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GEICO Claims Service Representative Interview Questions

Updated Jan 10, 2015
Updated Jan 10, 2015
48 Interview Reviews

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1 person found this helpful  

Claims Service Representative Interview

Anonymous Employee in Virginia Beach, VA
Anonymous Employee in Virginia Beach, VA
Application Details

I applied online. The process took 3 daysinterviewed at GEICO in January 2014.

Interview Details

I was contact by telephone very short interview she ask short question..

Interview Questions
  • I answer all the question she ask but didn't understand her last question.. And she didn't explain it to me..   View Answer
No Offer
Positive Experience
Easy Interview

Other Interview Reviews for GEICO

  1.  

    Claims Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    interviewed at GEICO in October 2013.

    Interview Details

    10 min telephone call with manager. He was very nice but I could not do the training as it was from 4pm to 12am for 6 weeks. Even though the pay was good, I was not able to keep those long hours at night and then start a night shift for a year or more. My health is way more important.

    Interview Questions
    • Their hours to start for new hires are overnight or late shifts   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  2.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Virginia Beach, VA
    Anonymous Interview Candidate in Virginia Beach, VA
    Application Details

    I applied online. The process took 2 weeksinterviewed at GEICO in March 2013.

    Interview Details

    First was the phone interview where they asked basic questions: Why are you leaving your current job? How many times in a year did you call out without a 24 hour notice? They then scheduled me for the 2nd phase of the hiring process which was the computer based test. Its hard but they tell you over and over that its suppose to be. They check for typing speed and accuracy as well as how fast and accurate you can listen to fake calls and type the info in the required fields. 3rd phase is if you pass the computer test which is the face to face interview. They ask the typical interview questions. My interviewer was especially tough. After that they give you paperwork and simulate calls. I signed paperwork that I would not go into detail about that part. After that, the interviewer tells you how you did and more interview questions. THEN you come back for the next phase which is the 1 hour of shadowing and then interview with the floor manager. Then you're done (after the drug, criminal, and credit background tests)

    Interview Questions
    • Imagine you're working for Geico and we are promoting a faster way to pay online. I caller calls in to make a payment and as you try to explain the new and fast way to pay they immediately say they are not interested. What do you do?   View Answers (3)
    Negotiation Details
    None. It is already set.
    Accepted Offer
    Difficult Interview
  3.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Macon, GA
    Anonymous Interview Candidate in Macon, GA
    Application Details

    I applied online. The process took a weekinterviewed at GEICO in February 2013.

    Interview Details

    After filling out my application, I got a call with in about a week. The interview was tough, but definitely prepared me for my job. Everyone I spoke with throughout the day long process was very pleasant and nice

    Interview Questions
    • "Where do you see yourself in 5 years?"   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Claims Service Representative Interview

    Anonymous Employee in Honolulu, HI
    Anonymous Employee in Honolulu, HI
    Application Details

    I applied online. The process took 2 daysinterviewed at GEICO in August 2012.

    Interview Details

    Awesome hiring process. It took two days. First went through a computer test, then on the second interview I was tested on the phone, and introduced to the work environment. Interviewer was very friendly and I was introduced to the big manager too. I was offered the job at the end of the second interview.

    Interview Questions
    • I was an engineering major, so the interviewer was curious as to why I was interested in the position since it is unrelated to the skills required for the job,   Answer Question
    Declined Offer
    Positive Experience
    Easy Interview
  6.  

    Claims Service Representative Interview

    Anonymous Employee in Stafford, VA
    Anonymous Employee in Stafford, VA
    Application Details

    I applied online. The process took 2 weeksinterviewed at GEICO.

    Interview Details

    The Interview at Geico comes in between stages of testing. I was fortunate and was able to pass every one of the the test, If I had failed i would not have been able to interview. After the first test, a seriies of computer execises I was interviewed by an HR rep. This is for lack of a better term an standard Interview. Only real difference was a stronger than usal fcous on my job history. After this I was asked to take a claims test, the details of which I agreed not to disclouse. After that I was taken up to the claims floor where I was sat with a claims rep and shadowed her for about a half hour. After this I was taken to meet with a manager, I was particularly surprised because I was told I would meet with a manager, but in actuality I meet with two. This was a little unnerving and threw me of balance. The two of them than sat me a good distance away from them and bombarded me with questions, again the interview was more interested in my work history than my education and also I was questioned extensively about what I was able to observe while I shadowed there employee. All in all I felt like the interview went well, but I was wrong since I was not given the job offer. I'd have to say that I think the mistakes I may have made would have either been over dressing, I wore a suit when no other applicant did, or prehaps because I allowed my self to get caught off guard when faced with two interviewers instead of the one I expected. I'd have to say that If someone ngoes through this process just remeber to stay clam and answer them in an energetic and confident manner.

    Interview Questions
    • What challenges are you expecting to face as a claims represenative?   View Answer
    No Offer
    Neutral Experience
    Difficult Interview
  7.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Woodbury, NY
    Anonymous Interview Candidate in Woodbury, NY
    Application Details

    I applied online. The process took 2 daysinterviewed at GEICO in May 2012.

    Interview Details

    I started the application online and it was lengthy so I stopped but then they emailed me that they were interested in the information I submitted so far and to continue the application. Once I submitted it they emailed me immediately to do the personality assessment and set up a phone interview. The phone interview went smooth and I went in the following day for the computer skills test. I passed and went on to complete a 1 to 1 interview. The person that interviewed me told me I was over qualified for the position and she told me I should apply for Liability claims. I came in the next day to interview for that position but they had just gave it to someone else, I was a little bummed out but then the HR manager told me he really liked me and suggested me for a different department. I shadowed someone then interviewed with a supervisor then with the manager and supervisor where the offer was made. All in all it was a relatively average interview process. Not too hard, not too easy. I accepted the offer then completed my background check, drug screen and physical.

    Interview Questions
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Claims Service Representative Interview

    Anonymous Interview Candidate in Getzville, NY
    Anonymous Interview Candidate in Getzville, NY
    Application Details

    I applied online. The process took a dayinterviewed at GEICO in December 2011.

    Interview Details

    I had applied online on a Wednesday night, and received a phone call for my phone interview on that Thursday afternoon. It went smooth. I answered all the questions to the best of my ability and I was asked to come in for the skills test, personality test, & a one-on-one interview the following Saturday. The gentleman on the phone informed me of a drug test, background check, and credit check.

    Interview Questions
    • What do you plan to do with this degree once you obtain it?   View Answer
    Accepted Offer
    Neutral Experience
    Average Interview
  9. 2 people found this helpful  

    Claims Service Representative Interview

    Anonymous Employee in Virginia Beach, VA
    Anonymous Employee in Virginia Beach, VA
    Application Details

    The process took a weekinterviewed at GEICO in September 2011.

    Interview Details

    I applied for the position on Sunday and was contacted via email the next day that I would be contacted by a HR Recruiter for a phone interview. During the phone interview on Tuesday I was asked several generic interview questions such as How would you respond to an angry/upset customer? Explain your previous work history/experience? Have you ever been convicted or pled guilty to a felony or misdemenor? I answered that I had pled guilty for a misdemeanor 5 years ago and was told that it would not hinder my hiring processs as it was not a felony. I was then given the training schedule which I was told would be 3 months and given an idea of my possible work schedule. I was schedule to come in the following Monday to do the Computer testing, Claims Simulation Modules, 1:1 Interview and Shadowing, Interview with Senior Management. I successfully passed the computer typing test and simulation modules and was told to wait to have my 1:1 interview. I spoke with an older lady during my interview who was extremely rude and cold. Upon entering her office, she had a paper where I need to explain in detail my conviction, why I did it, what were my consequences and am I still on probation. From that moment forward she was extremely cold in her questions. During the first process we had to watch a video that gave you an idea of what you would be doing in claims, so when the Interviewer asked what I would do if I can't resolve my claim. I stated that I would pass it on the the second tier claims specialist and she said NO you are the only one who handles your 200-300 claims and that their isn't a second tier specialist. I told her that I concluded that answer BASED on the video that stated that's the claims process. She asked me to explain in detail what I thought I would be doing everyday and I gave her my best answer, she didn't like the fact that my answer was not exactly what the job entailed. I then told her I have never worked in claims nor insurance so I couldn't possibly know EXACTLY what I would be doing without training or experience, yet that didn't matter to her. She asked my why would I want to work at GEICO because I have a degree in something else. I didn't understand why that was so hard to comprehend, I needed a job! I'm sure not everyone who works for GEICO has a degree in INSURANCE (I know that no such degree exist). She stated that she would have to pass my application and scores to another HR Manager and it would take 5 business days for me to hear a response. I knew at that point I hadn't been hired because the position started on 9/26/2011 which was exactly 5 business days away.

    Interview Questions
    • What would be the least favorite thing about your job as a claims specialiast?   View Answer
    • Training is 6 months and you are not allowed to miss any days, do you have anything planned during these 6 months?   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  10. 2 people found this helpful  

    Claims Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at GEICO in September 2011.

    Interview Details

    Applied online. Received a call the same day. Took an online test and had a phone interview. Went on site for additional testing. It was mostly typing and multi-tasking testing. Unorganized and it took 5 hours one day and another 3 hours the next day to complete my testing/interview process. Hired and given a start date 60 days away.

    Interview Questions
    • There is a simulated section where you are the call-center worker and you receive a call from a difficult customer. Mine was someone who cursed and spoke spanish.   View Answer
    Negotiation Details
    There is no negotiation. There is no compensation for your degree or experience. The rate is whatever they offer and if you challenge it they pull their offer.
    Accepted Offer
    Easy Interview

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