GEICO

  www.geico.com
  www.geico.com

GEICO Customer Service Interview Questions

Updated Sep 25, 2014
Updated Sep 25, 2014
8 Interview Reviews

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Customer Service Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

Met with HR...the interviewer and l sat in seperate offices and role played different scenarios. I had to pick up phone, respond to anxious customers, angry customers. Lasted about an hour.

Interview Questions
Negotiation Details
No negotiations..all given the same salary
Accepted Offer
Negative Experience
Easy Interview

Other Interview Reviews for GEICO

  1. 1 person found this helpful  

    Customer Service Interview

    Anonymous Interview Candidate in Poway, CA
    Anonymous Interview Candidate in Poway, CA
    Application Details

    I applied online – interviewed at GEICO.

    Interview Details

    1st phone interview. week or so later.. testing in the office to see if you if you the aptitude to adjust and learn quickly and typing. if you pass; you go through simulated customer service routine of about 3 calls; pass that you go interview w/ HR person.. pass that ... you listen to calls for about an hour. then you interview w/ a depart Manager.. all that in one day. about 1 week late if you pass that.. final step drug testing (hair sample) inch wide.

    Interview Questions
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Difficult Interview
  2.  

    Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at GEICO in October 2013.

    Interview Details

    Phone interview after receiving my application on Career Builder.

    Interview Questions
    • No real difficult questions. Standard ?'s. Previous Employer, hours available, what did you do at your previous job. No real deep or difficult to answer questions.   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  3.  

    Customer Service Interview

    Anonymous Interview Candidate in Lakeland, FL
    Anonymous Interview Candidate in Lakeland, FL
    Application Details

    I applied online. The process took 2 daysinterviewed at GEICO in January 2011.

    Interview Details

    Applied online, got an email to go for testing at their office. I had already passed their computer test, so I was exempt but normally when you go you will have to pass a test. If you pass the test, you wait to get interviewed by a lower-level manager. The interview is somewhat easy, just be yourself and if you're a fit for the company you will do fine - if not you won't get past that round.

    Interview Questions
    Negotiation Details
    No real room for negotiation
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    Customer Service Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    The process took 2 daysinterviewed at GEICO in January 2010.

    Interview Details

    Spend hours interviewing and continuing interview days in a row, led on the whole time to believe your going to get the job, then interview with the big boss, takes five minutes. Then no call or letter back, called two weeks later to find out someone else got the job.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  6.  

    Customer Service Interview

    Anonymous Interview Candidate in Lakeland, FL
    Anonymous Interview Candidate in Lakeland, FL
    Application Details

    The process took a dayinterviewed at GEICO in January 2009.

    Interview Details

    You can apply online for a job and they will respond to advise you of testing times and dates. Expect to spend the entire day there because its part of the test. They want to know you are willing to wait to jump through their hoops to get the job and one of the hoops is waiting. There are steps to the hiring process - apply, test, interview, interview again, role playing interview, sit and listen session (I was put with someone and then they forgot I was there), interview with a supervisor, interview with a second supervisor and then a job offer.

    Interview Questions
    • How do you feel about speaking to people with accents that are difficult to understand?   Answer Question
    • Why do you want to work in insurance?   Answer Question
    Negotiation Details
    Not even an option.... its the offer or no job.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at GEICO in December 2011.

    Interview Details

    Once you submit you app online someone calls you to verify the information that you submitted on your app as well as to sit up an in person interview. On the day of your interview you have to take a test that test how well you can navigate through different screens and to take down correct information. It's really fast paced with a lot of info being thrown at you all at once. The 2nd test is amour normal typing test. Once your test is completed you watch a maybe 20 min video. After the video you sit in the lobby and wait on your 1on 1 interview. The lady who interviewed me wasn't very nice. I have been in customer service for 7 years. The last four was for an insurance company but I wasn't selected. When she asked if i had any scheduling conflicts i told her not really i just wanted everyonce in a while to see the kids at their activities. I believe that was the reason I wasn't selected. They wanted someone that would be focused completely on them.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  8.  

    Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at GEICO in February 2010.

    Interview Details

    They emailed me to call them and I did to set up and intervie. I did a 1:1 then group interview then a mock call. after that. I got to shadow a person in the call center. They atmosphere was great there. Just make sure you study your resume and know what you did in each thing you put down in it.

    Interview Questions
    Negotiation Details
    since i had experience i was offered 36,000
    Accepted Offer
    Positive Experience
    Average Interview

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