience
|
Interviewed and No Offer
|
Interviewed Sep 2011 in Virginia Beach, VA (took 1 week)
I applied for the position on Sunday and was contacted via email the next day that I would be contacted by a HR Recruiter for a phone interview. During the phone interview on Tuesday I was asked several generic interview questions such as How would you respond to an angry/upset customer? Explain your previous work history/experience? Have you ever been convicted or pled guilty to a felony or misdemenor? I answered that I had pled guilty for a misdemeanor 5 years ago and was told that it would not hinder my hiring processs as it was not a felony. I was then given the training schedule which I was told would be 3 months and given an idea of my possible work schedule. I was schedule to come in the following Monday to do the Computer testing, Claims Simulation Modules, 1:1 Interview and Shadowing, Interview with Senior Management. I successfully passed the computer typing test and simulation modules and was told to wait to have my 1:1 interview. I spoke with an older lady during my interview who was extremely rude and cold. Upon entering her office, she had a paper where I need to explain in detail my conviction, why I did it, what were my consequences and am I still on probation. From that moment forward she was extremely cold in her questions. During the first process we had to watch a video that gave you an idea of what you would be doing in claims, so when the Interviewer asked what I would do if I can't resolve my claim. I stated that I would pass it on the the second tier claims specialist and she said NO you are the only one who handles your 200-300 claims and that their isn't a second tier specialist. I told her that I concluded that answer BASED on the video that stated that's the claims process. She asked me to explain in detail what I thought I would be doing everyday and I gave her my best answer, she didn't like the fact that my answer was not exactly what the job entailed. I then told her I have never worked in claims nor insurance so I couldn't possibly know EXACTLY what I would be doing without training or experience, yet that didn't matter to her. She asked my why would I want to work at GEICO because I have a degree in something else. I didn't understand why that was so hard to comprehend, I needed a job! I'm sure not everyone who works for GEICO has a degree in INSURANCE (I know that no such degree exist). She stated that she would have to pass my application and scores to another HR Manager and it would take 5 business days for me to hear a response. I knew at that point I hadn't been hired because the position started on 9/26/2011 which was exactly 5 business days away.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Service Representative at GEICO
Posted Aug 9, 2011
|
3.0
Average Interview
|
Overall Negative Experience
|
Received and Declined Offer
|
Interviewed Aug 2011 in Virginia Beach, VA (took 5 days)
The interview process was great until I got passed the whole personality/IQ/Typing test. The recruiter was cold and made a huge deal about me relocating. Asked me the same questions over and over again. Very condescending. Seemed to warn up at the end. Was told that since I was interested in two position she needed to e-mail the departments (this was a lie to not tell me I got the job). Did not go on to role-play even thought highly qualified for the job due to the fact of re-locating. Got an email 6 days later declining me to go any farther.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation, an IQ/Intelligence Test, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Service Representative at GEICO
Posted Aug 4, 2011
|
4.0
Difficult Interview
|
Overall Positive Experience
|
Interviewed and No Offer
|
Interviewed Aug 2011 in Lakeland, FL (took 2 days)
I applied online and received an email inviting me to a testing session. I was taken in with a group to a computer and I was tested on my typing skills and my multi-tasking skills. I made it through that, though some were sent home. I had already completed my two interviews at the college (GEICO had a day of recruiting on campus). I waited for about an hour and was finally taken back to role play. I was very nervous during this. It is the same scenario that has been mentioned over and over on here. I was told that I should receive a call back next week to meet with a manager for an interview, if I am chosen. I read earlier that many go on to that next interview if they are chosen...so I am not sure. A bit nervous now.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Service Representative at GEICO
Posted Aug 3, 2011
|
1.0
Very Easy Interview
|
Overall Negative Experience
|
Interviewed and No Offer
|
Interviewed Jul 2011 in Lakeland, FL (took 4 days)
After a very easy typing test in which everyone in the group of 6 passed, I was forced to wait for over 3 hours until I finally got my 1 on 1 interview. The interview was with a very robotic and monotone woman which made it miserable to take part it. I have been to many interviews and I had wonderful answers lined up for all her questions, but was told I would recieve word via email in a couple days. Those fools rejected me. The starting salary is very low but they lead you to believe that you will move up rapidly in the company. With all the employees that they have, hardly anyone is moving up. I would only try this company as a last resort which was where I was at when I applied.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Presentation and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Service Representative at GEICO
Posted Jul 24, 2011 — 1 of 1 people found this helpful
|
1.0
Very Easy Interview
|
Overall Neutral Experience
|
Interviewed and No Offer
|
Interviewed Jul 2011 in Lakeland, FL (took a day)
I completed an online resume and later received and email that requested I schedule a time to come to their facility for testing. Upon arriving I was asked to complete a questionnaire about what I thought was most appealing about the position and what was least appealing.
Once this was completed, I was herded into a computer lab with other potential employees. It data extraction, typing exercises, and personality test. I was notified that I had passed test and would be interviewed that day.
The interviewer was polite, but not the hiring manager. She immediately notified me that what the hourly wage and hours would be and asked if I would like to proceed. Though the wage didn't necessarily excite me, I had already spent 3 hours waiting and decided to move forward.
The questions asked were very formatted and there was obviously strict boundaries on what types of feedback the interviewer could provide. A very cold, clinical process.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
RSS Feed for GEICO
Interviews
Embed
